Fabulous service, great broadband speeds. Irish owned company that really looks after customers in rural areas just as the name says. Friendly staff and easy switch over process. A refreshing change a... See more
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Luke was extremely professional and pleasant to deal with. He explained everything simply and in details. He understood straight away what my needs are, and he was honest and realistic about back log... See more
Company replied
We recently bought an old cottage in Co Cavan. The area has no fibre broadband so we contacted Rural WiFi and were immediately taken back by their friendly customer service team. Everything was explai... See more
Company replied
Avoid this company at all costs. My experience with Rural.ie (now Image) has been absolutely unacceptable and, without a doubt, the worst customer service I have ever experienced.... See more
Company details
Written by the company
Rural WiFi provides broadband to urban and rural areas of Ireland. We provide 100% connectivity across Ireland, with one of our four broadband solutions - Fibre, Wireless, Satellite and 5G. We understand that dependable internet access is crucial, and our mission is to ensure that even the most remote locations have reliable connectivity Why Choose Rural WiFi? Wide Coverage: Reliable connectivity in even the most remote areas. Flexible Solutions: Options for fibre, wireless and satellite internet to meet your needs. Top-Notch Support: Award winning customer service for seamless installation and support. Clear Pricing: Transparent costs with no hidden fees. Community Commitment: A small Irish business dedicated to local service and support. At Rural WiFi, we go above and beyond to ensure you stay connected, offering personalised support every step of the way. Our engineer call-out service is available to optimise your internet speeds and ensure you get the most out of your connection. We're committed to delivering the best possible experience and making sure you stay seamlessly connected. Choose Rural WiFi for dependable internet access and outstanding customer care.
Contact info
Rural WiFi, Perigord House, D15W5YW, Dublin 15, Ireland
- +35312118653
- info@ruralwifi.ie
- ruralwifi.ie
4.2
Great
494 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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My call was answered by a friendly person and not a recorded message with awful music.
I was having issues with my WiFi over the Christmas period. I rang customer care and spoke to a fabulous girl called Ciara. She guided me step by step and reset the router. I can only say Ciara was a absolute joy to deal with. Patient, helpful, friendly and understanding. I'm glad to say thanks to Ciara, I'm a extremely happy customer 😊
14 January 2025
Unprompted review
Reply from Rural WiFi
Hi Tricia, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Ciara in particular. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Excellent support experience
I didn't have to listen to an automated machine for 5 minutes when trying to call support.
I got to speak to an actual human quickly to help me fix my issue (which was caused by someone in my household not the company or hardware).
Claire in support was a pleasure to speak with.
She was clearly well trained, knowledgeable, patient and a great ambassador for the company.
A continued support experience like this will keep me a customer for long into the future.
Dave
10 January 2025
Unprompted review
Reply from Rural WiFi
Hi Dave, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Great company
Great company. Been with them a year and have had no problems other than the initial teething problems you’d expect. Always have fast internet which is a pleasant surprise as we live in a very remote area in Donegal.
Evan has been fantastic. Very friendly, professional and easy to talk too.
Just renewed our contract
8 January 2025
Unprompted review
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Reply from Rural WiFi
Hi Svetlana, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Reliable speeds
Living in a rural area can be a struggle to try and get reliable broadband and having tried several companies, including satellite, I found Rural WiFi to be the best. While you may not get speeds anywhere near what fibre gives you Rural WiFi will supply speeds good enough for streaming and browsing the web.
Fibre finally became available in my area and this is the reason for me leaving Rural.
6 January 2025
Unprompted review
Reply from Rural WiFi
Hi Graham, Thank you so much for taking the time to leave us a glowing 4-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. Also just to note we do fibre ourselves and could of switvhed you to fibre seamlessly! If there's anything else we can do for you in the future, please don't hesitate to let us know. All the best, Rural WiFi
Rural Wi-Fi was a game changer for us…
Rural Wi-Fi was a game changer for us After years of struggling to even send an email with the service dropping at busy times Rural Wi-Fi sorted it out
8 January 2024
Unprompted review
Reply from Rural WiFi
Hi Marie, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Excellent Service
We built our new home in an area known for poor/no internet coverage. We tried everything to get WiFi but no other provider was able to help us. Rural WiFi did. They got us sorted and were very helpful in the process. I would highly recommend them to anybody that (1) Struggles for coverage (2) Appreciates decent customer service versus providers that hide behind a keyboard.
3 January 2025
Unprompted review
Reply from Rural WiFi
Hi Thomas, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Dealt with Claire/Dawn when I needed…
Dealt with Claire/Dawn when I needed new sim....Top class service....patient, efficient and very helpful....exactly the type of people you would love to have working for your own company.
Denis Cahill,
Cork.
31 December 2024
Unprompted review
Reply from Rural WiFi
Hi Denis, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
R.wifi
The man that came out and installed my wifi, was very helpful and went through how to use, if anything with wrong, tested network in all rooms in my house and outside my house.. he didn't leave until I knew everything was working perfect and I was happy. Would highly recommend and especially for the older generation he was extremely experienced and helpful in dealing with any questions I had to ask. Thank you.
18 October 2024
Unprompted review
Reply from Rural WiFi
Hi Helen, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Great Customer Service
The experience was made great because Dawn took ownership of the problem. Too often these days it is no longer the case, she is a real asset, look after her.
12 December 2024
Unprompted review
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with usIf there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
The efficiency & helpfulness of all the…
The efficiency & helpfulness of all the staff from booking to installation
29 November 2024
Unprompted review
Reply from Rural WiFi
Hi Clare, Thank you so much for taking the time to leave us a glowing 5-star review!
I had been using rural Wi-Fi for many years
I had been using rural Wi-Fi for many years as options in my area was very limited, I have to say I had a very good experience with rural always very helpful, great support team and always friendly.
Anybody who is considering using these I would highly recommend, the only reason I have left them is fiber is now in my location.
Thanks, Rural team.
4 December 2024
Unprompted review
Reply from Rural WiFi
Hi Jason, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Ciara was extremely professional
Ciara was extremely professional, friendly and solved any queries I had in short time. A credit to the company.
22 November 2024
Unprompted review
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Very good customer service
Very good customer service, just leaving due to needing TV aswell as broadband
1 December 2024
Unprompted review
Reply from Rural WiFi
Hi Ian, hank you so much for taking the time to leave us a review! We truly appreciate your kind words and your support of our business.All the best, Rural WiFi
Many thanks for the immediate response…
Many thanks for the immediate response to our problem. Rural WiFi great and very friendly team, credit to all who we encountered, hats off to all and a big five stars well deserved.
25 November 2024
Unprompted review
Reply from Rural WiFi
Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Wi fi issue
Claire dealt with my call and I cannot speak highly enough of her customer service. She was very thorough and left no stoned unturned to get to the bottom of why my internet was not working. As it turned out it wasn't an issue with Rural Wifi but my router.
25 November 2024
Unprompted review
Reply from Rural WiFi
Hi Ann, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Claire in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
In my opinion UNPARALLELED service
I have been with Rural WiFi for close to 1.5 years now. For the last 30 years of my adult life I have never experienced so consistently amazing customer service (absolutely every single ocassion).
@Rural Wifi Team, Management and owners. You customer service is unparalleled. CONGRATULATIONS!
25 November 2024
Unprompted review
Reply from Rural WiFi
Hi Marcin, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
Charged €50 to have someone wander…
Charged €50 to have someone wander around inside the house with a 4G and 5G simcard and tell me the signal isn't good enough. I could have done that in 20 seconds on the phone if I knew that was the extent of their abilities.
Extremely bad service, feels like they scammed me out of €50. If anyone has poor phone service inside their house you already know not to try and engage Rural Wifi's services. They don't do anything else.
Editing as I can't reply to the response - the description of what occurred is not unfair and exactly what happened from the 'engineer' visit. There was no possibility to install or test anything external, which the engineer told me directly himself.
That said, Rural WiFi have reached out since and clarified that they do provide these services and will send out a new engineering team to do these checks and tests. However, you should please clarify with your internal teams the situation before writing these responses.
20 November 2024
Unprompted review
Reply from Rural WiFi
Thank you for your feedback, and we’re truly sorry to hear about your experience. Your concerns are important to us, and we want to make things right.
Our engineer call-outs are designed to test all available options, including 5G external devices, satellite broadband, and fibre (where available), to provide you with the best possible solution for your location. Saying that we "don’t do anything else" is unfair, as we strive to offer diverse and tailored connectivity options to meet different needs.
The €50 fee helps cover the engineer's time, travel, and petrol costs, ensuring a professional assessment and installation experience. As a small Irish company, reviews like this can be particularly damaging, and we hope you’ll reconsider.
A member of our team will reach out to review your case and work with you to find the right solution.
Thank you for allowing us the opportunity to improve your experience.
great experience
I have had a very good experience with Rural wifi. The communication was clear, the tech engineer who came to my home was a total gentleman and a clear communicator. He was able to get my wifi working in a good manner after years of struggle with wifi in my particular location. Would recommend!
19 November 2024
Unprompted review
Reply from Rural WiFi
Hi Patricia, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
I was reluctant to sign up at first…
I was reluctant to sign up at first given all the other options out there but I found myself in a situation where Rural wifi was my ONLY option for my particular circumstances and I'll tell you what, I absolutely cannot fault them. I was using their 4g router for over a year with absolutely zero problems. I recently upgraded to a 5g router, so far so good. But the best thing about Rural wifi is the customer service. It is, hands down, THE BEST customer service I've ever dealt with and that goes a long way. I dealt with Dawn mainly and she was fantastic and lovely to deal with. The customer service is enough to keep me as a lifetime customer regardless of my future location. 5 stars.
21 November 2024
Unprompted review
Reply from Rural WiFi
Hi Brian, Thank you so much for taking the time to leave us a glowing 5-star review! We truly appreciate your kind words and your support of our business. It's wonderful to hear that you had such a positive experience with us and with Dawn in particular. We strive to provide exceptional service and it's incredibly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is our top priority, and your feedback reinforces our commitment to delivering outstanding customer experiences. We're grateful for customers like you who recognise and appreciate our efforts. If there's anything else we can do for you, please don't hesitate to let us know. All the best, Rural WiFi
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