I simply walked in so very glad that I did. Professional, friendly, welcoming and prompt. I felt very relaxed especially as Sara explained everything in detail which put me at ease. Will definitel... See more
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A pin felt out of my glasses and I am going on holiday, so I thought of R Woodfall and popped in to see if they could fix it. 10 mins later the ladies of the SE26 branch were not just helpful, but del... See more
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As always my and my husband’s recent visit to Woodfalls in Sydenham was fantastic. The staff are all so lovely, welcoming and helpful. The optician was so thorough, and gave each of us some really use... See more
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Had a fantastic experience with R Woodfall Opticians. The eye checkup was thorough, professional, and clear. The staff made the eyewear fitting seamless and helped me pick out the perfect pair with gr... See more
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Company details
- #8 of 18 best companies in Eye Care Clinic
- #3 of 20 best companies in Audiologist
- #2 of 22 best companies in Contact lenses supplier
- #1 of 16 best companies in Emergency care service
- #7 of 43 best companies in Glasses store
- #7 of 48 best companies in Sunglasses shop
About R Woodfall Opticians - Sydenham
Written by the company
Welcome to the R Woodfall Group of independent family owned Opticians
We are a group of friendly, expert, optical practices who have served our communities in South East London, North Kent and Surrey for decades.
We have many years of experience in taking care of all our customers’ eye care needs and concerns. Our friendly team of eye care professionals offer quality eye care, optical products, and exemplary customer service to all of our clients. We make sure to take the time to hear the needs of our customers and have since developed a recipe for a consistently enjoyable experience.
Our team of experienced optometrists, dispensing and contact lens opticians are dedicated to providing you with exceptional quality eye care services, at fair prices, you can trust us to take care of your eyesight and vision needs.
We offer a wide range of services including specialist eyecare, dry eye management, sunglasses, children’s eye care, myopia management and hearing care.
Our practices are located in Crystal Palace, East Dulwich Purley, Sydenham, Welling, and West Norwood. We look forward to welcoming you to the renowned Woodfalls experience.
We pride ourselves on the expert and friendly service we offer at each of our six branches.
The clinical reputation and range of services offered by Woodfalls has continued to grow, our success has been due to our committed optometrists, fully qualified dispensing and contact lens opticians, optical assistants and a team of dedicated support staff.
Our practices are fully equipped with the latest in optical equipment and all of our branches offer specialist services. We have the latest OCT (optical coherence tomography) machines at all six sites, we now also offer Optomap scanning, plus The Hearing Care Partnership to provide all things audiology.
As an independent group of opticians we dedicate the time necessary to ensure our customers receive the best care and advice. We work closely with our clinical partners to ensure we focus on our local communities and provide the very best clinical care.
Contact info
6 Sydenham Road, Sydenham, SE26 5QW, London, United Kingdom
- 020 8778 4557
4.9
Excellent
412 reviews
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Replied to 100% of negative reviews
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I simply walked in so very glad that I…
I simply walked in so very glad that I did.
Professional, friendly, welcoming and prompt.
I felt very relaxed especially as Sara explained everything in detail which put me at ease.
Will definitely recommend to my family and friends.
1 August 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your wonderful review! We’re delighted that you decided to walk in and that Sara was able to make you feel relaxed and at ease by explaining everything so clearly. Professional, friendly and welcoming service is exactly what we aim for, and we really appreciate your recommendation to your family and friends. We look forward to seeing you again! 😊👓
A pin felt out of my glasses and I am…
A pin felt out of my glasses and I am going on holiday, so I thought of R Woodfall and popped in to see if they could fix it. 10 mins later the ladies of the SE26 branch were not just helpful, but delightful solving my issue and then not even charging me for the help. Thank you all you are rockstars!
14 August 2026
Unprompted review
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your fantastic review! We’re delighted the team at our branch could get your glasses fixed quickly before your holiday. It’s always a pleasure to help, and we’re so pleased our team could save the day! ⭐️
We really appreciate your kind words — and we hope you have a wonderful holiday! ✈️😎
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind review! We’re delighted to hear that our team were attentive and took the time to understand exactly what you were looking for. Providing a personal service and helping our customers find the right glasses is what we’re all about. 👓😊
We really appreciate your feedback and look forward to seeing you again!
Excellent professional service
Excellent professional service. It's good to be confident that my eye health is being checked thoroughly.
1 August 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your wonderful feedback! We’re delighted to hear you received excellent professional service and, most importantly, felt confident that your eye health was being checked thoroughly. Your trust means a great deal to us, and we look forward to looking after your eyes for many years to come. 👓😊
Wonderful customer service
Wonderful customer service. Very friendly and patient staff who made me feel very comfortable and welcome.
7 August 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your wonderful feedback. We’re delighted to hear that you received such great customer service and that our friendly and patient team made you feel comfortable and welcome. Creating a warm, relaxed experience for every customer is very important to us. We really appreciate you taking the time to leave a review!
I used to go to Specsavers because I…
I used to go to Specsavers because I thought it would save me money, but I never really got on with the glasses I was prescribed there and they actually used to make me feel quite sick. I switched to Woodfalls a few years ago and have been really happy with them.
For the last two or three years I’ve had their eye care plan, which helps me spread the cost of my glasses and makes it much more manageable.
What I particularly appreciate is how thorough my optician is. She’s based at the Sydenham branch, which is where I have my eye appointments. Whenever I go in, she has clearly gone through my notes beforehand and knows exactly what we discussed previously. She keeps a record of the advice she’s given me too, including things like diet and supplements that may help with eye health. I’m also able to have full scans of my eyes as part of the plan, and there are a couple of things she has noticed that she now keeps a close eye on, which I find really reassuring.
When it comes to choosing frames, I tend to go to the Crystal Palace branch, as they seem to have a much wider choice and Jodie works there. She’s brilliant at helping me choose frames that actually suit me. I’ve had so many compliments on my glasses and quite a few people have asked me where I got them from.
After a few years with Woodfalls, I really wouldn’t want to switch to another optician. I’ve been very happy with both branches and would definitely recommend them.
31 July 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for taking the time to leave such a detailed and thoughtful review. It genuinely means a great deal to us to hear how happy you have been with Woodfalls over the past few years.
We’re particularly pleased that you feel the thoroughness and continuity of your eye care make a real difference. Taking the time to review your history, understand what has been discussed previously and monitor any areas of concern is an important part of providing genuinely personal eye care. It’s wonderful to know that this gives you reassurance.
We’re also delighted that our eye care plan has helped make the cost of your glasses more manageable, and that you’ve enjoyed the additional benefits included within the plan.
And we’re sure Jodian will be thrilled to hear your kind comments! Helping customers find frames that suit them is something we take great pride in, so knowing that you’ve received so many compliments on your glasses is fantastic.
Thank you again for your loyalty, your trust and for recommending Woodfalls. We’re very grateful to have you as a customer and look forward to continuing to look after your eyes and your eyewear for many years to come!
I was treated with respect.
7 August 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback. We’re very pleased to hear that you felt treated with respect during your visit. Making every customer feel valued, listened to and comfortable is at the heart of the service we provide. We really appreciate you taking the time to leave a review.
A most friendly and highly professional…
A most friendly and highly professional service. I particularly appreciate the genuine lack of pressure to BUY anything...! Thank you.
9 July 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your wonderful feedback. We’re delighted to hear that you found our service both friendly and highly professional. We particularly appreciate your comments about not feeling under pressure to buy anything. We believe our role is to provide honest advice and give you the time and information you need to make the right decision for you. Thank you for choosing Woodfalls and for taking the time to share your experience!
Friendly
Friendly, helpful staff. Thorough tests in the examination. Good follow up on.the delivery of the new lenses.
28 July 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your lovely feedback. We’re delighted to hear that you found our team friendly and helpful, and that you were pleased with the thoroughness of your eye examination. It’s also great to know that our follow-up and communication regarding your new lenses met your expectations. We really appreciate you taking the time to share your experience with us!
Lovely staff- very personable and I…
Lovely staff- very personable and I adore Ruth! Always welcoming, friendly and smiley. As a mum of a parent with SEN, they are very accommodating and patient. Prices are on the higher side but you pay for the service and the fact that you can go back in and get advice/ things fixed etc. you aren’t in a mass churn like you would feel with some chains. I trust their team and their eye checks and ultimately - that’s the reason you visit- to look after your eyesight
25 July 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for such a thoughtful and honest review. We’re delighted to hear that you find our team welcoming, friendly and accommodating, and we’re sure Ruth will be especially pleased with your kind words!
We’re also very pleased that you feel we take the time and patience needed to support you and your family. Providing personalised care, particularly for children with additional needs, is something we take very seriously.
We completely understand that our prices may be higher than some high-street chains, but we believe the time, expertise, personal service and ongoing support we provide are an important part of the value we offer. Knowing that you trust our team and, most importantly, trust us with your eye health means a great deal to us. Thank you for choosing Woodfalls!
Get the right glasses.
Woodfall's staff take time and patience to make sure that the customer gets the right lenses and frames. Don't feel rushed. Staff are helpful and friendly.
22 July 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your wonderful feedback. We’re delighted to hear that you appreciate the time and patience our team takes to make sure every customer finds the right lenses and frames. We never want anyone to feel rushed, and it’s fantastic to know that our helpful and friendly approach made a difference. Thank you for choosing Woodfalls!
Had a fantastic experience with R…
Had a fantastic experience with R Woodfall Opticians. The eye checkup was thorough, professional, and clear. The staff made the eyewear fitting seamless and helped me pick out the perfect pair with great advice. Excellent customer service all around!
27 July 2026
Reply from R Woodfall Opticians - Sydenham
Thank you so much for your fantastic 5-star review. We’re delighted to hear that you had such a positive experience with R Woodfall Opticians. It’s wonderful to know that you found your eye examination thorough, professional and clear, and that our team made choosing and fitting your new eyewear such an easy and enjoyable experience. We really appreciate your kind words about our customer service and look forward to welcoming you back!
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind feedback. We’re delighted to hear that you found our staff friendly and polite. Providing a warm and welcoming service is very important to us, and we really appreciate you taking the time to leave a review!
Efficient
Efficient, courteous and good humoured. My questions were answered and proactive advice given.
21 July 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your lovely feedback. We’re delighted to hear that you found our team efficient, courteous and good-humoured. It’s great to know that we were able to answer your questions and provide helpful, proactive advice. We really appreciate you taking the time to share your experience with us!
Professional experienced opticians
Woodfall opticians always provide friendly and professional optician services. I have used them for many years and highly recommend.
30 June 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your wonderful review and continued support over the years!
We're delighted to hear that you have always found our team friendly, professional, and experienced. Building long-standing relationships with our patients is something we truly value, and we're incredibly grateful for your trust and recommendation.
Thank you for choosing Woodfall Opticians — we look forward to continuing to provide you with excellent care for many years to come!
Reply from R Woodfall Opticians - Sydenham
Thank you for your lovely review!
We're so pleased to hear that you always find our team professional and friendly. We truly value the support of our local community and take great pride in providing a personal, welcoming service to our patients.
Thank you for choosing to shop local with us — we really appreciate your continued support and look forward to seeing you again soon!
Eye Test
Punctual, professional service. Good diagnosis of my eye problem and practical advice, which worked, on treating it.
17 July 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind review! We're delighted to hear that you found our service punctual and professional. It's great to know we were able to identify your eye problem and that the advice provided was effective. We really appreciate your feedback and look forward to looking after your eye care again in the future.
Reply from R Woodfall Opticians - Sydenham
Thank you so much for the 5 ⭐⭐⭐⭐⭐
Fantastic service at both the clinical…
Fantastic service at both the clinical and dispensing side of the business.
14 July 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your wonderful feedback! We're delighted to hear that you received fantastic service from both our clinical and dispensing teams. Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back again soon.
Always on time lovely welcoming people…
Always on time lovely welcoming people very thorough. Everything explained well
8 July 2026
Reply from R Woodfall Opticians - Sydenham
Thank you for your kind review! We're delighted to hear that you found our service punctual, welcoming, and thorough. It's great to know that everything was explained clearly and that you felt well looked after. We really appreciate your feedback and look forward to welcoming you again in the future.
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