Sandy's Salt & Softeners Reviews 

936
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Bought a new Harvey Minimax M3 water softener from Sandy's, and Jack couldn't have been more helpful. I installed the softener myself with advice from Jack on pipes and fittings. The item was delive... See more

Rated 5 out of 5 stars

Our 16 year old water softener finally needed replacing after failing. Jason was our installation engineer and he was brilliant, recommending the best replacement and gearing for our property. We mana... See more

Rated 5 out of 5 stars

Hi, excellent customer service, good price for the salt, good location easy access. I always ordered my salt from Harvey’s Water softeners but not no more. Plus the other bonus is the salt blocks com... See more

Rated 5 out of 5 stars

My experience with Sandy's Salt & Softeners Ltd was excellent. Jack was extremely helpful and flexible sorting out what I needed and a date for the installation. (It was the end of 10 months building... See more

Company details

  1. #5 of 19 best companies in Water softening equipment supplier

Information provided by various external sources

Sandy's are experts in servicing, repair and installation of quality water softeners and drinking water filters. We are a family-run business with over 12 years experience based in West Sussex.


Contact info

4.8

Excellent

TrustScore 5 out of 5

936 reviews

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Replied to 66% of negative reviews

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4.8

All reviews

(936)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient quick service

Used Collect as previously had used Harvey salt Delivery which I found difficult for both me and delivery driver as the boxes of salt are so heavy! Collect is much easier as bags are not boxed up and easier to carry. Will always use this method in future.

11 August 2025
Rated 5 out of 5 stars

Wonderful family firm

Sandy's salt went out of their way to make sure I had my salt recently. I had arrived at their office and they were closed so I contacted them on the phone and they were so apologetic they delivered the next day. They are such a friendly family firm.

23 July 2025
Rated 5 out of 5 stars

Easy to order salt online

Easy to order salt online. good price. Delivered to door step within 1 week. Received email & sms at 11am to say it'll be delivered today between 1pm-6pm. Would have been nice to have a little more notice as no-one home. But 30 x salt block packs were still there at my door-step when someone came home later :) Sandy's are local & give personal service. Recommended.

9 July 2025
Rated 5 out of 5 stars

Knowledgeable and give good service

Their price for Harvey M3 softener was quite competitive. Helpful and knowledgeable both when I called and collected the softener, after ordering online, which worked smoothly. Small, local business to me who have been around sometime.

28 June 2025

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