While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the solid wood and sturdy construction, often exceeding expectations. Many people highlight the excellent service, including clear communication, speedy delivery, and well-packaged items that arrive on time. Consumers also appreciate the ease of assembly and the stylish appearance of their furniture, often mentioning that the items fit perfectly and enhance their homes. However, some customers also noted issues with delivery companies, experiencing delays or difficulties with couriers. A few other people also felt that some products arrived with minor damage, such as scratches or chips, or that pre-drilled holes were missing or too small, requiring additional effort for assembly. There were also occasional concerns about inconsistent staining or strong chemical fumes upon arrival.

What people talk about most

Product

Reviewers express high satisfaction with the product quality. Customers frequently praise the items as... See more

Quality

Clients share positive opinions on quality, frequently praising the excellent craftsmanship, solid wood, and... See more

Delivery service

Customers generally report positive experiences with delivery services. Many reviewers praise the excellent... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the excellent communication and... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic high quality dining table and bench. Good solid wood with good staining alongside high quality painted steel legs. Easily assembled (top tip use 2 people as the table is heavy because... See more

Rated 5 out of 5 stars

Dining table ordered mid October and arrived with us on 25 November. It is now up and looks absolutely spectacular! The wood is amazing quality, with guide holes for the screws provided. Chunky stu... See more

Rated 5 out of 5 stars

The product (console table) was very well made and screwed together easily. The finish of the wood and metal was spot on and looks very stylish. The only issues were with the delivery company who thr... See more

Rated 5 out of 5 stars

I don't like wall-fixed Tvs so was looking for an alternative. Kristian made me a bespoke monitor stand with extended height so my 65" TV now stands atop and my Centre Speaker fits nicely underneath .... See more


Company details

  1. Home Furniture Shop

Written by the company

Rust & Oak specialises in hand-making rustic/industrial style home and office furniture.


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What can I say high quality materials

What can I say high quality materials. Looks very stylish with my coat hanger area and the black radiator and mirror in the front door way. All I did was measure up from the instructions to customise my radiator cover and it arrived with a pre delivery message. I cannot remember if I should have asked for wall attachments or if that was available but we managed to sort some as our wall is not level. So pleased with it, thank you.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Good communication

Good communication, with timely email updates when requested. Item was securely packaged and matched the online photographs beautifully. Good quality chunky furniture.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

BESPOKE TABLE

Having decided to " downsize " we needed a table of a more appropriate size.
The beauty of this company is that you are actually able to order a bespoke table / furniture , to fit your needs
Size , shape , materials , finish , leg configuration can all be selected.
I ordered our table , delivery required for Christmas, and I wasn't disappointed. It's a beautiful addition to our home and we have had numerous people ask where we purchased it , as its a perfect fit for our home
Communication and delivery excellent

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Bespoke quality pieces…

This company has some gorgeous bespoke products that give your home a lovely rustic feel.
Well made and lots of choices to choose from.
Great communication
Asked lots of questions and got answers back to allow us to make our decision

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality Products at Competitive Prices

I found the exact table and bench on the Rust & Oak website and placed an order. The approximate delivery date was given and true to their promise they got in contact to arrange a suitable date/time. It arrived exactly as scheduled and was packaged with the greatest of care. Assembly was easy and the product was great quality and value for money. I was so impressed, I bought the matching shelves and they look great. 5**** all round from me.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

We ordered the solid oak table with X frame legs plus the bench to match. Communication was excellent and Kristian was very helpful. The table and bench is beautiful wood and has been much admired by visitors. We also ordered 2 Hunton yellow chairs which look good and are comfortable. The bench tucks under the table so that it takes less space but we still have extra seats when we have visitors. I would order again from Kristian.

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Me and my partner ordered our dining table with bench from Rust and oak and was so pleased!
Ordering was very easy. We were missing the legs to our table on delivery but contacted Rust and oak and they sent the legs to us the next working day and we was so grateful as this was the week of Christmas so couldn’t recommend the amazing product and service enough.

Will definitely be making another order

Thank you Rust and Oak

23 December 2025
Unprompted review
Rated 4 out of 5 stars

Lovely handmade wooden breakfast bar

The handmade wooden breakfast bar is a beautiful blend of craftsmanship and practicality. The natural grain of the wood gives it a warm, inviting character that instantly elevates the space, while the solid build feels sturdy and long-lasting It’s not just functional for everyday meals or coffee breaks—it also acts as a charming focal point in the kitchen. A great choice for anyone who appreciates quality materials and a touch of rustic elegance.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

The Industrial Breakfast Bar with wood top

The Industrial Breakfast Bar with wood finish top we bought fits perfectly in the centre of our kitchen making an extra working space and a useful place for a quick meal. The high stools were almost matching, but with somewhat sharp edges that could be nullified by adding cushions.
All is very solid and stable and has made the varied use of our kitchen much easier.

1 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look