First and foremost the service was excellent. For me it all starts with the people and Molly was marvellous. Helpful efficient, polite and informative. In addition to the excellent people the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The showroom at Newtonmore is really good for seeing the various options available. Russwood have them on the wall, covering large areas, so you can appreciate how they look when up. It also display... See more
Company replied
I came across Russwood from an article in the Sunday times and got in touch as we were looking at wood cladding options. I was very interested in the SiOO:X treatment. They sent some samples and hel... See more
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Russwood provided an excellent service from start to finish. Their team was knowledgeable, friendly, and helpful on the phone, keeping me well informed about lead times and delivery. The delivery proc... See more
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Company details
- #8 of 33 best companies in Wood Supplier
- #14 of 88 best companies in Flooring Shop
- #13 of 67 best companies in Timber merchant
- #32 of 120 best companies in Manufacturer
- #6 of 40 best companies in Wood and laminate flooring supplier
About Russwood
Written by the company
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
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Contact info
Station Sawmill, PH20 1AR, Newtonmore, United Kingdom
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4.9
Excellent
292 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
Great service. Friendly, helpful and informative throughout.
Free local delivery.
31 May 2025
Reply from Russwood
Hi Anja, thank you for leaving us a 5 star review for our online shop. Please don't hesitate to get in touch if we can be of any further help.
Good product and service
Advice and ordering was very straightforward.
Timber cladding and accessories were delivered as agreed.
Good product and good service.
20 March 2025
Reply from Russwood
Hi Graham, we are delighted to hear you are happy with your timber cladding and fixings. Thank you for taking the time to leave us a 5 star review!
Reply from Russwood
Hi James, thank you for taking the time to leave us a 5 star review, we are delighted to hear you are happy with our products and service.
Reply from Russwood
Hi Alex, thank you for leaving us a great review. Please don't hesitate to get in touch if we can be of any further help.
Reply from Russwood
Hi James, thank you for leaving us a brilliant review. Please don't hesitate to get in touch if we can be of any further assistance.
Reply from Russwood
Hi, thank you for leaving us a 5 star review after your positive experience.
Great service and product
The products are high quality. The packaging of the order was superb one of the best we have seen (we ordered Abodo Vulcan Flatsawn cladding) and a thoughtful touch of adding a tub of oil for touchups was really appreciated, the delivery driver was very helpful as well. The whole process from visiting the showroom to delivery was excellent.
24 March 2025
Unprompted review
Reply from Russwood
Hi Viki, thank you for taking the time to leave us a fantastic review. We are delighted to hear you are happy with the service you received from our team, and the quality of our products. Please don't hesitate to get in touch is anything else we can help with.
Reply from Russwood
Hi Megan, thank you for leaving us a 5 star review after your positive experience with our online shop.
Fast,efficient great product- what more…
Fast,efficient great product- what more do you need?
13 January 2025
Reply from Russwood
Hi, thank you for leaving us a brilliant review. Please don't hesitate to get in touch if we can be of any further assistance.
European larch - perfect
Efficient ordering and delivery. A replacement for an original 19th C hayloft pitch pine floor. Laid very easily. Very happy - space looks beautiful ready for 2025 events and workshops as well as my basketry studio.
15 December 2024
Reply from Russwood
Hi, thank you for taking the time to leave us a review. We are delighted to hear you are happy with your European Mountain Larch flooring in your event space. Please don't hesitate to get in touch if we can help with anything else.
We've used Russwood before
We've used Russwood before. As always, they were very helpful and the goods were as described. We're currently waiting while the flooring acclimatises before laying it.
18 December 2024
Reply from Russwood
Hi Frank, thank you for leaving us a review, and for your repeated custom over the last few years. We look forward to continuing to work together on future projects.
Always a great experience from Russwood…
Always a great experience from Russwood with a quality product and helpful and professional customer service.
17 December 2024
Reply from Russwood
Hi Drew, thank you for leaving us a great review. We look forward to working together on future projects.
Great service
29 October 2024
Reply from Russwood
Hi Margaret, thank you for taking the time to leave us a review!
Reply from Russwood
Hi Gary, thank you for taking the time to leave us a review. We look forward to working with you again!
Quality product that looks best when professionally laid
We have just laid our floor and it looks superb - time will tell on how it wears and what it’s like to live with. The 19cm natural oak engineered boards treated with osmo oil are just what we were looking for. It’s not a cheap option but we really like the overall look and end result. I would recommend them - and we benefited from a skilled joiner who laid the boards. Delivery was roughly on time and there are no concerns to note.
30 September 2024
Reply from Russwood
Hi Robin, Thank you for your kind review! We’re delighted you’re pleased with the look and quality of your floor, and we’re glad delivery went smoothly. Thanks again for choosing us!
5 star customer service
5 star customer service! We are an Architect company in West Sussex and Taylor was brilliant running through their current stock with us, going the extra mile to help out! Fab service.
28 October 2024
Unprompted review
Reply from Russwood
Hi Holly, thank you for leaving us a 5 star review. I will pass your lovely comments on to Taylor. Please don't hesitate to get in touch if there is anything else we can help with.
Great service and product
Pleasure to deal with from start to finish. We ordered a modest amount of Larch cladding but nothing was too much trouble for our contact Craig Campbell.
Product was delivered on time and is of excellent quality!
4 October 2024
Reply from Russwood
Hi Scott, thank you for taking time to leave us a review, and for your kind words about Craig. We will be sure to pass the message on to him. Please don't hesitate to get in touch if there is anything else we can help with!
Very helpful with our decking project
Very helpful advice on our decking project, prompt responses to queries, useful display of products to look at, good communication on delivery.
12 August 2024
Reply from Russwood
Hi, thank you for taking the time to leave us a great review! Please don't hesitate to get in touch if there is anything further we can help with.
Delivery arrived safe and sound and…
Delivery arrived safe and sound and well packed. All the cleaning products I need to keep my floor looking beautiful
17 September 2024
Reply from Russwood
Hi Jayne, thank you for leaving us a great review. Happy cleaning!
Beautifully engineered products
As self builders we want our house to be the best it can be, but also uncomplicated to build. Russwood products do come at a price but are the very best you can buy. Everything works, slots together, glues down, exactly as engineered, this saves soooo much time than working with poorer grade products, wastage is minimal and it looks incredible! It's a no brainer!
1 September 2024
Reply from Russwood
Hi Anthony, thank you for leaving us an excellent review. We are delighted to hear you are impressed with the quality of our products and service. Please don't hesitate to get in touch if there is anything more we can do to help.
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