Farah who did my hair was amazing and professional. I’m really pleased with the results. I would have expected a slightly nicer experience for the money I paid if I’m honest, the salon is quite sm... See more
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Review summary
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Always the best service provided by the brilliant Claudia !! And so happy with my recent hair colour. Claudia listened to what I wanted, advised based on her years of expertise and executed it to per... See more
Company replied
Highly recommend Rush Stratford. All the staff are great and make it a very welcoming place. I’ve been coming here for over a year and every hair cut is amazing, Harvey never disappoints! Salon is alw... See more
Company replied
Amazing experience again today with Sonia in Bromley. Always an excellent cut and her blow dry is BRILLIANT 🤩 she very kindly offered to pin curl too so I can take down before going out tonight.
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Company details
Contact info
19 Bedford Street, WC2E 9HP, Covent Garden, London, United Kingdom
- clientcare@rush.co.uk
- rush.co.uk
4.4
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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I was seen by Brooke who did a…
I was seen by Brooke who did a exceptional job on my hair I didn’t expect it to turn out the way it did she was an absolute diamond very nice and the best with giving a massage whilst washing my hair
17 February 2026
Unprompted review
Reply from Rush Hair & Beauty
Hey Nazia,
Hey Maria!
Thank you for your 4star review. We really appreciate you taking the time to share your feedback and support the salon. It means so much to our team. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Poor experience
Watford salon. Had issues getting a patch test. Hairdresser started doing someone else’s hair, leaving me sat in the head bath for a long time. Left the toner on too long and the front pieces were slightly blue. Still had strong roots at the end despite asking for a balayage. Hairdresser barely spoke and only offered me a drink half way through. Was quoted the wrong amount but they did honour the lower amount. Saw a mouse in the corner of the salon.
24 January 2026
Unprompted review
Reply from Rush Hair & Beauty
Hi there,
We are very concerned to read your feedback and are sorry to hear about your experience. The points you have raised regarding the service, colour result and salon environment are taken extremely seriously.
As we have many locations, please could you let us know which salon you visited so we can investigate this properly? You can contact us directly at clientcare@rush.co.uk with the details, and a member of the management team will look into this as a priority.
Thank you for bringing this to our attention and we hope to speak with you soon. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
I had a great experience
I had a great experience. My stylist, Paige, was amazing - she did a thorough consultation and the result was exactly what we discussed.
The staff were all really friendly and I felt very welcomed (was my first visit).
Looking forward to my next appointment!
1 November 2025
Unprompted review
Reply from Rush Hair & Beauty
Hey Kirstyn!
Thank you for your amazing five star review. We really appreciate you taking the time to share your feedback and support the salon. It means so much to our team. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Always friendly and welcoming
Always friendly and welcoming. Dominika always does a fabulous job.
3 October 2025
Unprompted review
Reply from Rush Hair & Beauty
Hey Carrie!
Thank you for your amazing five star review. We really appreciate you taking the time to share your feedback and support the salon. It means so much to our team. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Danielle Putney Rush is absolutely…
Danielle Putney Rush is absolutely amazing!!! She completely transformed a previous botched haircut into perfection. She took the time to really listen to what I wanted and was so warm and reassuring. Her skills truly show in her work and I could not be happier and will only ever go to Danielle now! I am also booking an appointment for my mum, I can’t recommend Danielle enough! 🩷
4 February 2026
Unprompted review
Reply from Rush Hair & Beauty
Hey Nikkita!
Thank you so much for taking the time to share this lovely feedback. We are so pleased to hear that Danielle was able to turn things around for you and make you feel listened to and reassured. It is great to know you are so happy with the result and that you would recommend her so highly. We look forward to welcoming you and your mum back to the salon again soon.
Warm Regards
Rush Hair & Beauty
Had a balayage a week ago now and so…
Had a balayage a week ago now and so happy with the results. Mel (senior stylist) done the balayage and Maz combed out the back comb with such patience and care. Thank you ladies for a great experience.
28 January 2026
Unprompted review
Reply from Rush Hair & Beauty
Hey Kristina!
Thank you so much for sharing your experience with us. We are really happy to hear you are loving your balayage and that Mel and Maz took such great care of you. Your kind words mean a lot to the team and we will be sure to pass them on. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Kim was friendly ,charming and very…
Kim was friendly ,charming and very helpful. She has a charismatic personality.
7 February 2026
Unprompted review
Reply from Rush Hair & Beauty
Hey Kathy!
Thank you for taking the time to leave such kind feedback. We are so pleased to hear that Kim made your visit enjoyable with her friendly and helpful approach. We will be sure to share your comments with her and the team. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Absolutely fantastic hair salon
Absolutely fantastic hair salon ! Kind, patient, and welcoming
13 December 2025
Unprompted review
Reply from Rush Hair & Beauty
Hey Jen!
Thank you so much for taking the time to leave us a five star review. We really appreciate your support and kind feedback, it means a lot to the whole team. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
FANTASTIC
I had a cut and colour today with Barney , he was great listened to exactly what I wanted and delivered , I would recommend anyone to go to Rush /East street , chichester , great salon lovely atmosphere ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️well done Barney⭐️⭐️⭐️⭐️⭐️⭐️🤩
6 February 2026
Unprompted review
Reply from Rush Hair & Beauty
Hey Justine!
Thank you so much for your lovely review and for sharing your experience with us. We are so pleased to hear that Barney listened to what you wanted and delivered a result you were happy with. Your recommendation means a lot to the team and we will be sure to pass on your kind words. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Disappointed
After waiting 25 mins, i was told that my stylist had only been given 1 hour for my appointment. She was very nice but after showing three photographs and saying that I wanted my hair to look different, I came out of the salon looking exactly the same.
My roots are still visible after a whole head of highlights. I received a discount for winter colour but I still expected a good result.
The stylist charged me £87 for what I would call a slight trim of the ends of my hair. She didn't touch my fringe which we discussed at length.
I'm so disappointed to pay £190 to not look like my hair has been touched.
Rush at Hammersmith W6
27 January 2026
Unprompted review
Reply from Rush Hair & Beauty
Hey Dawn,
Thank you for taking the time to share your experience. We are sorry to hear that your appointment did not deliver the change you were hoping for and that you felt rushed and disappointed with the result, particularly after discussing your expectations and reference photos. This is not the standard of service or outcome we aim to provide, and we understand how frustrating it must feel to leave without seeing a difference. We would appreciate the opportunity to look into this further, so please contact the salon at Hammersmith@rush.co.uk and a member of the team will be happy to assist. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Rush Kingston
I love coming to Rush Kingston.
I'm always welcomed by a lovely Claire and her team. They are all so friendly and wonderful. They work so hard and make sure that the client's needs are met. I had my hair done by Chris and it was fab 👌! For me personally Rush Kingston is the best salon I've experienced. Thank you guys. See you soon x
31 December 2025
Unprompted review
Reply from Rush Hair & Beauty
Hey Antonia!
Thank you so much for your lovely review. It means a lot to hear how welcome you feel with Claire and the team, and we are so pleased you had a great experience with Chris. Your kind words about the salon and the team’s care and hard work will be truly appreciated. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Richmond Rush Bennie and Natasha made…
Richmond Rush Bennie and Natasha made my mum and I feel really welcomed Natasha did a fantastic cut for my mum and she was super pleased with the result and Bennie gave me a great blow dry - friendly and welcoming staff will be back
10 January 2026
Unprompted review
Reply from Rush Hair & Beauty
Hey Rona!
Thank you so much for taking the time to share your experience. We are really pleased to hear that Bennie and Natasha made you and your mum feel so welcome, and that you were both happy with your hair. It is lovely to know the team created such a friendly and positive visit for you. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Nik cares about his clients
Nik took the time to understand my desired style and offer his expertise. It was clear his priority was to make sure I left the salon happy.
17 December 2025
Unprompted review
Reply from Rush Hair & Beauty
Hey Robert!
Thank you for sharing your feedback. We are so pleased to hear that Nik took the time to understand your style and share his expertise, with your happiness as the priority. We really appreciate you taking the time to let us know and look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Great salon
Great salon, always 5 star service from Nik and the team. It’s a lovely environment and I’m always happy with my hair of course.
22 January 2026
Unprompted review
Reply from Rush Hair & Beauty
Hey Mark!
Hey Tania!
Thank you so much for the five star love. We really appreciate you taking the time to share it and are so happy you enjoyed your visit with us. Can’t wait to welcome you back again soon.
Warm Regards
Rush Hair & Beauty
Rush Reigate has a great vibe
Rush Reigate has a great vibe, upbeat on trend yet calm and relaxing.
Dominika is great, she took her time to listen and assess what would work for me and also focused on the quality of my hair and gave goid advice on treatments.
I now have a style I love and can manage and a lower maintenance blended colour.
The quality and health of my hair so much better, no more frizz or breakage. It adds a little extra to your bill, but so worth it, and they do have good offers and loyalty points to use for future visits.
Just perfect
2 January 2026
Unprompted review
Reply from Rush Hair & Beauty
Hey Debbie!
Thank you so much for taking the time to share your experience. We are really pleased to hear you enjoyed the atmosphere at Rush Reigate and that Dominika took the time to listen, give thoughtful advice and focus on the health of your hair. It is lovely to know you are happy with your style, colour and how manageable it feels, especially seeing such an improvement in condition. Your kind words mean a lot to the team. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Tom was brilliant!
I booked an appointment online with Tom at Rush Stratford.
He was so welcoming. I explained what I'd been doing with my hair, ponytail cuts, it really needed a good tidy up.
He did exactly what I wanted. Long layers and a bouncy blowdry. I will definitely be going back to him. I'm so happy with it.
17 January 2026
Unprompted review
Reply from Rush Hair & Beauty
Hey Lisa!
Thank you so much for your five star review. We really appreciate you taking the time to share your feedback and we’re glad you had a good experience with us. We look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
Great team, great hair!
I always leave Rush Reigate feeling really pleased with my hair and the honest, helpful advice about colour and cut.
20 December 2025
Unprompted review
Reply from Rush Hair & Beauty
Hey Leeanne!
Thank you for leaving us a 5 star review. We appreciate your support and are so pleased to know you had a great experience with us. We look forward to welcoming you back again soon.
Warm Regards
Rush Hair & Beauty
I've had my hair cut at Rush Brighton…
I've had my hair cut at Rush Brighton for a number of years and am always very happy with the result.
The staff are always very welcoming, friendly, and professional. I would highly recommend Rush to anyone.
20 December 2025
Unprompted review
Reply from Rush Hair & Beauty
Hey Keith!
Thank you for leaving us a 5 star review. We appreciate your support and are so pleased to know you had a great experience with us. We look forward to welcoming you back again soon.
Warm Regards
Rush Hair & Beauty
Lack of price transparency and bad customer service
I showed the stylist a clear reference photo of exactly what I wanted and explained that I needed my roots covering. I was advised to have a glossing service, something I had never had before and knew nothing about. I trusted the stylist’s recommendation.
When it came time to pay, an extra £65 was added for the glossing service. This additional cost was never explained during the consultation and I was not told it was a separate charge or excluded from the advertised 50% colour promotion. The “discount” was effectively clawed back by adding this undisclosed surcharge.
Unsurprisingly, my roots have already faded and the service has not delivered what I wanted.
When I tried to resolve this amicably and requested a refund of the undisclosed £65 charge only, the person I spoke to was defensive and hostile. I was pressured to return to the salon despite making it clear that I no longer felt comfortable doing so. They also stopped responding to me.
Charging customers for additional services without clear prior consent is unacceptable. Based on both the service and the way my complaint was handled, I will not be returning and cannot recommend this salon.
20 December 2025
Unprompted review
Reply from Rush Hair & Beauty
Hey Nicki,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience did not meet expectations, both in terms of the service outcome and how the situation was handled afterwards. This is certainly not the experience we want any client to have, and we understand how frustrating it is to feel disappointed after placing trust in a professional recommendation.
We appreciate you highlighting your concerns around consultation, transparency of pricing, and consent for additional services. Clear communication is extremely important to us, and feedback such as yours helps us identify where we need to improve. We are also sorry to hear that the result did not last as expected and that your attempts to resolve the issue left you feeling uncomfortable.
Your comments have been shared with the salon management team so they can review what happened and ensure lessons are taken forward. We take all feedback seriously and use it to help improve our service and client experience.
Thank you,
Rush Hair & Beauty
Staff at Rush Brighton are amazing
Staff at Rush Brighton are amazing. Cuts, washes and blow drys always carried out professionally. They always manage to create a warm and welcoming vibe at each visit. Always welcomed with a hot cup of tea and biscuits. I have been going there for years now and always happy. Would highly recommend.
12 January 2026
Unprompted review
Reply from Rush Hair & Beauty
Hey Ree!
Thank you so much for your kind words. We’re really pleased to hear that our team at Rush Brighton make you feel welcome and that you’re happy with your visits. It’s wonderful to know you’ve been with us for years and we look forward to seeing you again soon.
Warm Regards
Rush Hair & Beauty
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