Saal Digital Nederland Reviews 1,356

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

Wow! I was quite shocked when I opened the box. What an absolutely fantastic book and how well-done it is! Wow wow wow! The book is very heavy, sturdy and definitely has a luxurious feel. It’s ver... See more

Rated 5 out of 5 stars

I got the Professional Line Photobook to save photos from a trip in a physical format, and it turned out great! Even though most of the pictures were taken on an older iPhone, the print quality... See more

Rated 3 out of 5 stars

Even if the file uploaded was of good quality, the print came out a bit pixelized, which is a pity. Edit: the customer service team is amazing, and they reached out to offer me compensation! :)

Company replied

Rated 5 out of 5 stars

I created a professional line photobook from our wedding pictures, and I absolutely love the end result. The book is excellent quality and beautiful. The designs were extremely easy to use and made it... See more

Company replied

Company details

  1. Photo lab
  2. Photo printing service
  3. Photography Service

Written by the company

Wij zijn een professioneel fotolab met een groot enthousiasme voor fotografie. Wij werken voortdurend aan de verdere ontwikkeling van onze producten om hogere normen te bereiken en aan de behoeften van onze klanten te voldoen. Als moderne online dienstverlener zijn wij gespecialiseerd in hoogwaardige fotoproducten, waaronder Fotoboeken, Fotoprints, Posters, Kalenders, Wenskaarten, Wanddecoratie (Metaalprint, Acrylglas, PVC-schuimplaat, GalleryPrint), alsmede Fotogeschenken.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great quality!

9 August 2024
Unprompted review
Saal Digital Nederland logo

Reply from Saal Digital Nederland

Thank you! We're glad you’re happy with the quality! 😊

Rated 5 out of 5 stars

Excellent quality and fast

Excellent quality and very fast processing and delivery. Software is user friendly with a lot of templates and choices. Highly recommended.

7 June 2024
Unprompted review
Saal Digital Nederland logo

Reply from Saal Digital Nederland

Thank you for your feedback! We're delighted to hear that you're pleased with the excellent quality of our products, as well as the fast processing and delivery. It's great to know that you found our software user-friendly with plenty of templates and choices. We appreciate your recommendation and look forward to serving you again in the future!

Rated 3 out of 5 stars

Very dark

The process leading up to ordering was easy and transparent. I process my raw images with a calibrated high-end monitor, and had created a triptych of 3 portraits to be printed as 50cm * 150cm behind acrylic glass. A bit larger than I can print at home. For my printer/papers/inks at home, I apply 0.5 EV lighter as compensation for the difference between proofing on a backlit display versus a print in reflected light. My calibration system takes ambient light in my editing room into account.
I had applied more than that - nearly 1 EV - in the JPEG generation for this print.
Not sure what kind of paper is behind the acrylic, but the white doesn't seem white like my FineArt baryta paper would.
So the print needs a serious flood/spot to light it and that makes it ~OK, confirmed by shining a tactical torch on it. The overall colour and tone are fine.
I was aware that this could happen and every photographer needs profiling and testing. With a combination of discount codes, I paid a bit less than half the regular price - but still a considerable price.

There should be more easy ways to prevent this from happening, I'd argue. And this first learning experience is not a guarantee that another type of print will work exactly like this one. I would run the risk that another print generated with +2EV will look that over-exposed or stil too dark.
The company has a channel for pros, and while I qualify for that on all technical levels, my volume would be "incidental" and I would not bother a working company for that.

Communication, web-tool, packaging, and shipping all worked out fine. Delivery was two days faster than the four promised.

15 May 2024
Unprompted review
Saal Digital Nederland logo

Reply from Saal Digital Nederland

Thank you for your feedback. We are sorry to hear that the product did not meet your expectations. Please, answer our request via Trustpilot, so that we can follow-up and handle your complaint. Have a great day! :-)

Rated 5 out of 5 stars

I ordered a Professional Line photo…

I ordered a Professional Line photo album with Saal digital. And these are some pictures of the finished product.
Only 1 word needed: FABULOUS ! ! !
The quality is topnotch, I already tried other companies for making albums before them. From now on I will stay with Saal. The pictures are as sharp as given, just the same as I send them, I see no difference at all. This review is not paid and is just an honest reaction to the product. I normally dont do reviews but this product is A+++x100

16 April 2024
Unprompted review
Saal Digital Nederland logo

Reply from Saal Digital Nederland

Wow! We're absolutely thrilled to hear your feedback! Your satisfaction means the world to us. It's fantastic to know that you found our Professional Line photo album to be fabulous and of top-notch quality. We're honored that you've chosen Saal Digital and that you plan to stick with us for your future projects. We take pride in delivering products that meet or exceed expectations, and it's wonderful to hear that the sharpness and quality of your pictures were just as you envisioned. Your honest review is greatly appreciated, and we're delighted to have earned such a glowing recommendation from you. :-)

Rated 5 out of 5 stars

Professional Line Fotoboek

I recently ordered a photobook from the Professional Line, and wanted to share both my positive and negative experiences:

Pro:
- The quality of the materials is very high, i went with an aluminium finish on the front which adds just that extra layer of attention and luxury
- Once you get the hang of the design software it is super easy to use and great at proposing lay-outs for your pages, once you pick out your pictures making the book is very fast and organized
- When the servers had an error the customer service was very responsive and apologetic making sure I did not waste time troubleshooting on my end
- Fast and timely delivery, the book was packed with care and got delivered in a few days

Cons:
- Sometimes making a small adjustment would take a long time to save, freezing the screen. I also experienced a couple of software crashes but always had my saved work once I rebooted. The app was a bit funky and unstable but would advise to make the book on a laptop anyway

All in all the experience was good and I expect to continue using the software going forward

15 April 2024
Unprompted review
Saal Digital Nederland logo

Reply from Saal Digital Nederland

Thank you for your detailed feedback! We're thrilled to hear that you're impressed with the high quality of our materials. :-) It's great to know that once you became familiar with our design software, creating your book was a smooth and efficient process. Additionally, we're pleased that your order was delivered quickly and with care. Regarding the issues you are mentioning, we would like to check this further and, therefore, we have requested additional information about your order via Trustpilot. Your satisfaction is our top priority, and we appreciate your support! :-)

Rated 3 out of 5 stars

Great print, awful user experience

Let me start with the positives:
- the print quality is great
- they don’t add their logos at all
- shipping is relatively fast

Negatives:
- virtually non existent customer service
- the mobile app is an awful, horrible experience. It is full of quirks, Apple Pay doesn’t work at all, if you try to register from it it’s impossible because of a keyboard bug that doesn’t let you add the security code from your email. When you use this app, it almost feels like it’s one step from completely quitting on you. You get a loading spinner for everything action you take, sometimes it just stays like that and you have to restart the whole app. When you save projects in the mobile app, they’re not available anyplace else. Hire some quality assurance engineers, people.

3 November 2023
Unprompted review
Saal Digital Nederland logo

Reply from Saal Digital Nederland

Thank you for your feedback, both positive and negative comments! :-) Let me answer the negative ones here. Customer service can be contacted anytime via our website form: https://www.saal-digital.nl/support/neem-contact-op-met-de-klantenservice/. We try to answer as soon as possible, within 24-48 hours during week days. We apologise in case you contacted us and our answer arrived later than that. :-)

Regarding the mobile app, we are already working on improving the functionality of our mobile application. As an alternative, we can suggest that you design the products on your mobile device via our webshop. Here you have a wide range of configuration and design options and can also edit a project saved online on different mobile devices and on your computer. You can find our webshop by following this link: https://www.saal-digital.eu/WebshopConfigurator/#/8dd8c88ed5edf3a98e28273c819c2cd9/en/Categories/

Rated 4 out of 5 stars

Happy customer

I got a €100,- voucher for the professional line.

The photobook is of great quality! The linnen cover and matt photopaper feel very, well, professional. There's one spread in my book where the picture is a bit fuzzy and pixelated. Not a huge dealbreaker, but the software didn't warn me about this. I was especially blown away by the quality of the darker colours and blacks: the inks look very rich.

I would recommend if you can get a discount, as these can get pretty pricey. Would order again!

22 July 2023
Unprompted review
Saal Digital Nederland logo

Reply from Saal Digital Nederland

Thank you for your feedback. We appreciate your positive comments and are very sorry about the fuzzy and pixelated pictures. In order to investigate why this happened, please kindly file a complaint with us. :-) Hereby you can check how to file a complaint with us: https://www.saal-digital.nl/reclamatie/

Rated 5 out of 5 stars

Very beautiful photo book (Professional…

Very beautiful photo book (Professional Line), well exceeded my expectations. Very happy with the result!

3 October 2022
Unprompted review
Saal Digital Nederland logo

Reply from Saal Digital Nederland

Thank you so much for your positive feedback! :-)

Rated 5 out of 5 stars

German “punktlichkeit” and quality

German “punktlichkeit” and quality combined. Fair prices for much-better-than-average photo-albums. I have been a loyal customer since three years. Saal delivers and won’t let you down!

12 August 2020
Unprompted review
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