accidentally went to withdraw bitcoin (i meant to do solana) and put my solana address. My money never came and my 5300+ gem balance was gone. I didn’t see a transaction either. Afte... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Papa is a great addition to the team. Quick to answering questions and resolving issues, makes me wish other sites had great support like this one. Great job, Papa, RustClash hold onto this one!
Company replied
Really good customer service. Responded and got my problem resolved in under 5 minutes
Company replied
Support was very helpful and had my issue resolved quickly and easily.
Company replied
Company details
Written by the company
RustClash.com is an free-to-play online social casino for Rust players. It offers a secure and legal platform to bet skins and coins.
Contact info
United States
- rustclash.com
4.0
Great
240 reviews
Replied to 11% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Banned for claiming rain
Was on the site for maybe 2 minutes. Claimed rain and tried to do one scrap upgrade. Now it says Rustclash banned my ip from accessing their site.
6 April 2024
Unprompted review
Reply from RustClash.com
Hi there,
Thank you for your feedback. We understand that issues like these can be frustrating. Just to clarify, we do not ban IP addresses. It’s possible that you experienced a Cloudflare restriction error. If you're still facing access issues, please don’t hesitate to reach out to our support team for assistance.
Kind Regards,
RustClash Customer Service Team
Welp this was a good exp
Welp this was a good exp, had my account banned bc didn't know clashes policy, got it unbanned. Happy with that.
6 April 2024
Unprompted review
Reply from RustClash.com
Hi there,
Thank you for sharing your experience! We're glad to hear that your account issue was resolved and that you’re happy with the outcome. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re always here to help!
Kind Regards,
RustClash Customer Service Team
Untrustworthy
I was going to write a whole thing.. After careful consideration I believe, "Do not trust" will suffice.
3 April 2024
Unprompted review
Reply from RustClash.com
Hi TrustLove,
We’re sorry to hear that you feel this way about Rustclash.com. Trust is incredibly important to us, and we take all feedback seriously. If there’s a specific issue or concern you had during your experience, we’d love the opportunity to address it and work towards a resolution.
Please feel free to reach out to us via live support so we can discuss your concerns in more detail. We genuinely want to improve your experience and regain your trust.
Kind regards,
RustClash Customer Service Team
Rain abuser xD
Terrible site they will ban you if you ever get in profit and collect any rains. Stay away before they steal your funds they would not even let me get my leaderboard winnings before banning me for "claiming rains". Losers
7 March 2024
Unprompted review
Reply from RustClash.com
Hi Dark,
We’re sorry to hear about your experience, and we understand your frustration. To clarify, Rustclash.com no longer bans users for claiming rain or using free rewards, as we’ve updated our policies to prevent that from happening. We want all players to enjoy the platform without fear of unfair penalties.
If your account was banned despite following the current rules, it could have been due to other factors that we would be happy to review. We encourage you to reach out to us through live chat so we can look into your account and resolve this issue.
We appreciate your feedback and hope to offer you a fair solution moving forward.
Kind regards,
RustClash Customer Service Team
Great admins with quick reponses
Great admins with quick reponses. Moderator Blunc was quick and straight to the point with the exact fix I needed.
6 March 2024
Unprompted review
Reply from RustClash.com
Hi James,
Thank you for your fantastic review! We're thrilled to hear that our admins, especially Blunc, whom provided you with quick and effective support. We strive to offer the best assistance possible, and your feedback means a lot to us!
Kind Regards,
RustClash Customer Service Team
Very good support make everything in…
Very good support make everything in couple of minutes
28 February 2024
Unprompted review
Reply from RustClash.com
Hi Bolt,
Thank you for your kind words! We're glad to hear that our support team was able to assist you quickly. We’re always here to help, and we appreciate your feedback!
Kind Regards,
RustClash Customer Service Team
Got banned for no reason
Got banned for no reason, even with balance on site. They are not responding. This site looks nice on first look, but as I was in small profit, they banned me very early for no reason. dont play here
19 February 2024
Unprompted review
Reply from RustClash.com
Hi Moc,
We’re really sorry to hear that you had this experience. We understand how frustrating it can be to have your account banned. We want to assure you that bans are never issued without cause, and we do have strict policies in place to ensure fair play and the safety of all users.
If you believe your ban was issued in error, we’d love to review your case and clear up any confusion. Please reach out to our live chat support so we can investigate and work towards resolving the issue as quickly as possible.
We appreciate your feedback, and we’re here to help.
Kind regards,
RustClash Customer Service Team
AWESOME Admins
Some issues might arise but make sure to contact support they are super helpful will do their best to resolve any issues that might come up
13 February 2024
Unprompted review
Reply from RustClash.com
Hi there,
Thank you for your awesome feedback! We're glad to hear that our support team was helpful in resolving your issues. We always strive to provide the best assistance possible. If you ever need help again, don’t hesitate to reach out!
Kind Regards,
RustClash Customer Service Team
Most trusted site ever with cooperative…
Most trusted site ever with cooperative staff
5 February 2024
Unprompted review
Reply from RustClash.com
Hi Nafees,
Thank you for your wonderful review! We're thrilled to hear that you find us to be the most trusted site with a cooperative staff. Your support means a lot to us, and we’re always here to help you whenever you need assistance!
Kind Regards,
RustClash Customer Service Team
Bans you if you claim few rains
Bans you if you claim few rains, even if you are in huge -profit
16 January 2024
Unprompted review
Reply from RustClash.com
Hi Adars,
We’re sorry to hear about your experience, and we understand your frustration. To clarify, Rustclash.com no longer issues bans simply for claiming rain or using free rewards. In the past, we used to restrict accounts that were found abusing free rewards, but that policy has since been updated. We now strive to ensure that players can enjoy these features without fear of unfair penalties.
If your account was banned despite following the current policies, we’d be happy to review the situation. Please reach out to us through live support and we’ll do our best to assist you and resolve the issue.
Thanks for bringing this to our attention, and we hope we can offer a fair resolution.
Kind regards,
RustClash Customer Service Team
Backend Error/Support
i had a bad end error with my acc that was giving me the incorrect rakeback. At first it took a while to get someone that could "look into it" from the backend dev team.
Once "Deviation" from RC support come to assist it was sorted and fixed within 30min. He was very prompt with responses and run tests with me to make sure it wasn't still happening. The man deserves a bonus for his outstanding way of handling the matter!
19 January 2024
Unprompted review
Reply from RustClash.com
Hi there,
Thank you for your detailed feedback! We're sorry to hear about the initial delay, but we're glad to know that Deviation from our support team was able to resolve your backend error quickly and effectively. We truly appreciate your kind words and will pass along your commendation to him. If you need any further assistance in the future, don’t hesitate to reach out!
Kind Regards,
RustClash Customer Service Team
Reply from RustClash.com
Hi Andrey,
Thank you for your enthusiastic feedback! We're thrilled to hear that you love RustClash! Your support means a lot to us, and we’re here to ensure you continue to have a fantastic experience.
Kind Regards,
RustClash Customer Service Team
Fast and very helpful staff and live…
Fast and very helpful staff and live chat
2 December 2023
Unprompted review
Reply from RustClash.com
Hi Craig,
Thank you for your positive review! We're glad to hear that you found our staff fast and very helpful, especially in live chat. We’re always here to assist you with anything you need!
Kind Regards,
RustClash Customer Service Team
The best rust site
The best rust site
The best administration
rustclash better than banditcamp
20 November 2023
Unprompted review
Reply from RustClash.com
Hi Skoneg,
Thank you for your amazing review! We're thrilled to hear that you consider RustClash the best Rust site and appreciate your kind words about our administration. Your support means a lot to us, and we're here to continue providing you with the best experience possible!
Kind Regards,
RustClash Customer Service Team
Great help.
20 November 2023
Unprompted review
Reply from RustClash.com
Hi Senne-gamerpro,
Thank you for your feedback! We’re glad to hear that you received great help from our team. If you need anything else, don’t hesitate to reach out!
Kind Regards,
RustClash Customer Service Team
Terrible site they will ban you if you…
Terrible site they will ban you if you ever get in profit and collect any rains. Stay away before they steal your funds they would not even let me get my leaderboard winnings before banning me for "claiming rains". Losers.
17 November 2023
Unprompted review
Reply from RustClash.com
Hi Ham,
We’re truly sorry to hear that you’ve had a negative experience with Rustclash.com, and we understand how frustrating this situation must be. However, we want to clarify that Rustclash.com no longer bans users for claiming rain or using free rewards. We updated our policies to ensure that users can take full advantage of these features without fear of being penalized unfairly.
If your account was banned, it might have been due to other factors, but we’re more than happy to investigate the issue further. We’d love to look into your case and offer a resolution. Please reach out to us via live support and we’ll work to resolve this issue as quickly as possible.
Thank you for bringing this to our attention, and we’re here to help.
Kind regards,
RustClash Customer Service Team
Excellent customer service always ready…
Excellent customer service always ready when you have issues. we be steady member
10 November 2023
Unprompted review
Reply from RustClash.com
Hi J,
Thank you for your wonderful review! We're delighted to hear that you find our customer service excellent and always ready to assist. We appreciate your support and look forward to having you as a steady member of our community!
Kind Regards,
RustClash Customer Service Team
always helpful
always helpful, love your chat guys truly care about all the people there talking too.
2 November 2023
Unprompted review
Reply from RustClash.com
Hi Bravo,
Thank you for your kind words! We're thrilled to hear that you find our chat team always helpful and that they truly care about our community. Your support means a lot to us, and we're here to assist whenever you need!
Kind Regards,
RustClash Customer Service Team
the best the best rustclash im gamble…
the best the best rustclash im gamble just ihave 1$ im cashout 90$ in battle very fun
31 October 2023
Unprompted review
Reply from RustClash.com
Hi Basam,
Thank you for your enthusiastic review! We're thrilled to hear that you had such a fun experience and were able to cash out $90 from just $1. It's great to see our players enjoying their time on RustClash! If you have any questions or need assistance, feel free to reach out anytime.
Kind Regards,
RustClash Customer Service Team
"Abusing rains"
"Abusing rains" when the TOS are :
"Rain – We offer a rewards program called “rain.” A base of 25 credits plus a percentage of all spend on the site during the stated time period (30 minutes) is added to each rain. Each rain lasts for 30 minutes. At the end of this 30-minute period, any user who is over level 10 or has completed the KYC on site can join and receive aequal share of the total pot. Rain is a reward for players to collect while they are actively playing on the site as part of our free to play system. Abusing Rain contrary to its intended purpose, may result in the termination of your account at the sole discretion of the Clash team."
ive stacked up rain in a period of 30 hours of time for personnal occupations reasons, and wanted them to use them decently (3 gems in total which is a ridiculous amount) in a period of time when i could use it well.
Apparently those 3 gems were a menace to the economy of their website.
30 October 2023
Unprompted review
Reply from RustClash.com
Hi Banned,
Thank you for sharing your feedback, and we understand your frustration.
The Rain feature is part of our free-to-play system, where players can earn credits based on their activity. However, as stated in our Terms of Service, Rain is meant to be collected during active gameplay, and excessive or automated farming of Rain rewards is considered abuse of the system. We understand that you stacked up your Rain over a longer period, but collecting rewards without actively playing can violate the intended purpose of the system.
That said, we want to clarify that RustClash no longer bans accounts for reward abuse or similar issues, as outlined by our owner in a recent post on Twitter. We are committed to providing a fair and transparent experience for all users.
If you feel your account was unfairly restricted or have concerns about your situation, please contact our live support team via the orange chat button on rustclash.com, and we’ll be happy to look into it.
Kind regards,
RustClash Customer Service Team
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