Ryder & Dutton Estate Agents - RawtenstallReviews 

275
TrustScore 5 out of 5

4.8

68 Bank Street, Rawtenstall, BB4 8EG Rossendale, Lancashire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Geraldine Marsden was very responsive and helpful in her role as move manager. She was very communcative and made the process very smooth and pleasant. The team I dealt with at Ryder and Dutton wer... See more

Rated 5 out of 5 stars

Grace Bleasedale from the Blackburn/ Preston office quickly introduced herself as having an oversight/ support role for my purchase. Over several weeks she was responsive to my queries and also sent r... See more

Rated 5 out of 5 stars

Really good and friendly service from Jaimie & Geraldine when buying and also selling my house. Also special thanks to the man I had who took me on a few viewings.

Rated 5 out of 5 stars

Matt Walsh, Shannon and Graham have been brilliant with the purchase of our new home. Regular updates between solicitors, vendors and the rest of the chain, they worked hard to make it all happen! Tha... See more


Company details

  1. #2 of 50 best companies in Estate Agent
  2. #2 of 49 best companies in Property management company
  3. #3 of 31 best companies in Property valuer
  4. #2 of 28 best companies in Property Rental Agency

About Ryder & Dutton Estate Agents - Rawtenstall

Written by the company

Family Run Community Driven

At Ryder & Dutton, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Contact info

  • 68 Bank Street, Rawtenstall, BB4 8EG, Rossendale, Lancashire, United Kingdom

  • 01706 227999

4.8

Excellent

TrustScore 5 out of 5

275 reviews

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4.8

All reviews

(275)

1,363 reviews in the last 12 months

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Rated 1 out of 5 stars

They NEVER answer the phone

They NEVER answer the phone, tried ringing loads over the last couple days and I’m getting no answer .

26 October 2024
Unprompted review
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Dear Hallie,

I am very sorry hear this.

As we do not appear to have your contact details, please could you email me at graham.shuttleworth@ryderdutton.co.uk and I will be happy to assist.

Kind regards,
Graham
Branch Manager,
Ryder & Dutton - Rawtenstall

Rated 4 out of 5 stars

Had a purchase fall through but…

Had a purchase fall through but completed on a different property with Ryder & Dutton.
I mainly dealt with Matt who was always professional and helpful, when it was near completion Megan took over to see it through to the end. Good service

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Allways kept upto date with progress…

Allways kept upto date with progress during the sale .all members of staff polite and informative. Will be using the Rawtenstall branch again.

22 October 2024
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Thank you so much for your kind review Steven. You presented this house beautifully and as the interest and multiple offers demonstrated, it paid dividends and helped to make our job of securing the best sale for you that much more straightforward. All the best and do pop in if you're passing the office.

Graham and the Rawtenstall team

Rated 5 out of 5 stars

We were excellently looked after by…

We were excellently looked after by Matt who managed a complex situation with real diplomacy and tenacity to get the deal to completion

18 October 2024
Unprompted review
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Reply from Ryder & Dutton Estate Agents - Rawtenstall

Thank you so much for your review. There seems to be a lot of complex sales at the moment, but it is very rewarding when we get them over the line, get a house sold for a vendor and a buyer in their new home. It's always worth the extra time and effort. Very best of luck for the future and I hope we cross paths again when the time is right.

Matt and the team.

Rated 5 out of 5 stars

Shannon Laycock (Rawtenstall branch)…

Shannon Laycock (Rawtenstall branch) dealt with the sale of our house towards the end. She was very efficient and really helped in pushing to get it complete. Super grateful for all your help and going above and beyond to get our sale and purchase complete. Thank you! Emma and Joe

4 October 2024
Unprompted review
Rated 3 out of 5 stars

Lack of communication and feedback

I feel like communication could have been better, I didn't seem to get much feedback, although when a sale had been agreed this did improve somewhat. I just feel like more could have been done to keep me updated.

4 October 2024
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Dear Ann, thank you for your feedback. It was good to chat to you this morning. I’m really pleased that you’re happy in your new home and hope that sofa arrives soon! I remember that you were on for over 7 months initially with another agent prior to Ryder & Dutton selling your home, so it has been a long process for you. We have had some changes in the team with a couple of internal promotions to other offices and a colleague on maternity leave, but the idea is that the service that you receive should be seamless, so I am sorry that we fell short of that.
We were all delighted when we got the news that your sale had exchanged contracts. We are always looking at ways in which we can improve and be our very best and your feedback will help us towards this goal. Thank you again for choosing to sell your home with Ryder & Dutton. Wishing you all the happiness in your new home. Kindest regards, Graham.

Rated 5 out of 5 stars

Great service.

Used this estate about 2 years in from first moving to Rossendale in 2014. Always had a great relationship with them and super helpful and professional. Sarah Green that has managed properties I've been in has always been exceptionally helpful and friendly.

11 October 2024
Unprompted review
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Thank you for your kind words and for taking the time to share your positive experience. We are delighted to hear that you have had such a positive experience with our company and that you found our team to be helpful and professional. We are proud of our commitment to providing excellent customer service and are thrilled to know that we have met your expectations.
Gareth Hunt
Head Of Lettings

Rated 5 out of 5 stars

Thank you Ryder Dutton

Like to thank Ryder Dutton for all there help and hard work, they did everything they could to solve a issue,they then directed me right people who hopefully can solve it ,can't fault their professionalism and hard work thank you help and empathy, wouod highly recommend them

10 October 2024
Unprompted review
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Reply from Ryder & Dutton Estate Agents - Rawtenstall

We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent customer service and are committed to resolving any issues our customers may face. We are pleased to hear that you found our team helpful and empathetic.

Rated 5 out of 5 stars

Rawtenstall branch

Rawtenstall branch.
Thank you to Sarah Rachel &Joanne you have done an amazing job with the rental of 1Beaufort Rd. Thanks

10 October 2024
Unprompted review
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

We're so glad to hear that you had a positive experience with our team. We appreciate your kind words about Sarah, Rachel, and Joanne – we'll be sure to pass your feedback along to them.
Gareth Hunt
Head Of Lettings

Rated 5 out of 5 stars

Fabulous estate agents!

Rachael, Sarah and Emma were amazing facilitating our home move, nothing was too much trouble and they made everything as easy as possible for us with continuous help whenever needed. Very highly recommend moving with Ryder & Dutton ☺️

5 October 2024
Unprompted review
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Thank you for your kind words. We are so happy to hear that you had a positive experience with our team. We strive to provide excellent customer service and are thrilled that Rachael, Sarah, and Emma were able to make your move as smooth as possible.
Gareth Hunt
Head Of Lettings

Rated 4 out of 5 stars

Professional estate agents

All interactions with the team were professional, both via telephone & e-mail, occasionally feedback wasn't received after viewings & we feel that the property was overpriced initially which led to very few viewings in the 1st few months.
Once a more realistic price was in place & the viewings increased, this led to an acceptable offer being made.
Initial valuation to completion took 12 months, partly due to the above & partly due to the condition of the property & type of buyer that would buy the property to renovate.

27 September 2024
Rated 4 out of 5 stars

Shining Star

Whilst I wasn’t successful with the home I desperately wanted, Shannon was incredible. It’s a busy branch and can be difficult to get through and get clarity, but there was one shining star in the Ryder and Dutton team and that was Shannon. She was so responsive, clear, efficient and she really does understand the housing market.
If you’re dealing with this branch, definitely work with Shannon.

23 September 2024
Unprompted review
Rated 5 out of 5 stars

Huge thank you to Matt at Rawtenstall

I just wanted to say a huge thank you to Matt and the team at Ryder & Dutton for dealing with the sale of what was my family home growing up. The empathy and guidance provided by Matt and the team was very much appreciated given the circumstances and I can't thank them enough. Very professional throughout and I wouldn't hesitate in using them again.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Leon James and Sue.


We experienced exceptional service provided by Leon James and Sue at Ryder and Dutton, Rawtenstall.

We have been extremely impressed with Leon's dedication and professionalism throughout our interactions. He has consistently gone above and beyond to facilitate our visits to to the property which was empty ensuring we could show tradespeople the property for the necessary works. Last week, Leon met us at the property as we had tradespeople coming to provide quotes. Unfortunately, one of them was delayed and arrived late, but Leon was very understanding and stayed beyond his finishing time to accommodate us. His willingness to help and his courteous demeanour were greatly appreciated.

Moreover, Leon has kept us well-informed on the progress of the sale, providing timely updates that have been invaluable to us.

Additionally, I would like to commend Sue, who has shown us around the property. She, too, has been an absolute pleasure to work with and is a credit to your team

11 September 2024
Unprompted review
Rated 2 out of 5 stars

The for sale sign hasn't been taken…

The for sale sign hasn't been taken down outside park road Waterfoot

5 September 2024
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Good afternoon Gillian,

Thank you for bringing this to our attention. As requested your board was ordered for collection on Friday in which was the day of completion. Please allow two working days for board to be collected via our third-party but If you have any further concerns please do not hesitate to contact us and we hope your enjoying your new home.

Kind Regards

Leon James

Rated 5 out of 5 stars

Friendly and Efficient

I would most definitely recommend Ryder & Dutton. I mainly dealt with Leon, he was pleasant and always at the end of the phone. Graham is an excellent manager, very professional and very down to earth. They also recommended an excellent solicitor too.
5 stars and 5 thumbs up to the Rawtenstall branch.

30 August 2024
Ryder & Dutton Estate Agents - Rawtenstall logo

Reply from Ryder & Dutton Estate Agents - Rawtenstall

Thanks for your review Kim, hope your enjoying your new home! - Leon

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