Ruul Reviews 438

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and solution-oriented approach. People frequently mention the quick response times and the overall efficiency of the service, which makes handling client payments and invoices stress-free. Many users appreciate the promptness of payments, noting that funds are transferred flawlessly and on time. However, some people were dissatisfied with payment-related issues, including rejected international wires and delays in payouts. Some customers also mentioned a lack of clarity regarding payment acceptance policies and experienced difficulties with payment processing or refunds.

What people talk about most

Customer service

People report positive experiences with customer service. Many customers praise the excellent, fast, and... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers praise the prompt payments, quick... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, quick responses, and... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and helpful... See more

Service

Customers consistently note positive experiences with service. Many reviewers express satisfaction,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a freelance network administrator and software developer. I encountered Ruul when a company I worked with required invoicing. It was an excellent experience. In fact, there was an issue because... See more

Company replied

Rated 5 out of 5 stars

Ruul.io made my entire process smooth and stress-free. Their platform is super easy to use and very reliable — exactly what I needed. Special thanks to Onur for the amazing support, he went above and... See more

Company replied

Rated 5 out of 5 stars

Ruul was suggested to me by a friend of mine who is also working as a freelancer and contractor. Altough I am not a person who quickly trust trying someting new, with its simple pages and fast respons... See more

Company replied

Rated 5 out of 5 stars

It is quite good platform , costumer service is impressive and faster. If this platform gives clients to search option for getting best talents available on their platform, with their low commission... See more

Company replied


Company details

  1. Alternative Financial Services

Written by the company

Invoicing and payment collection for freelancers. No company needed. Just Ruul.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

438 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

first order

I’ve been familiar with ruul.io for quite some time, and I recently decided to give it a try for a Euro-to-Euro transfer. On Monday morning, I made my first transfer (Invoice #***27370) from ***software web company. The funds are expected to arrive by Wednesday afternoon, which is very reasonable.

Before using ruul.io, I did some research. I noticed they’re active on LinkedIn, and I also consulted a friend who’s been using the platform. He confirmed that Euro-to-Euro transfers tend to process faster, which aligns with my experience so far.

Given this positive first impression, I plan to onboard my affiliates and clients onto ruul.io. The platform’s efficiency and simplicity make it a better alternative to others like Fiverr, especially for professional transactions.

Highly recommended for businesses and freelancers looking for a reliable invoicing and payment platform!

11 December 2024
Unprompted review
Ruul logo

Reply from Ruul

Thank you for the great review!
We appreciate you taking the time to share your experience with us. Keep on Ruuling Petrut💙

Rated 4 out of 5 stars

Fake IDs are used to work and invoice

Update 12/12/2024

Ruul has reached out to us about the issue, helped address it, provided additional information to identify the context and the system abuse done by this individual.

5 December 2024
Unprompted review
Ruul logo

Reply from Ruul

Dear Philippe,
Thank you for updating your review.
We understand how frustrating these cases are and how they can impact your business.
We are always here to help you if you need further assistance.

Rated 5 out of 5 stars

I use it to invoice digital services…

I use it to invoice digital services like web dev and graphics to clients and it works great. Support via email is top notch and ultra fast. I can't think of a better easier way. To be able to invoice without a company is really a gamechanger for freelancers.

2 December 2024
Unprompted review
Ruul logo

Reply from Ruul

Thank you for the great review! We appreciate you taking the time to share your experience with us. Keep on Ruuling Ciprian💙

Rated 5 out of 5 stars

Great customer support

Great customer support, easy to create invoices.

21 November 2024
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Sadık💙

Rated 5 out of 5 stars

I was being assisted by Onur

I was being assisted by Onur, and I am truly impressed with his high level of professionalism and warmth throughout the experience. He attentively followed to my needs, patiently addressed all my questions, and went the extra mile to ensure every concern was handled effectively. His support felt both personal and genuine, making a potentially challenging situation much easier to navigate. I’m extremely appreciative of his help and would confidently recommend his to anyone in need of knowledgeable and caring assistance!

18 April 2024
Ruul logo

Reply from Ruul

Thank you for the great review! We appreciate you taking the time to share your experience with us. Keep on Ruuling Sehnaz💙

Rated 5 out of 5 stars

Cansu and Onur has exceed by very far…

Cansu and Onur has exceed by very far any expectations of service. Same goes for Ruul as a platform for creatives and freelancers. You make my life easier!

30 September 2024
Unprompted review
Ruul logo

Reply from Ruul

Thank you for the great review! We appreciate you taking the time to share your experience with us. Keep on Ruuling Arnau💙

Rated 5 out of 5 stars

Deleting a Bank Account

I had to delete one of my bank account from the system and asked help from the Customer team.

It took 3min to talk and get an action total! And it’s done!

Super quick and clean support service. 👏🏻

22 October 2024
Unprompted review
Ruul logo

Reply from Ruul

Thank you for the great review! We appreciate you taking the time to share your experience with us. Keep on Ruuling Levent💙

Rated 5 out of 5 stars

Satisfied

Used 3 times I required an invoice for a freelancer service of mine. Really easy to use and payments are fast.

17 October 2024
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Alperen💙

Rated 5 out of 5 stars

Ruul is amazing

Ruul is such an amazing/fast/trust platform, Onur and other team members always been answering and solving my problems 🚀🙏
they processed my client invoice and paid me in less than 15 minutes (Binance USDC)
Wish you all the best

11 October 2024
Unprompted review
Ruul logo

Reply from Ruul

Thank you for the great review! We appreciate you taking the time to share your experience with us. Keep on Ruuling Mohamed💙

Rated 5 out of 5 stars

Quick support

They solved my problem with ID quickly to support me in getting my payment quickly. The self-service system also works very well.

8 October 2024
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling💙

Rated 5 out of 5 stars

The customer support is amazing

The customer support is amazing. They are responsive and got my problem solved quickly. That's really all it takes.

9 October 2024
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Shebagi💙

Rated 5 out of 5 stars

Ruul is what every Saas company should…

Ruul is what every Saas company should be!

Transparent, professional, with an excellent support team. Can't recommend it enough.

2 October 2024
Unprompted review
Ruul logo

Reply from Ruul

Thank you for the great review! We appreciate you taking the time to share your experience with us. Keep on Ruuling Maurizio💙

Rated 5 out of 5 stars

Great client service.

Great client service.
They assisted me into verifying my receiving bank accounts while chatting with the support.

24 September 2024
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Alexandru💙

Rated 5 out of 5 stars

The best payment gateway out there

I swear I was fed up with another payment gateway with their late payment arrival, high fees, hard UI, etc... But then I found Ruul, although they don't yet accept personal businesses (you need a business email address), customer service helps you if you have your client's tax number and info. I also heard they will be giving updates to this matter so soon, it will also become even better for invoicing personal businesses without a hassle! I'm definitely vouching for Ruul & their UI is absolutely amazing, and the customer service is just spectacular.

27 August 2024
Unprompted review
Ruul logo

Reply from Ruul

Thanks for the review & Keep on Ruuling Kana💙

Rated 5 out of 5 stars

Helpful service & fast results

I've worked with Ruul for a while now and really appreciate their helpful support - which have gone above and beyond to assist where there have been challenges. The combination of highly responsive and actually being helpful is rare and they manage to be both. Payments are quick, the process is easy, and the platform works well. Can recommend.

22 August 2024
Unprompted review
Ruul logo

Reply from Ruul

Thank you for the great review! We appreciate you taking the time to share your experience with us. Keep on Ruuling Robert💙

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