These guys are so helpful and quick to respond to any messages I have. They send my medications on time every time! And if I need them earlier than normal, they will always try their best. Havin... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've been getting my repeat prescriptions delivered for years from these guys and never had any issues (caused by them). On the odd occasion my GP has sent my prescription to the wrong place but every... See more
Company replied
Brilliant service, I can’t stress you how grateful and excellent service these guys provide. Excellent communication and reassurance. If you are unsure of anything they advise accordingly. Best of all... See more
Company replied
Due to mobility issues I can no longer get to my local pharmacy so I switched to RX Live a few months ago. I absolutely cannot fault them. Communication is great and I always receive my medication q... See more
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Company details
Written by the company
RXLive is a NHS regulated & General Pharmaceutical Council registered pharmacy. RXLive free telephone, online and app service helps you stay in control of your prescriptions. Order your NHS prescription's over the phone, online, on our app available on the google & apple store or join our RXLive care plus automatic reminder service for free, for you or your family members. We arrange & manage your NHS prescription electronically with your GP surgery and have your prescription medicine delivered to your door for free with no hassle. Our customer service we believe is second to none, we always will call you when you first sign up with us to understand your prescription needs so you never run out of your medicine and run a prompt delivery service using guaranteed royal mail tracked 24 & 48 will full audit trails. We provide a same day delivery service, using our own delivery drivers around Croydon & Sutton boroughs and more areas!. We would love to help you! Sign up now at www.tinyurl.com/RXLiveSignup or have a look at our website at www.rxlive.co.uk
Contact info
3-4 chalice close, sm6 9ru, wallington, United Kingdom
- 08002800808
- support@rxlive.co.uk
- rxlive.co.uk
4.0
Great
722 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Reply from RXLive Pharmacy
Thank you so much for your kind words Mr Lyon as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!
It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Have a lovely day!
Kind regards, RXLive Customer Support team
RXLIVE are fantastic have great communication and get medications delivered quickly and have been 100% reliable.
I changed over to RXLIVE 13 months ago, after having constant problems with my local chemist. I have found RXLIVE to be absolutely fantastic, I’ve had 1 issue with them in the whole time and they resolved that as quickly as they could. I struggled to open one particular manufacturer of my medication, so I asked them to change it in future, they asked which manufacturers were okay for me, and ever since they’ve sent me the ones I can open easily. The staff always reply quickly to my messages, and 99% of the time my medications are with me within 48hours. There have been times where my Dr has issued my prescription and I’ve messaged RXLIVE the same day, as I’d completely run out of a certain item and they got it to me for the next day. I cannot fault the service at all, and will happily continue to use them, 🌟🌟🌟🌟🌟.
1 June 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words and for sharing your experience over the past 13 months! We're incredibly proud to hear that you've found our service reliable, responsive, and tailored to your needs.
At RxLive, our ethos is all about putting patients first — delivering not just medication, but genuine peace of mind. Whether it's ensuring fast delivery, adapting to your preferences, or responding quickly to your concerns, our mission is to make managing your health easier and more personal.
Your feedback reinforces why we do what we do. We're so pleased to have made a positive difference for you and look forward to continuing to support your care.
Thank you again for being part of the RxLive family!
Kind regards,
RxLive Patient Service Team
I asked about a medication I have been…
I asked about a medication I have been put on which isn't a particularly well known one and they said they didn't stock it and that they had never actually had a prescription for it before but would stock it on my behalf as soon as I requested my prescription it was dealt with quickly and I received it! I had previously had to go without due to my GP not listening properly so I am extremely grateful and will recommend this service 100% ! Massive thank you and well done to the whole team!!
11 May 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind and thoughtful review. We’re truly grateful you took the time to share your experience.
At RxLive, our ethos is rooted in personalised, patient-first care — and your story perfectly reflects what we strive for every day. While your medication may not have been one we stocked previously, our team is committed to making sure no one goes without the treatment they need. We’re so pleased we could act quickly to ensure you received it without further delay.
It means a great deal to know we could step in when you felt unheard elsewhere. Empowering patients and ensuring accessibility to essential medications are at the heart of what we do, and we’re proud to have earned your trust.
Thank you again for your recommendation and your kind words to the team — they’ll be thrilled to hear them!
Kind regards,
RxLive Patient Service Team
keep having "issues" with orders and it…
keep having "issues" with orders and it is wearing thin. I can see 4 payments taken from my bank account, only one of which I believe can relate to an actual order; the other 3 have left me nearly £60.00 so I am now chasing for a refund.
19 May 2025
Unprompted review
Reply from RXLive Pharmacy
Good afternoon,
We're really sorry to hear about the trouble you've experienced with your recent orders and payments — we completely understand how frustrating this must be.
This certainly isn't the experience we want for our customers, and we’d like to get this resolved for you as quickly as possible. Please reach out to our customer support team directly with your order details so we can investigate the duplicate charges and arrange any necessary refunds.
Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused.
Kind regards,
RXLive Customer Support
Dylan was really helpful with an issue…
Dylan was really helpful with an issue I had with my delivery. It managed to get resolved super quickly and they reached out to me to explain everything. Thanks again!
14 May 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words Miss Vick as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!
It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Have a lovely day!
Kind regards, RXLive Customer Support team
FORGOT TO TAKE MEDICATION WITH ME...
I forgot to bring some medication with me on holiday in the U.K.
RXLIVE were very quick to respond and received meds the next day.
Very impressed with this pharmacy as you have a designated contact who responds very quickly to get things resolved would definitely recommend.
23 April 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words Mrs Whitehead as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!
It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Have a lovely day!
Kind regards, RXLive Customer Support team
Unavailable as an app if your using…
Unavailable as an app if your using latest Android. Why have an app that is out of date?
18 April 2025
Unprompted review
Reply from RXLive Pharmacy
Thanks for the feedback. You're absolutely right—an app that isn't regularly updated quickly becomes unusable, especially with newer Android versions. We're currently reviewing our update plans, and comments like yours help us prioritize. Sorry for the inconvenience, and we appreciate your patience. The Android app is due to launch in 2 weeks.
Kind regards,
RXLive Patient Support Team
Excellent service very friendly staff…
Excellent service very friendly staff always message me back straight away always get my medication on time.
16 April 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words Mr Darcy as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!
It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Have a lovely day!
Kind regards, RXLive Customer Support team
WRONG MEDICATION SENT UNDER CORRECT LABEL COULD HAVE KILLED ME
**EDIT IM NOW BEING THREATENED WITH LEGAL ACTION!. In response to rxlive I have removed the comment about his grandparents with respect. I had no idea they had passed away I just quoted a passage from his bio which is readily available on the internet. I have provided evidence to rxlive and the pharmacy regulations council as everyone was copied in the email. I have also supplied the evidence to trust pilot as you flagged this review to be taken down, truspilot reviewed the evidence and have reinstated my review. The distress this is causing myself is insurmountable**
I have my repeat prescription with this company. They sent me the wrong medication under the correct medication and dosage label. I already take a similar medication, delivered by them, and had I not realised the mistake I could have died!!
On complaining it got passed to the pharmacy superintendent who runs this company. He immediately sent an urgent email and next day delivery
courier to get the medication back.. no apology.. no regret for the consequences of SENDING THE WRONG MEDICATION LABELLED WITH MY CORRECT MEDICATION AND DOSE.
I'm disappointed with the main pharmacist and owner of this company continually ringing and sending an email to me to get the medication back with no acknowledgement of what they have done! Both has led to a case with the pharmacy regulations council. I BEG YOU NOT TO USE THIS COMPANY.. NOT FOR ME BUT FOR ANY VULNERABLE PERSON OUT THERE THAT THIS MAY HAPPEN TO . IM HONESTLY SCARED!.
Now on top of that . I obviously from this cancelled my repeat prescription which was acknowledged and it was cancelled. yet my order came through. Again I've told them to cancel my repeat prescription and yet again the order came through again.
15 April 2025
Unprompted review
Reply from RXLive Pharmacy
Firstly, we want to sincerely thank you for taking the time to share your experience. We understand how distressing this situation must have been for you, and we want to extend our deepest apologies for the error that occurred and the impact it has had on your wellbeing.
While errors in healthcare are rare, they can occur, and when they do, we take them very seriously. Our responsibility is to investigate any incidents thoroughly, perform a root cause analysis, and implement measures to prevent similar issues in the future.
We would like to clarify that the Superintendent Pharmacist did not personally dispense or check your medication. We operate with a dedicated team of qualified healthcare professionals who manage the dispensing and checking processes. The Superintendent's role is to oversee and ensure that all procedures are in line with regulatory standards, not to handle individual prescriptions.
The email you received was sent in accordance with current regulations. You contacted us stating you received the incorrect medication; however, no supporting documentation was provided to verify this claim.
We kindly ask that you remove any defamatory or inaccurate statements from your review, particularly those suggesting the Superintendent was directly involved in the dispensing of your medication. With over 50,000 patients under our care, it is not possible for any single individual to manage all aspects of patient care.
Patient safety is and always has been our top priority. We take all reports of medication errors with the utmost seriousness, and your case was escalated immediately to our Superintendent Pharmacist, as per our internal protocols. The retrieval of the medication was initiated to ensure your safety and to allow for a full investigation to be carried out. However, we fully acknowledge that this should have been accompanied by clear communication, compassion, and a formal apology, which you deserved but did not receive at the time. For that, we are truly sorry.
We understand your concerns regarding the repeat prescriptions and the issues that followed. Your feedback has highlighted critical areas where we must improve, particularly in communication and system processes. We are reviewing all related procedures to ensure this does not happen again — to you or to any of our patients.
While we are limited in what we can discuss publicly due to ongoing regulatory proceedings and data protection laws, please be assured that your concerns are being taken seriously and that we are cooperating fully with all regulatory bodies involved.
Your voice matters — not only in helping us take accountability but in helping us make the necessary changes. If you are willing, we would welcome the opportunity to speak with you directly to offer a formal apology and to better understand how we can support you going forward.
Thank you again for raising this, and we deeply regret the distress this has caused.We understand your concerns and appreciate the opportunity to address them. Patient safety and quality care remain our top priorities. In order to cancel your prescriptions you just need to change this with your GP we cannot run this task for you.
Update: Our content team has been instructed by the superintendent to remove references to his grandparents. Sadly, they passed away some time ago. Out of respect, we kindly ask that this line be removed. It is deeply inappropriate and inconsiderate to include such references, especially given the circumstances. We would expect greater sensitivity and thoughtfulness. This kind of oversight is disappointing and unacceptable.
Kind regards,
RXLive Patient Support Team
10/10 highly recommended service
For the last couple of days I had been passed off trying to get my medication from other online pharmacy’s and local chemists- last night I spoke to an online Aviva doctor and joined their online pharmacy service: Today, I’m told my medication will be with me tomorrow 1st class tracked post !! I was in disbelief after all the upset and frustration of the past 5days I asked them to double check - the dispensary manager spoke with me he was very understanding he welcomed me to the online service and reassured me that there were no problems in getting my medication now or in the future, He would also keep an eye on stock knowing I was on batch prescriptions from my Doctor
I am very grateful, the way he handled the situation and reassured me
10/10 Highly recommended and I will be spreading the word
2 April 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words Mrs Newman as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!
We’re thrilled to hear that your experience with Aviva’s online pharmacy service was smooth and reassuring. It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.
We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.
Have a lovely day!
Kind regards, RXLive Customer Support team
Avoid this pharmacy!
Avoid this pharmacy!
I have repeatedly experienced delays with my prescriptions from this online pharmacy. Despite multiple requests—both personally and through my doctor—to be removed from their service and have my local pharmacy set as my nominated provider, they continue to interfere.
Without my knowledge or consent, someone from this company contacted my local pharmacy and falsely claimed that I had requested to use their services. They then instructed my local pharmacy to release my ready-to-collect prescription so it could be posted to me instead.
As a result, when I arrived at my local pharmacy, I was told they had already released my prescription based on this misleading request. Now, I have been without my essential medication for four days.
This level of service is completely unacceptable, and I would strongly advise others to avoid using this pharmacy.
2 April 2025
Unprompted review
Reply from RXLive Pharmacy
We sincerely apologize for the experience you’ve had and understand the frustration this has caused. Your concerns are very important to us, and we deeply regret any misunderstanding or inconvenience that may have occurred.
To clarify, we will only be able to pursue this matter further if we receive a repeat order from you. Should you decide to use our services again in the future, please don’t hesitate to reach out to us, and we will address any issues promptly and ensure your concerns are resolved.
Additionally, could you kindly provide us with the details of your account so we can verify whether there are any pending prescriptions that are awaiting approval from your GP? If we have not been notified to cancel the service, we are unable to do so, as part of our process includes following up on prescriptions awaiting GP authorization—this should have been communicated to you via email.
Thank you for bringing this to our attention. We truly hope you are able to access your medication soon.
Kind regards,
RXLive Customer Support Team
It is brilliant NOT having to remember…
It is brilliant NOT having to remember every month to get my order into the pharmacy and then have to drive to get it. Such a relief.
So far this company have delivered on the dot and reassured me by email that all is as it should be. Lovely.
31 March 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words Mrs Powell as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Inefficient company
Inefficient company
The amount of times I have had to chase up medication isn’t funny anymore, I was told one time it would be delivered the following day, when it wasn’t I rang yet again to be told it was out of stock country wide!
I have now also a fridge item that wasn’t labelled on front of box and has been sitting outside for 6 hours but the medication delivered the day before was labelled fridge item although it wasn’t…
Medication takes up to 14+ days to receive and that’s with constant phoning.. I’ve changed pharmacy as too much hassle every time & no communication from them
26 March 2025
Unprompted review
Reply from RXLive Pharmacy
Good afternoon,
We’re sorry to hear about your experience. While we understand how frustrating delays can be, medication does not typically take 14+ days to arrive, we do deliver next day if we have the stock and that is done for free. If you experienced this, it may have been due to a temporary stock issue, which unfortunately can sometimes occur. Regarding the labeling concern, we sincerely apologize for any confusion and will ensure our processes are reviewed to prevent such errors. We appreciate your feedback and regret that we didn’t meet your expectations. If you’d like to discuss this further, please reach out to our team.
We have asked for your details as we cannot find you on the system as your profile is not set to your name.
Kind regards,
RXLive Patient Support Team
Respectful, caring and efficient
I have always found the service to be responsive and any issues resolved quickly and personally. I wouldn’t hesitate to recommend this service. It has been an incredible assistance for me over the last few years.
26 March 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words Leanne as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
problems with 5 out of 6 orders
approximately 6 orders, problems with all except 1
1. duplicate charge. only refunded after multiple requests
2. delivery took over 1 week despite their advertised "Royal Mail’s next day service". tracking showed NOT delayed by Royal Mail
3. ok
4. item showed delivered but not, then told that was the "scanned" date, *then* told out of stock - complained, advised should have been told, will advise in future if this happens again
5. item out of stock , not informed - complained, told I should have chased to ask
6. charged AFTER exemption certificate provided, only refunded on request
25 February 2025
Unprompted review
Reply from RXLive Pharmacy
Good afternoon,
We sincerely apologize for the issues you’ve experienced with your orders. This is certainly not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention.
We regret the duplicate charge and the delay in processing your refund—it should not have required multiple requests. Regarding delivery delays, we understand how frustrating it is when expectations aren’t met, and we are reviewing our shipping process to prevent such occurrences. Additionally, stock communication should be clear and proactive, and we acknowledge that in your case, it fell short. Your feedback has been shared with our team to improve how we handle stock availability and notifications in the future.
We truly appreciate your patience and would love the opportunity to make this right. Please reach out to our customer support team, and we will do our best to assist you further.
Please can you email support@rxlive.co.uk and one of our team will get this sorted.
Kind regards,
RXLive Patient Support Team
Really happy with the service
I must say I wasn’t expecting this service to be any good but I’ve had my medication delivered on time for the past month or more, it’s always on time and I even have some left over which normally id have to wait so long for my next prescription but this service/company has been great. I’ve tried a couple different online pharmacies and RXLive are by far the best. Highly recommend
26 March 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words Mrs Khan as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Haven't been with this medication…
Haven't been with this medication delivery for very long, probably had 3 orders delivery in perfect carton packaging...Al done automatically for me...I was fed up being late putting my prescription in on time for my next month's intake...making me go 4-5 days with out my meds util GP signed it of for chemist to complete
Not just that, I am the one responsible for handing in my son and husbands prescription, which ment if I was 4-5 days behind on medication ,so we're they...
So I now have us all together on automatic repeat medication (family members)..
And as we are all entitled to non chargeable prescription/NHS, ther is no charge for dispensing OR delivery...fantastic RXLIVE PHARMACY :- I give you and your team ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Well done....😉
22 March 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words Mrs Mckerral as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Home delivery for your medication
I now have my medication delivered by RX live and Thomas is very helpful and gets back to you if you have any problems And will sort things out if possible I would recommend this company if you are unable to go out and get your medication One less thing to worry about
13 March 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words Mrs Manchester as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
“Absolutely impressed with the dossette…
“Absolutely impressed with the dossette services provided by this pharmacy!
The dossette trays are meticulously organized and clearly labeled, making it so much easier to manage my daily medications. The staff took the time to explain the process and ensured that everything was tailored to my schedule. This service has truly reduced my stress and improved my medication adherence. I highly recommend it to anyone looking for a reliable and convenient solution for their medication management.”
10 March 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words Mr Anwar as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
Great service
Fantastic repeat prescription service. Very professional and done in timely manner.
11 March 2025
Unprompted review
Reply from RXLive Pharmacy
Thank you so much for your kind words Magda as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team
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