First and foremost the service was excellent. For me it all starts with the people and Molly was marvellous. Helpful efficient, polite and informative. In addition to the excellent people the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The showroom at Newtonmore is really good for seeing the various options available. Russwood have them on the wall, covering large areas, so you can appreciate how they look when up. It also display... See more
Company replied
I came across Russwood from an article in the Sunday times and got in touch as we were looking at wood cladding options. I was very interested in the SiOO:X treatment. They sent some samples and hel... See more
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Russwood provided an excellent service from start to finish. Their team was knowledgeable, friendly, and helpful on the phone, keeping me well informed about lead times and delivery. The delivery proc... See more
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Company details
- #8 of 33 best companies in Wood Supplier
- #14 of 88 best companies in Flooring Shop
- #13 of 67 best companies in Timber merchant
- #31 of 120 best companies in Manufacturer
- #6 of 40 best companies in Wood and laminate flooring supplier
About Russwood
Written by the company
What We Do
Russwood is a leading UK supplier of high-quality, sustainable timber flooring, cladding, decking & interior cladding products. Quality, expertise, innovation, environment and community are at the core of everything we do. We strive to be the best for our customers through unrivalled technical expertise and customer service, and to do our best for the environment by offering sustainable, high-performance timber products.
Our Purpose
Put simply, Russwood exists to help create a more beautiful, sustainable future in the built environment. With over 30 years of experience in the timber industry, we pride ourselves on our reputation for quality products and excellent technical expertise. Our highly trained experts are happy to advise you on every step of your project.
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Contact info
Station Sawmill, PH20 1AR, Newtonmore, United Kingdom
- 01540 673 648
- hello@russwood.co.uk
- russwood.co.uk
4.9
Excellent
294 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Russwood
Hi Angus, thanks for taking the time to leave us a great review! Please don't hesitate to get in touch if we can be of any further assistance.
Very quick dispatch and delivery.
I ordered wood treatment online. It arrived within 36hrs, which is pretty remarkable given our very rural location in Wales.
21 March 2024
Unprompted review
Reply from Russwood
Hi Moira, thank you for taking the time to leave us a review. It's great to hear our courier service exceeded your expectations. Please don't hesitate to get in touch if we can be of any further assistance.
Oak flooring order and delivery
From time of placing my order to delivery everything went smoothly and I was contacted with delivery dates and times with the lorry driver giving me an hour's notice of when he was to arrive. Also the oak engineered purchased from Russwood was excellent quality and I wouldn't hesitate in dealing with Russwood in the future.
29 February 2024
Reply from Russwood
Hi there, thank you so much for leaving us a lovely review. It's great to hear you were satisfied with your experience using Russwood. Please don't hesitate to get in touch if there is anything else we can do to help.
Ease of order with a meeting and plans.
Ease of order with a meeting and plans.
Delivered before expected date.
Good communication and acceptance with your own transport.
19 March 2024
Reply from Russwood
Hi Sandy, thank you for taking the time to leave us a great review. Please don't hesitate to get in touch if we can be of any further help.
The Value of a Visit to Russwood in Newtonmore
I visited Russwood Timber in Newtonmore and received a tour of the Product displays, which included a sample-view of the substrate construction that Russwood recommends, all of which clarified my understanding of the cladding techniques that they have developed.
24 January 2024
Reply from Russwood
Hi Peter, thanks for taking the time to leave us a 5 star review! We are so glad you found your visit helpful. Please don't hesitate to get in touch if there is anything else we can do to help.
Russwood have high quality timber with…
Russwood have high quality timber with great service. would highly recommend!
28 February 2024
Reply from Russwood
Hi Gregor, thank you for taking the time to leave us a great review! We are so glad you had a good experience using Russwood.
Great cladding and screws if rather…
Great cladding and screws if rather expensive these days like most things.
27 February 2024
Reply from Russwood
Hi Toby, thank you so much for taking the time to leave us a great review. Please don't hesitate to get in touch if there is anything further we can do to help.
The product was delivered quickly
The product was delivered quickly, as ordered, with a minimum of fuss.
24 February 2024
Reply from Russwood
Hi Bryan, thank you for leaving us a great review!
Top quality flooring and service
We would like to thank Russwood for there friendly and efficient service.
They supplied top quality hardwood flooring at a very reasonable price.
Would recommend to all and would use them again.
18 January 2024
Unprompted review
Reply from Russwood
Hi James, thank you for leaving us a great review. We look forward to working with you again in the future.
Reply from Russwood
Hi, thank you for taking the time to leave us a great review!
Russwood Ltd and Graham Whitfield - brilliant…
I have just finishing cladding a new house with larch from Russwood Ltd with their innovative Si00x treatment. Graham Whitfield MD managed the sale and delivery of really superb quality wood. I cannot praise him or his company enough. Everyone working there made the experience incredibly easy. My builder is thrilled with it and me too:)
16 November 2023
Unprompted review
Reply from Russwood
Hi Clare, thank you for taking the time to leave us a great review. We are delighted to hear you had a great experience with Graham and have passed your feedback on to him. Please don't hesitate to get in touch if there is anything else we can do to help.
Quality service & product's
Quality service & product's. Prompt delivery and transparent process.
30 November 2023
Reply from Russwood
Hi Bruce, thank you for leaving us a 5 star review! Please don't hesitate to get in touch if we can help further.
Easy
I've purchased cladding for a big diy project in the past and Russwood guided me through all the options down to the best way to fix and treat etc. This time I just wanted more fixings for another project (although Sihga are not cheap, they're well worth the cost). An easy online purchase for not very much but nice to know Russwood's online system works just as well for bits n bobs.
10 December 2023
Reply from Russwood
Hi, thank you so much for taking the time to leave us a lovely review. It's great to hear you were satisfied with your experience on our online shop! Please don't hesitate to get in touch if there is anything further we can do to help.
5 Star almost purely because of Dave…
5 Star almost purely because of Dave Warwick (though the rest of the experience was good). Dave gave us excellent and patient advice (and we asked for lots!) that led us to a product that we’re incredibly happy with, both in terms of looks and quality (Scotlarch rainscreen with Sioox). It’s made our house project. I don’t think we’d have got the same level of input and insight from anywhere else, and we weren’t a huge order. Well done Dave!
11 December 2023
Unprompted review
Reply from Russwood
Hi Tom, thank you for taking the time to leave us a fantastic review. We have passed your kind comments onto Dave. Please don't hesitate to get in touch if there is anything further we can do to help.
Friendly and efficient
Great support when specifying my job and than very quick and efficient delivery.
1 November 2023
Reply from Russwood
Hi Duncan, thank you for leaving us a great review. Please don't hesitate to get in touch if we can be of any further help.
Ease of ordering helpful and…
Ease of ordering helpful and knowledgeable staff order delivered on time pleasant and polite delivery driver
13 October 2023
Reply from Russwood
Hi Arthur and Lyn, thank you for taking the time to leave us a great review. We are happy to hear our team delivered excellent customer service along with a great quality product. Please don't hesitate to get in touch if we can be of any further help.
Reply from Russwood
Hi Ron, thank you for leaving us a great review. We look forward to working together on any future projects you may have.
Plans for my new house were submitted…
Plans for my new house were submitted to you and Siberian Larch ordered.
Insufficient Larch was received. When reordering the price had increased.
16 November 2022
Reply from Russwood
Hi Brian, thank you for taking the time to leave us a review. The cost of building materials, and Siberian Larch particularly, increased in price in the 15 months between your two orders. We always advise customers to factor in 10-15% wastage when placing orders. If you'd like to discuss your orders further with us, please let us know and our team will be happy to pick up with you directly.
Reply from Russwood
Hi Jerzy, thank you for taking the time to leave us a great review. We are happy to hear you are delighted with your cladding. Please don't hesitate to get in touch if there is anything more we can do to help.
Reply from Russwood
Hi Toby, thank you for leaving us a 5 star review. Please don't hesitate to get in touch if we can be of any further assistance.
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