Aega customer service number is a cellphone number that goes to voicemail, strange how the courier company that Aega uses also goes to voicemail!!! All I want is an update on my order - LOOKING LIKE A... See more
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The fact that a thank you note was, personal, hand written shows that a lot of care and appreciation comes from the bottom of the Smart Watch SA's heart. The cherry on top is that the watch is top qua... See more
I simply cannot fault anything, twas my 1st time buying from this company, safe and secure payments, immediate confirmations on orders and tracking numbers. Followed by continuous communication from t... See more
Company replied
Very impressive customer service. Navigation around the website is seamless with a secure payment platform. The cherry on top of all this is the incessant sharing of information about various stages o... See more
Company replied
Company details
Written by the company
Smart Watch South Africa offers a Wide Range of Smart Watches. Our Quality is Guaranteed our Service is exceptional. We deliver our orders between 2-4 working Days. Our stock is kept locally. We offer our customers support and after service.
Contact info
Sunny Rd, Highgate Complex Unit 123, Lakefield, Benoni, 1501, 1501, Benoni, South Africa
- sa.smartwatch.com.co
4.1
Great
252 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly and quick service
20 December 2023
Happy customer
I wanted an smart watch and bought one for myself last year and was extremely satisfied with the watch. My daughter wanted a watch and I recommended that she get a smart watch from you and she is very happy with her purchase.
27 December 2023
Reply from Smart Watch South Africa
Dear Alida Ferreira
May 2024 be a massive blessing to you and the family
We appreciate your feedback and thank you so much for your ongoing support.
We are so happy that your daughter is happy with her purchase.
Thank you
Regards
Wharren van Deventer
0828212089
Smart Watch South Africa
Timely delivery
Timely delivery. Good service. Only mark against the product is that it’s not waterproof as expected.
10 December 2023
Reply from Smart Watch South Africa
Dear Raymond
Thank you so much for your feedback we appreciate your support .
Regards
Wharren van Deventer
Smart Watch South Africa
The speed at which you prepared and…
The speed at which you prepared and shipped my parcel from your warehouse or shop was great. However, I was just a bit disappointed with the courier company. I fully understand that is out of your control.
10 December 2023
Reply from Smart Watch South Africa
Dear Monwabisi Millisi hope you are keeping well.
We truly at your support this is Highly Appreciated by the entire team hope you enjoy your new watch
Thank you from
Team Smart Watch South Africa
Regards
Wharren van Deventer
I am so happy
I am so happy , after a placed an order, I liked that smartwatch communicated with me immediately and updated me all the way , and it was so quick also , I received my order in no time , and I even got a personalised note , hand written which was nice .
Thank you good service
28 October 2023
Reply from Smart Watch South Africa
Dear Matsidiso
Thank you so much for your support we appreciate it. We hope you enjoy your new watch as we enjoy getting great feedback we value our customers and our service to you.
Thank you
Regards
Wharren Van Deventer
Smart Watch South Africa
Excellent service
Kept me up to date throughout the whole order and also sent me what the warranty does and does not cover, shipment was also fast and I received it the next day.
3 November 2023
Reply from Smart Watch South Africa
Dear Jano Fourie
We appreciate your feedback and support we value our customers as we build our customer base on service , quality and reliability.
Thank you enjoy your new watch
Regards
Wharren van Deventer
Smart Watch South Africa
0828212089
Great experience and the watches are …
Great experience and the watches are good quality. Thank you so much.,happy with my purchase.
21 October 2023
Reply from Smart Watch South Africa
Dear Faiza Arendze
Thank you so much for your time to give us feedback this is highly appreciated
Thank you for the support we appreciate your continued support
Regards
Wharren Van Deventer
Smart Watch South Africa
0828212089
Poor description
Due to the lack of detail in the description, I bought a charging cable with contact points too narrow. Useless purchase.
The return cost is more than the cost of the item! No thanks, I will just cut my losses and run.
24 October 2023
Reply from Smart Watch South Africa
Dear Dirk
We have no problem in replacing the charger for the correct size
We have not received a photo of the back of the watch we sent you the generic pin size
Thank you
Regards
Wharren Van Deventer
0828212089
No response regarding my complaint with…
No response regarding my complaint with the watch I purchased and did not work within 5months.
I bought a smartwatch in April 2023, first the watch needed to be charged daily, I did not mind that although irritating, now the watch is not charging at all. On the 19th of September I wrote them an email. Not even acknowledgment of receipt was received. I send again a follow-up email, waiting for their response. it is really frustrating to receive such a treatment. I love smartwatches, my previous encounters were good as there was no complaint there.
19 September 2023
Unprompted review
Reply from Smart Watch South Africa
Good Morning Maggie Phaala
We do believe you are flagging the wrong company as we don’t have you on our data base
We urgently need you to respond to us on 0828212089
We will be Flagging this as we don’t have any of your details
We do take our customer service verity seriously this is also harmful to us in a online platform so we will also be investigating with Truespot.
Thank you
Regards
Wharren van Deventer
Director
Smart Watch South Africa
0828212089
Love the service and very happy with…
Love the service and very happy with the product
15 September 2023
Reply from Smart Watch South Africa
Dear Theuns Naude
We appreciate all your support and a huge thank you from the whole Smart Watch South Africa Team
Enjoy your new watch
Regards
Wharren van Deventer
www.smartwatch.com.co
0828212089
Reply from Smart Watch South Africa
Dear Magubane Mzoh we appreciate your support
A huge thank you from our team
Regards
Smart Watch South Africa
Wharren van Deventer
I received my watch yesterday
I received my watch yesterday. Not as bulky as I anticipated, but doing everything I expected it do do. Very happy with my purchase. Thank you
18 September 2023
Unprompted review
Great watch and experience on purchase.
Excellent response on purchase to delivery.
Great watch with really good battery - standby time as advised which is nearly two weeks.
30 August 2023
Reply from Smart Watch South Africa
Dear Wayne
Thank you so much for all your support
We appreciate your purchase from us enjoy the new watch we strive for excellence in our service
Thank you
Regards
Wharren van Deventer
Smart Watch South Africa
www.smartwatch.com.co
0828212089
Kids love the watch
Kids love the watch and Wharren was very helpful in assisting with the whole process.
30 August 2023
Reply from Smart Watch South Africa
Hi Duane Viljoen
This is not a true rating.
I am on the WhatsApp with you to try and sort this out for you as you uploaded the wrong app for the watch.
We even replaced the watch for you that you broke with a brand new watch. We also sent you a upgrade on the watch you bought with no extra charge.
Not sure why you are posting this untrue post
We will request this to be removed as this is not true rating and we take this very seriously.
Regards
Wharren van Deventer
Director
Smart Watch South Africa
0828212089
I was kept informed of every process/movement and expected delivery date. Most of all, was the appreciation placing an order
Received ordered on promised date, and in perfect condition.
20 August 2023
Reply from Smart Watch South Africa
Dear Phillip Jooste
Thank you for your support we appreciate it
Enjoy your new watch
A huge thank you from the Whole Smart Watch South Africa Team
Service was great
Service was great. They kept me informed every step of the way. Thank you.
9 August 2023
Reply from Smart Watch South Africa
Dear Sharon
Thank you for the feedback and support we appreciate it
Thank you form the whole Smart Watch South Africa Team
I am very happy…
I am very happy with the service and communication and how they explain all the info to me. Thanks Smart Watch South Africa!
9 August 2023
Reply from Smart Watch South Africa
Drear Sonja
Thank you for sending us the feedback.
We appreciate your support enjoy your new watch
Thank you
Regards
Wharren Van Deventer
Smart Watch South Africa
Amazing service and communication
14 August 2023
Reply from Smart Watch South Africa
Hi Shaun Budhram
Hope you are keeping well
Thank you so much for your supp we appreciate it enjoy your new watch
Regards
from the whole smart watch South Africa Team
Quick professional service
8 August 2023
Reply from Smart Watch South Africa
Dear Gerrit
Thank you so much we appreciate your support and feedback
Enjoy your new watch from the Whole Smart Watch South Africa Team
www.smartwatch.com.co
Was impressed by the quick delivery and…
Was impressed by the quick delivery and follow up service.
31 July 2023
Reply from Smart Watch South Africa
Dear Sibongile Phillis
Thank you for your support and feedback we appreciate it
Enjoy your new watch welcome to our Smart Watch Family
Regards
Smart Watch South Africa Team
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