These guys are so helpful and quick to respond to any messages I have. They send my medications on time every time! And if I need them earlier than normal, they will always try their best. Havin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... See more
Company replied
Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... See more
Company replied
Due to mobility issues I can no longer get to my local pharmacy so I switched to RX Live a few months ago. I absolutely cannot fault them. Communication is great and I always receive my medication q... See more
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Company details
Written by the company
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Contact info
3-4 chalice close, sm6 9ru, wallington, United Kingdom
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
4.0
Great
722 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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I want to give them more stars after…
I want to give them more stars after giving them chance after chance to get mine and my daughter's account, up, running and in place. No such luck. Week 3, late items, missing items, account disappeared at one stage. I genuinely CAN NOT recommend RX live for prescription dispensing. Customer service great. You will always get to speak to someone helpful but just get it right the first, second or at least the 3rd time!!
24 March 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you for your feedback — we’re really sorry to hear about your experience.
You’re absolutely right to expect things to be set up correctly and for your prescriptions to be handled smoothly, especially after giving us multiple chances. The issues you’ve described, particularly with duplicate profiles causing system errors, delays, and missing items, are not the standard we aim to provide.
We’re glad to hear our customer service team has been helpful, but we completely agree — it’s just as important that everything works properly behind the scenes.
We would really appreciate the opportunity to make this right. If you’re happy to, please get in touch with us directly so we can ensure both your and your daughter’s accounts are fully resolved and running as they should, and prevent any further issues.
Thank you again for your honesty — it helps us improve.
Kind regards,
RXLive Patient Support Team
Amazing service
Very helpful and convenient online pharmacy, fast responses and delivery , you can get consultations and advice through chat .
20 March 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you for your lovely feedback. We’re delighted to hear that you found our team responsive, respectful, and efficient. Ensuring our answers are clear and timely is something we truly value, so it’s great to know you’ve had a positive experience with us.
Kind regards,
RXLive Patient Support Team
In this company the staff is very…responsive, respectful,
In this company the staff is very responsive, respectful, efficient and kind. The answer to my queries are fast and explanatory. The staff seem to be present at all time.
21 March 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you for your lovely feedback. We’re delighted to hear that you found our team responsive, respectful, and efficient. Ensuring our answers are clear and timely is something we truly value, so it’s great to know you’ve had a positive experience with us.
Kind regards,
RXLive Patient Support Team
Excellent service
Excellent service. I get my prescriptions ordered and delivered to my address without lifting a finger! All I do is just relax and my medications just arrived promptly without fail! Even in an emergency when I run out for some reasons, I still get the order expedited.
21 March 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words — we really appreciate your feedback!
We’re delighted to hear that the service has been convenient and reliable for you, and that we’ve been able to support you even in urgent situations. Ensuring your medications arrive promptly and with as little hassle as possible is exactly what we aim for.
If you ever need anything, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
RXLive Patient Support Team
I always experience a fantastic service…
I always experience a fantastic service with RX Live. They manage to provide a personal service despite it being delivered prescriptions. They are easy to contact when I need and always deliver a fast and easy service. I have tried many prescription delivery services in the past and RX Live are easily the best.
18 March 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words! We’re really glad to hear that you’ve had such a positive experience with RX Live. Providing a personal, reliable, and efficient service is exactly what we aim for, so it means a lot to know we’re getting it right.
We truly appreciate your support and look forward to continuing to take care of your prescriptions!
Kind regards,
RXLive Patient Support Team
The RX team are what pharmacies aspire to be.
The RX team are completely “switched on” with magnificent customer care , and are almost an extended family member. If I ever have any extra assistance needs, this great team pull out all the stops, to make sure you are respected and dealt with promptly and concisely. A big thank you.
13 March 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your incredibly kind words — they truly mean a lot to the entire RX team. We’re passionate about providing the highest level of care, and it’s wonderful to hear that this comes across in your experience with us.
Being described as an extended family member is the greatest compliment we could receive. Please know that we’re always here for you, and we’ll continue to do everything we can to support you whenever you need us.
A big thank you from all of us at RX.
Kind regards,
RXLive Patient Support Team
AVOID AVOID AVOID
Appalling service. Got free through my work related free medical insurance. Have now been made redundant and no longer have access to the app. Ive also moved. They refuse to cancel the service and keep sending my prescription to the wrong address. Its like pulling teeth.
16 March 2026
Unprompted review
Reply from RXLive Pharmacy
Good afternoon,
We’re sorry to hear about your experience and the frustration this has caused.
After reviewing our records, we can see that a request to update the address was made on 4 March, and the delivery was successfully sent to the updated address on 6 March. Our records and delivery confirmation indicate that the order was delivered correctly.
If there has been any misunderstanding or if you believe something is still incorrect, please send us a direct message with your full name, date of birth, and current address, and we will be happy to review your account further and help resolve this. You have used our service for nearly 5 years never had a problem and this has been at no charge for you, we are sorry you was made redundant and wish you all the best for the future.
We value all of our patients and aim to provide a reliable service, so we appreciate the opportunity to look into this for you.
Kind regards,
RXLive Patient Support Team
Always a great service
Always a great service, and willing to go above and beyond to deliver
2 March 2026
Unprompted review
Reply from RXLive Pharmacy
Hi Matt,
Thank you so much for your kind words — it really means a lot to the whole team.
We always aim to go above and beyond, so it’s great to hear that reflected in your experience. Your feedback genuinely motivates us to keep delivering the best service possible.
If there’s ever anything you need, we’re always here to help.
Kind regards,
RXLive Patient Support Team
Astounding Service!
So glad i found this online pharmacy as i had problems with previous ones! I need my prescriptions delivered and once the dr actually gets round to signing it, the service is quick and usually only takes a few days!
Customer service is brilliant, five stars well deserved!
Thank you to all the team at RXLive! One very happy customer ☺️
26 February 2026
Unprompted review
Been with rx live for over 5 years now…
Been with rx live for over 5 years now never had any problems with them
25 February 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your loyalty and support over the past 5 years! We truly appreciate you being part of the RX Live family. It means a lot to us that you've had a positive experience.
Kind regards,
RXLive Patient Support Team
There so helpfull when I say urgent it…
There so helpfull when I say urgent it comes almost straight away and I've spoken to them on phone also.
21 February 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for taking the time to share your experience with us. Your kind words truly mean a lot to our entire team. We understand how important it is to receive support quickly, especially when something is urgent, so we always do our very best to respond as fast as possible.
We’re also really pleased to hear that you found our phone support helpful. Being available and easy to reach is something we take pride in, and it’s great to know that made a difference for you.
Thank you again for your trust and support — we’re always here whenever you need us.
Kind regards,
RXLive Patient Support Team
Could not recommend more highly!
I could not recommend this Pharmacy more if I tried! They are incredible for accessibility, communication and delivering.
I have a visual impairment so I find navigating the app a little challenging (I find using apps in general difficult cl– this is no issue for Rxlive you can order your prescriptions in various ways including over the telephone and via email. I've never had to wait very long in a queue and I've always managed to speak to someone extremely helpful when sending emails they always respond well within 24 hours and will do their utmost to help and resolve any potential issues. I feel that I'm always going to receive an honest response from a' real' person
I think it can be easy to forget that ordering prescriptions, especially repeat and controlled drugs Can be really stressful at times and the people ordering them are often pretty unwell. Sometimes I feel that the importance of the medication can be overlooked. I feel that Rxlive Fully appreciate the situation
This Pharmacy truly makes an unpleasant task as stressfree as possible
.
Brilliant, brilliant, brilliant!
20 February 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for taking the time to leave such a thoughtful and heartfelt review.
We’re truly grateful for your kind words about our accessibility, communication, and delivery service. It means a great deal to us that you feel supported — especially when navigating prescriptions can already be stressful. We completely understand how important it is to feel heard, reassured, and treated as a person, not just an order, and we’re so pleased that this has been your experience with us.
Your feedback about accessibility is especially appreciated. We’re committed to making our service as easy and inclusive as possible, whether that’s via telephone, email, or the app, and it’s wonderful to know those options have made a difference for you.
Thank you again for your trust in RXLive. Supporting you with your medication in a way that feels safe, honest, and stress-free is exactly what we aim for every day.
Brilliant patients make our job even more rewarding 😊
Kind regards,
RXLive Patient Support Team
Excellent on line pharmacy
Excellent on line pharmacy.
E mail or ring them and they are always there to help with any queries you may have.
Customer services are always well mannered and polite.
Only one negative , they are not around at weekends 😒.
20 February 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words and for taking the time to leave us such a lovely review. We’re really pleased to hear you’ve found our team helpful and polite.
Just to clarify, we are open on Saturdays, so please feel free to contact us over the weekend if you need anything. We’re always happy to help with any queries.
Thanks again for your support!
Kind regards,
RXLive Patient Support Team
My personal experience is very…
My personal experience is very positive. Very quick in responding to queries which is a godsend to my anxiety! Very helpful and reassuring on any changes to my circumstances. Re prescription always timely received.
20 February 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for sharing this. I’m really glad to hear you’ve had such a positive experience, and that the quick responses have helped ease your anxiety. It means a lot to know you’ve felt supported and reassured through any changes, and we’re pleased everything has been timely with your prescriptions. We truly appreciate your kind feedback.
Kind regards,
RXLive Patient Support Team
Quick, easy and responsive
Always quick to respond and follow up on any queries with the doctor
19 February 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you very much for your kind feedback.
We’re pleased to hear that you have found our service quick, easy, and responsive. Our team always aims to provide timely support and to follow up promptly with GP surgeries when needed.
If you have any further questions or require assistance in the future, please don’t hesitate to contact us.
Kind regards,
RXLive Patient Support Team
Rx live are excellent…
I've used rxlive for many years,and also recommended them to family&friends. I've always trusted them with my repeat medications,also 1 off prescriptions.They always keep me updated on deliveries when in transit,which is noted on the rxlive app.Also its easy to message them on the app.the service is free,excellent company.
19 February 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words and continued trust in RXLive. It truly means a lot to us that you’ve chosen us for your repeat and one-off prescriptions over the years, and that you’ve recommended us to your family and friends. We’re especially pleased to hear that you find the app updates and messaging service helpful — keeping our patients informed and making things as easy as possible is always our priority. We really appreciate your support.
If you'd like a slightly shorter version:
Thank you for your wonderful feedback and for trusting RXLive over the years. We’re delighted that you find our app updates and messaging service helpful, and we truly appreciate you recommending us to family and friends. Your support means a great deal to our team.
Kind regards,
RXLive Patient Support Team
Terrible "service"
Terrible "service" in 3 months they were unable or unwilling to accept my "new" address of 8 years, repeatedly asking if I knew where I lived? This caused monthly delays on receiving the medication whilst they argued with the GP surgery. They also repeatedly told me my GP is not registered....complete waffle and twice changed my supplier on line back to themselves, after my pharmacist had changed supplier for me.
Had I been "deregistered" I would not still be receiving ongoing treatment or medication.
If you value your physical and mental health, do NOT use this outfit.
19 February 2026
Unprompted review
Reply from RXLive Pharmacy
We are sorry to hear about your recent experience and understand how frustrating delays in receiving medication can be.
Following repeated attempts over the past three months to obtain your prescriptions, we were informed that the GP surgery had de-registered you. As a result, the surgery was unable to issue prescriptions on your behalf, which unfortunately prevented us from dispensing your medication during that time. It is a legal requirement for us to get a prescription to deliver, also you spoke to one of our advisors yesterday and the langauge you used is unacceptable, you confirmed your address which was under the postcode but the problem is your GP has removed you as you refused a GP review with them after numerous attempts.
We understand there were address discrepancies raised, and we made several attempts to clarify these details with the GP surgery. However, without an active registration at the practice, prescriptions could not be processed.
Regarding the online pharmacy nomination, changes can sometimes occur automatically through the NHS system when requests are submitted via different platforms, we have complete records and several cancellations emails we have asked you to re register with your GP. We apologise for any confusion this may have caused and are happy to clarify how nominations work if that would be helpful.
We strongly recommend contacting your GP surgery as soon as possible to confirm your registration status and ensure your details are fully updated. Once your registration is active, we will be able to process prescriptions without further issue. We have also emailed your GP and have asked for clarifcation.
If you would like us to assist in coordinating this or if there is anything further we can do to support you, please let us know.
Kind regards,
RXLive Patient Support
Take AGES to dispatch medication
I have been using rx live for a while now for both myself and my partner and the amount of time they take to dispatch medication is a joke. Sometimes it can take approx 2 weeks for the prescription to be sent to them and them to dispatch my medication.
I am on anti depressants and the past 2 prescriptions have been late so I have actually run out which can be dangerous.
I messaged them on Friday to say I had run out and was told it would be dispatched asap. It’s now Tuesday and they’ve still not been dispatched!
I think it’s time to look for a new pharmacy!
13 February 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you for taking the time to share this with us, and I’m really sorry for the delay and the stress this has caused you. We understand how important it is to receive medications like antidepressants on time, and we completely appreciate how dangerous it can be to run out.
The head pharmacist has been made aware of your concerns and will be giving you a call directly to discuss this and ensure your prescription is prioritised moving forward.
Just to inform you your medication in full was sent to us on 14th Friday (missing item) we have delivered this today.
We sincerely apologise again for the inconvenience, and thank you for your patience while we resolve this.
Kind regards,
RXLive Patient Support Team
Cannot praise this company enough
Cannot praise this company enough. They are so efficient, replying immediately to queries and going the extra mile to sort out medication issues. After years of struggling with my local GP for repeat medication I have a solution that works.
16 February 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience. Our team works hard to respond quickly and go the extra mile to help resolve any medication issues, so it means a lot to hear that we’ve made things easier for you. We’re really glad we could provide a solution that works, and we’re always here if you need anything in the future.
Kind regards,
RXLive Patient Support Team
Won't be using again
I have used this company twice now, and on both occasions I had to chase my order.
This time, I contacted them to ask why the delivery date was a week away and was told, “We only received your order today; we will dispatch it tomorrow.” Five days later, nothing had arrived. I emailed again to ask where my order was and was told, “Thank you, we will get it sent now.”
I then queried why it had not been dispatched the next day as previously advised, but I received no response.
I would rather collect my prescription from the pharmacy myself. I only used this service because it was offered as an employee benefit at my workplace.
To add since this review was uploaded I have now received a payment charge for guaranteed next day delivery which I certainly did not get
I response to your latest reply, I don’t appreciate the level of detail shared here, particularly as this information had already been sent to me privately by email.
This issue occurred around four months ago, and at no point was sent a payment link or that there was any issue with my account. I have since checked my emails and can confirm I never received a payment link until last week. I am not able to make payment without a link, but I was never made aware there was a problem.
Rather than contacting me to explain this at the time, I was left to repeatedly chase my orders. I also had to provide a screenshot of my bank account to prove payment because your system did not show it correctly.
Posting this level of detail publicly feels inappropriate and attempts to shift responsibility for delays that I was never informed about. My original review reflects my experience of having to repeatedly chase orders due to poor communication, which remains unchanged.
21 January 2026
Unprompted review
Reply from RXLive Pharmacy
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
We sincerely apologise for the delays and the lack of clear communication regarding your order. This is not the level of service we aim to provide, and we understand how frustrating it must have been to repeatedly chase your prescription delivery.
I apologise for any confusion, and I’d like to clarify the situation regarding your recent orders.
The delay with the first order occurred because the account profile had not yet been confirmed as paid. However, in order to ensure you received your medication without disruption, we dispatched the prescription before payment was completed. For 4 months you haven’t paid us the 9.90 NHS charge.
When the second payment link was settled on the 24/1/26 four months after the first prescription delivery, it covered the cost of the previous prescription. Following your enquiry, we again arranged for the order to be sent out despite payment not being finalised at that time.
Unfortunately, this is why the medication was not dispatched under our usual same-day service, as same-day dispatch is only available once payment and account setup are fully confirmed. We are currently still owed 9.90. If you are having trouble paying this amount please contact support@rxlive.co.uk and our team will be happy to arrange a payment link or a payment plan to pay.
To prevent any further delays, we can either make the necessary amendments on your account to take payment correctly, or we kindly ask that you complete the setup on your account.
Once this is in place, future prescriptions will be dispatched on the same day as approval when prompted.
Our team has gone out of its way to ensure you received your medication, even during periods when payment had not been made — something most services would not provide.
Leaving a one-star review after receiving prescriptions for four months without payment or penalty does not fairly reflect the level of support and care we have provided.
Thank you again for bringing this to our attention, and we are truly sorry for the inconvenience caused.
Kind regards,
Patient Support Team
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