Online process made it easy to be sure I had the right forms. Communication was great at the beginning, then got quiet. I actually received my new Passport sooner than promised, and before I got the n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had called to cancel an order for an additional passport. Claudia was very helpful with getting it canceled and explaining the next steps that I would need to take to ensure I was refunded my paymen... See more
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Brayan was very helpful to me when I was very stressed and confused during this application process. He went above and beyond with great professionalism and spoke very clearly for me to understand wha... See more
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Dealing with government documents is always a concern. govWorks takes all the concern out of the process. No need to leave your house, even for the photo. Scheduled delivery was 4 weeks but it was... See more
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Company details
Written by the company
RushMyPassport is a leading US Passport expediting service. We have helped tens of thousands of U.S. citizens receive their passports in as little as 24 hours.
RushMyPassport.com
Written by the company
- Passport Specialists for all Expediting Services:
- • Passport Renewal • Lost, Stolen Damaged Replacement • New Adult Passport • Child Passport • Passport Pages • Name Changes • Travel Visas
Contact info
5601 Corporate Way, Suite 200, 33407, West Palm Beach, United States
- 877-503-9838
- info@rushmypassport.com
- rushmypassport.com
15% off Same Day Service
3.7
Average
13k reviews
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No FedEx Overnight; returning USPS too late for trip
Was on the phone off and on for 5 hours to get my application for renewal completed and mailed on Monday. I was quoted delivery for the 1 Day Processing to be the 22nd-26th. I verified that the reason I saw two FedEx Overnight charges was that it would be overnighted back to me. The Department of State tracking number I received today is USPS, not FedEx quotes a delivery on the 28th! I tried to call customer service but was given an opportunity to leave a voicemail only. There appears to have been a MAJOR miscommunication somewhere and short of a miracle, I will not be allowed on my flight on the 26th. I’m so thrilled to basically be out nearly $700 to either cancel the trip or pay excessively to move flights.
22 May 2026
Unprompted review
Reply from Rush My Passport
Good morning, We’re truly sorry to hear about your experience and understand how upsetting and stressful this situation must be with your upcoming travel plans.
We apologize for the confusion regarding the quoted delivery timeframe, shipping expectations, and the difficulty reaching customer support when trying to get answers. We understand your concerns about the tracking information and the potential impact this may have on your trip and expenses.
A member of our team will be reaching out to assist you further and review your concerns in detail.
Giannina was very helpful in getting my…
Giannina was very helpful in getting my passport documents ready to mail. She was very clear about the process, what documents I needed to print and sign, and what I needed to include when I send the documents through the mail. She also made sure I knew when I could receive my passport. She was lovely.
22 May 2026
Unprompted review
Reply from Rush My Passport
Thank you for your wonderful feedback! We’re so glad to hear that Giannina was helpful, clear, and supportive throughout the process of preparing your passport documents for mailing.
I used this service as insurance
I used this service as insurance, due to needing my passport quickly renewed, and they did not disappoint!! Rush My Passport delivered in a timely manner, and I was very impressed with the constant communication they gave throughout the process! I felt confident and seen. I actually felt the need to call them once during the process, because it said my paperwork had been delivered to Philadelphia, and I thought it meant my passport had somehow been delivered to the wrong address and so I called them and they immediately answered and took care of my concern, and I cannot thank them enough for that relief!!
21 May 2026
Reply from Rush My Passport
Thank you for your wonderful feedback! We’re thrilled to hear that RushMyPassport delivered on time and provided the communication and support you needed throughout the process.
I did not know how to get my password…
I did not know how to get my passport renewed. FedEx and RushmyPassport handled everything. The entire process was easy. I made a mistake with my application, and they notified me what it was and how to correct it. The entire process was easy and fast.
30 April 2026
Reply from Rush My Passport
Ribert, we are happy that we could assist with making the renewal process easy for you. Thank you for your 5-star review, and we wish you much happiness on your future travels.
Leandro clarified the instructions…
Leandro clarified the instructions better than any other agent I've had assist me and gave easy instructions for what I need to accomplish.
21 May 2026
Unprompted review
Reply from Rush My Passport
Dylan, we are happy to hear that Leandro was able to provide you with clear instructions on completing your passport request. Thank you for taking the time to recognize the 5-star customer service. We will be sure to give him the recognition he deserves. We wish you all the best on your upcoming travels and look forward to servicing your friends and family with their travel needs.
Very professional
Very professional, very patient and detailed explanation which their were few questions, great experience
21 May 2026
Unprompted review
Reply from Rush My Passport
Thank you Latoya for your review. We are happy to hear that you received 5-star service from us. We hope you would recommend our services to your loved ones with future travel plans.
Rush my passport made the process quick…
Rush my passport made the process quick and easy. My passport arrived well before my planned vacation. Would highly recommend!
21 May 2026
Reply from Rush My Passport
Britany, we are excited to hear that we were able to meet your expectations with our service. Don't forget to recommend our services to your friends looking to update their travel documents. Thank you for your 5-star review and we wish you safe travels.
Claudia was patient and waited to make…
Claudia was patient and waited to make sure I understood everything clearly.
20 May 2026
Unprompted review
Reply from Rush My Passport
Carter, We are happy to hear that Caludia provided you with 5-star service. We will be sure to give her a shoutout for her great customer service and we wish you all the best on your upcoming travels.
great services !
20 May 2026
Unprompted review
Reply from Rush My Passport
Adriana, thank you for your 5-star review. We hope that you share your experience with family and friends with passport needs.
Luisa was incredibly helpful walking me…
Luisa was incredibly helpful walking me through this challenging process!
19 May 2026
Unprompted review
Reply from Rush My Passport
Thank you for your kind feedback! We’re so glad to hear that Luisa was incredibly helpful in guiding you through the process and making a challenging situation easier.
We truly appreciate you taking the time to share your experience! 😊
Kevin V was very helpful
Kevin V was very helpful, polite and professional. My issue was resolved after speaking with Kevin V.
19 May 2026
Unprompted review
Reply from Rush My Passport
Thank you for your wonderful feedback! We’re glad to hear that Kevin V was helpful, polite, and professional while assisting you.
It’s great to know your issue was resolved, and we truly appreciate you taking the time to share your experience! 😊
Melinda was exceptional with her…
Melinda was exceptional with her customer service. Went above and beyond and in the end I was left with a stress free demenor knowing that i had my issues resolved. Thank you very much.
Ryan
19 May 2026
Unprompted review
Reply from Rush My Passport
Hello Ryan,
Thank you so much for your kind words! We’re delighted to hear that Melinda provided exceptional service and helped make the process stress-free for you.
It’s wonderful to know she went above and beyond to ensure your issues were resolved. We truly appreciate you taking the time to share your experience and will be sure to pass along your feedback to Melinda. 😊
Reply from Rush My Passport
Hello,
Thank you for your wonderful feedback! We’re pleased to hear that you found the entire experience professional and helpful from start to finish.
We truly appreciate your support and thank you for taking the time to share your experience! 😊
Worth IT!
Everything gets taken care of quickly. Just follow their direction - No Stress, No Worries
It is worth the money.
1 May 2026
Reply from Rush My Passport
Thank you for your great feedback! We’re thrilled to hear that everything was handled quickly and that the process felt stress-free and easy to follow.
We truly appreciate your support and are glad you found the service worth it! 😊
This service made the process for changing the name on my passport after marriage seamless!
This service made the process for changing the name on my passport after I got married seamless! The processing time exceeded my expectations and I received my updated passport sooner than anticipated. I highly recommend this service for expediting your passport renewal!
17 May 2026
Reply from Rush My Passport
Thank you for your wonderful feedback! We’re so glad to hear that the name change process after your marriage was seamless and that you received your updated passport sooner than expected.
We truly appreciate your recommendation and thank you for choosing our service! 😊
Prompt service, totally satisfying help
My wife and I used RushMyPassport to renew our expired passports. We used the 3-week service and one passport arrived exactly three weeks from the date I placed the order, the other arrived the very next day. I called the Help service twice and was very pleased with the service. The women who answered the calls were attentive, made sure they understood exactly what help I needed by repeating my questions & concerns back to me before answering, and both gave exactly the information and instructions I needed.
8 May 2026
Reply from Rush My Passport
Thank you for your wonderful feedback! We’re so glad to hear that both you and your wife had a positive experience with your passport renewals and that your passports arrived within the expected timeframe.
We truly appreciate you taking the time to share your experience and thank you for choosing our service! 😊
Everyone at the EXTON PA post office…
Everyone at the EXTON PA post office was amazingly helpful. I could not have navigated the process without their help.
24 April 2026
Reply from Rush My Passport
Thank you for your kind feedback! We’re so glad to hear the team at the Exton, PA post office was amazingly helpful and made the process easier for you to navigate.
We truly appreciate you taking the time to share your experience! 😊
Reply from Rush My Passport
Thank you for your feedback! We’re so glad to hear the process was quick and easy for you.
We truly appreciate you taking the time to share your experience!
Great experience working with Joel at Rush My Passport
Joel was beyond helpful to make sure we will get our passports ahead of our departure. He was also extremely knowledgeable and took ample time to answer all our questions. Overall, we had a wonderful experience and can only highly recommend Rush My Passport and working with exemplary employees such as Joel. Keep up the great work!
15 May 2026
Unprompted review
Reply from Rush My Passport
Thank you for your wonderful feedback! We’re so glad to hear that Joel provided such knowledgeable and attentive support throughout your passport process.
It’s great to know he took the time to answer all your questions and helped ensure everything was on track before your departure. We truly appreciate your recommendation and your kind words about Joel’s exceptional service. Thank you for choosing RushMyPassport! 😊
Nestor was helpful and patient.
15 May 2026
Unprompted review
Reply from Rush My Passport
Hello,
Thank you for your kind feedback! We’re glad to hear that Nestor was helpful and patient throughout your experience.
We truly appreciate you taking the time to share your thoughts! 😊
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