Rxsafetycanada Reviews 

41
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were somewhat happy with their experience overall. Many customers really appreciate the prompt, highly helpful customer support and the straightforward process when resolving sizing or order issues. Consumers also find the large selection of safety glasses great and are extremely satisfied with the final products they successfully received. Though some reviewers experienced frustrating delays with shipping and struggled with order tracking capabilities on the official website. Others noted severe difficulties in reaching customer service when needed or reported receiving completely incorrect prescription items. A few people additionally mentioned that communication could be significantly improved during the entire purchasing journey.

What people talk about most

Product

Customers had ambiguous experiences with product, often praising the excellent quality, reasonable prices,... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers face significant delays,... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a strong division in consumer... See more

Response time

Customers consistently note ambiguous experiences with response time, where many reviewers praise quick... See more

Service

Clients share ambiguous opinions on service, with some consumers reporting fast and efficient support or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Ordered prescription glasses during Black Friday. No invoice, email, and tracking number was given. Only found out this company is just a Chinese drop shipper after the package arrived. The prescripti... See more

Company replied

Rated 1 out of 5 stars

Very poor quality. As an office worker, I only use my safety glasses fractionally and they totally fell apart 7 months after purchasing only to find out that they have a very poor warranty which... See more

Company replied

Rated 1 out of 5 stars

Ordered my safety glasses 26 Aug 2026, status shows shipped, but hasn’t arrived yet. Called - no-one respond Emailed with the invoice - no reply. Order No. RC051947452 Not very happy with the... See more

Rated 1 out of 5 stars

This is in fact a scam. I have tried contacting them about my order and have received no response (order was placed two weeks ago). I have tried to track my order using their website but the pass... See more

Company replied



Contact info

2.7

Poor

TrustScore 2.5 out of 5

41 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 month

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2.7

All reviews

(41)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service! Very proactive and helpful, made it so easy.

11 January 2026
Unprompted review
Rxsafetycanada logo

Reply from Rxsafetycanada

Thank you for the great review! We're so glad you had a smooth and easy experience. It was our pleasure to assist you!

Rated 5 out of 5 stars

Great Customer Support

The initial ordering process was very straightforward, however the glasses I ordered ended up being much too large for my face. Customer support has been very responsive to try to resolve the issue including suggesting different frames that are smaller.

22 January 2026
Unprompted review
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Reply from Rxsafetycanada

Thank you for your feedback! We’re glad the ordering process was smooth and that our team could assist in finding better-fitting frame options. We appreciate the opportunity to help and thank you for choosing us!

Rated 5 out of 5 stars

Good quality and value for the money.

Good quality and value for the money.
Had an issue with frame sizing, customer service was great with prompt and helpful responses/solutions. Would definitely use again in the future.

24 January 2026
Unprompted review
Rxsafetycanada logo

Reply from Rxsafetycanada

Thank you for your feedback! We’re glad you’re happy with the quality and that our team could quickly help with the sizing issue. We appreciate your support!

Rated 5 out of 5 stars

Great customer service

Great customer service. I had an issue with what was sent and they very quickly sorted out the problem. They are so fast to make sure the customer is satisfied.

16 January 2026
Unprompted review
Rxsafetycanada logo

Reply from Rxsafetycanada

Thank you for your kind words! We’re glad our team could quickly resolve the issue and ensure you were satisfied. We truly appreciate your support!

Rated 5 out of 5 stars

Fantastic customer support

Fantastic customer support. Always willing to go the extra mile. I will be using them for all future purchases.

13 January 2026
Unprompted review
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Reply from Rxsafetycanada

Thank you for your wonderful feedback! We’re thrilled to hear you’re happy with our support and look forward to serving you again.

Rated 1 out of 5 stars

Stay Away.

Ordered prescription glasses during Black Friday. No invoice, email, and tracking number was given. Only found out this company is just a Chinese drop shipper after the package arrived. The prescription was completely wrong and unusable. I tried contacting their customer service email but never received any reply. Now I am stuck with a pair of unusable glasses and down $170.

28 November 2025
Unprompted review
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Reply from Rxsafetycanada

Order#RC051945960 placed order on November 27, 2025 completed and delivered. We sincerely apologize for the inconvenience. We are willing to remake a new pair of glasses at no cost to ensure you get the correct prescription. Please send us your prescription and any relevant details so we can get started right away. Please share copy of RX thru text 615 669 3998


We’re very sorry to hear about your experience. This is not the service we aim to provide. Please contact us directly at1855 598 2020 so we can review your order and work on a resolution, whether that’s a replacement or refund. Your satisfaction is important to us.

Rated 1 out of 5 stars

Very poor quality

Very poor quality. As an office worker, I only use my safety glasses fractionally and they totally fell apart 7 months after purchasing only to find out that they have a very poor warranty which does not cover anything. After going back and forth with the company this was their response. Never using them again.
Hi, upon reviewing your order RCxxxxxxx , we noticed it’s beyond our 30-day replacement window, so it’s no longer eligible for a free replacement.
However, we’d love to offer you two options:
- We can remake a new pair for half the total cost, or
- If you're willing to post a 5-star review for us on Google and Trustpilot, we’ll gladly send you a free replacement, covering all costs including shipping.
Please let us know which option works best for you.

6 November 2025
Unprompted review
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Reply from Rxsafetycanada

We’re sorry your glasses didn’t meet expectations. We tried calling to help and offered options, including a discounted remake or full replacement. We appreciate your feedback and will continue improving our products and service.

Rated 1 out of 5 stars

Likely a scam

Bought glasses on Sunday and saw other reviews indicating that this website is a scam. Tried to call--sent to voicemail. Emails bounce. I got in contact with them via the live chat and was told to wait 24-48 hours to see if they could cancel the order. Was told the same thing the next day. 4 days later, I'm told they're still trying to cancel but to wait 2 weeks. Going to have to refund through my bank...

Update: Haven't received my refund nearly a month later.

28 December 2025
Unprompted review
Rxsafetycanada logo

Reply from Rxsafetycanada

We’re very sorry for the frustration. Please contact us at 1855 598 2020 so we can prioritize your cancellation or refund. We appreciate your patience.

Rated 5 out of 5 stars

Exceptional Customer Service

Once I reached out, they responded the same day. Even though I was the one that made the mistake with the order, they came up with a cost effective and created solution to help with without having to start over from the beginning, including saving me money. Greatly appreciated! I will be ordering more glasses from them, for sure!

1 January 2026
Unprompted review
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Reply from Rxsafetycanada

Thank you for your kind words! We’re glad we could help quickly and provide a cost-effective solution. We look forward to serving you again!

Rated 5 out of 5 stars

Excellent customer service

Customer service provided me with a quick and efficient service in replacing my g’asses

30 December 2025
Unprompted review
Rxsafetycanada logo

Reply from Rxsafetycanada

Thank you for your feedback! We’re glad our team could quickly and efficiently help with your replacement.

Rated 5 out of 5 stars

The customer service is top notch and…

The customer service is top notch and the glasses are snazzy
Real work glasses

29 December 2025
Unprompted review
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Reply from Rxsafetycanada

Thank you for your review! We’re glad you’re happy with both our glasses and our customer service.

Rated 5 out of 5 stars

Excellent customer service and product

This company is absolutely wonderful. The quality of the product is excellent and the price is very reasonable. The customer service is exceptional, and I would highly recommend them.

18 December 2025
Unprompted review
Rxsafetycanada logo

Reply from Rxsafetycanada

Thank you for your wonderful feedback! We’re thrilled you’re happy with our products, pricing, and service, and we truly appreciate your recommendation.

Rated 1 out of 5 stars

RX Safety Canada site…

RX Safety Canada site (rxsafetycanada.com)
email to service mailbox fails. You cannot create an account or trace your order. Looks like a scam! Ordered a pair of glasses but cannot track through this site. I have no clue if I will eventually get the glasses or not.

14 December 2025
Unprompted review
Rxsafetycanada logo

Reply from Rxsafetycanada

We’re very sorry for the confusion and frustration. This is not the experience we want for our customers. Please contact us directly at 1855 598 2020 so we can help you track your order and ensure you receive your glasses.

Rated 1 out of 5 stars

RX Safety Canada site (rxsafetycanada.com)

email to service mailbox fails. You cannot create an account or trace your order. Looks like a scam! Ordered a pair of glasses but cannot track through this site. I have no clue if I will eventually get the glasses or not. I will keep you posted on what happens in the coming days.

27 November 2025
Unprompted review
Rxsafetycanada logo

Reply from Rxsafetycanada

We’re very sorry for the frustration you’ve experienced. Please contact us directly at 1855 598 2020 so we can help track your order and ensure you receive your glasses. We appreciate your patience and feedback.

Rated 5 out of 5 stars

Excellent customer service

Quick response, very helpful and professional customer service. Issue resolved in timely matter. Very happy with purchase, will buy again.

27 November 2025
Unprompted review
Rxsafetycanada logo

Reply from Rxsafetycanada

Thank you for your feedback! We’re glad our team could help quickly and that you’re happy with your purchase. We look forward to serving you again!

Rated 1 out of 5 stars

Long waiting time and no service feed back

Ordered a pair of prescription safety glass on 10 august still not received them yet we are 16 september.
Way too long.send them 2 emails for a update no answer.

10 August 2025
Unprompted review
Rxsafetycanada logo

Reply from Rxsafetycanada

We’re sorry to hear about your experience. Please note that your order was processed and shipped promptly; unfortunately, the shipment was delayed by the carrier. We immediately offered a 10% refund to show our apology and the order was delivered a few days later.

We strive to provide excellent service, and it’s disappointing to see a 1-star rating despite our efforts to resolve the situation. We appreciate your feedback and hope to serve you better in the future.

Rated 5 out of 5 stars

I’ve ordered twice from RX Safety…

I’ve ordered twice from RX Safety Canada and both times the quality was top-notch. Clear vision, great fit, and very durable. I trust them for all my work eyewear needs.

10 July 2025
Unprompted review
Rxsafetycanada logo

Reply from Rxsafetycanada

Thank you for your kind words! We’re thrilled you’re happy with the quality and fit of your glasses and appreciate your trust in us for your work eyewear needs.

Rated 4 out of 5 stars

Excellent Customer Support

Had a few questions before buying, and their team responded quickly and professionally. They helped me pick the right product, and it fits perfectly. Great experience from start to finish.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

Why should I have to contact customs to have my order delivered

The glasses I ordered have been sitting at customs for over two weeks. RXsafetycanada customer service told me to contact FedEx to find out how to get my order. The shipper needs to provide documentation and payment to customs, not the customer. I've since found other clone sites, this company seems to be a scam or just plain not know how to provide service. There is also nothing Canadian about this company. There is an office in the US but everything is made in China.

19 December 2024
Unprompted review

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