SAB Supply Reviews 

377
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers had a great experience with this company. Customers consistently praise the friendly staff, highly competitive prices, and sturdy equipment provided for various commercial and private projects. Many people point out that the overall booking and hiring process is exceptionally smooth, highly professional, and entirely hassle-free from start to finish. Some reviewers were not happy with unexpected delivery delays and very poor communication regarding exact arrival times. Additionally, a few other people also felt that managing the off-hire collection schedules could become quite challenging when drivers arrived early without any prior telephone notice or proper coordination.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide range of opinions. While many... See more

Service

Consumers find service to be positive, highlighting helpful and knowledgeable staff alongside reliable and... See more

Staff

People report positive experiences with staff, highlighting their helpful, prompt, and friendly approach.... See more

Price

Customers consistently note positive experiences with price, highlighting that rates are very competitive and... See more

Product

Reviewers mention positive feedback about product quality and reliability. Consumers consistently note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cheapest I seen online, I arrange a date that was convenient to me and they delivered 9am that day. It was easy to assemble (after watching a youtube video), unfortunately the guy that dropped it of... See more

Rated 5 out of 5 stars

Product pricing was competitive, delivery was on time and driver very helpful and friendly. The scaffold was good quality and in good condition.

Rated 5 out of 5 stars

Delivery was on time. The product hired as described. Collection on time. No issues very satisfied with the experience.

Rated 5 out of 5 stars

Wonderful experience very competitive prices. 2 platform tower assembled by my self. Light ish kit, strong with the braces.


Company details

  1. #10 of 14 best companies in Plant and Machinery Hire
  2. #7 of 11 best companies in Building equipment hire service

Written by the company

SAB Supply was founded in 2011 are a national access, tool and plant hire company specialising in primarily scaffold tower hire. Using an extensive network of suppliers, we can deliver a range of hire equipment throughout the UK next day at unbeatable prices. Our staff have years of experience in the hire industry, allowing them to advice and understand exactly what each customer requires job to job.


Contact info

4.0

Great

TrustScore 4 out of 5

377 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(377)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with . Prompt delivery and pick up of requested items .
They also rang me toward the end of the hire to discuss extension of the hire .
Reasonably priced .

4 September 2024
Rated 5 out of 5 stars

Have hired from SAB a number of times

Have hired from SAB a number of times, the most recent being for a product they don't advertise, a phone call to the team and a slab lifter was hired alongside a Wacker plate.
Delivery was within the aloted time as was pickup

16 September 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. Everything that could go wrong went wrong. They had no idea what was happening and have a terrible attitude towards customers. I will never use this company again as my experience with them was the worst I had in years.

3 September 2024
SAB Supply logo

Reply from SAB Supply

Good Afternoon,

We've had a look at your order and can't see any issues on the system, can you please contact us so we can discuss where you feel we let you down?

Kind Regards,
SAB Supply

Rated 1 out of 5 stars

Hired a Tower Scaffold 16th September

Hired a Tower Scaffold 16th September. HSS delivered it. We finished with the scaffold on the 18th. Rang early 19th to say we would be in all day 19th and up to 12.00pm in the 20th. Went out as planned then received a telephone call from HSS at 12.10pm to say they were collecting the tower. We had left some bits behind the side gate which he could have unlocked but said he would call Monday the 23rd. Okay as we hired for a week. Got texts to say they were coming and didnt. Same the next day. Thw van was not far from ours and went straight back to depot. Husband called them and could not be bothered coming back. Now Wednesday no texts and called. Am I within my rights to dump them on the grass outside our property as we have told them the scaffolding is causing an obstruction on the drive. I need it off tomorrow. Never use them again

Ok in response to the reply we actually hired through you SAB. It is a bit disgusting as surely you are not happy about your customers being messed about. You should be making.sure that it is picked up when arranged. Been told 2.55pm pick up today. Not arrived yet.3.05pm Need motorhome on drive tomorrow so scaffolding will be outside tomorrow my motorhome wont be. Absolutely disgusting customer service.!!

20 September 2024
Unprompted review
SAB Supply logo

Reply from SAB Supply

Good Morning,
Many apologies for the situation you've been in, however this review is clearly towards HSS and not SAB as they're the ones responsible for the issues you're having.
Kind Regards,
SAB Supply

Rated 1 out of 5 stars

Don not use this company

I ordered an Ali tower pre booked and paid for. When the day came no tower arrived, after a number of phone calls still never arrived. I’m now out of pocket due to contractors not being able to complete works and if that’s wasn’t bad enough. When I called the following week they thought it had been delivered. This was not the case and I have evidence this tower never arrived. I requested a refund. I asked the what depot it came from or who signed for it any pictures they could not provide me with any of this. My advice stay clear choose someone else to hire from.

5 August 2024
Rated 4 out of 5 stars

Delivered and collected scaffold tower…

Delivered and collected scaffold tower on the days requested, but the information about time of delivery could have been better. Many companies get the delivery driver to phone or text when they are leaving their previous delivery to give an accurate ETA.

19 August 2024
Rated 1 out of 5 stars

Horrendous company to deal with

Horrendous company to deal with. Guy on the end of the phone unfortunately got the brunt of it.

Scaffold tower for agreed week, had a girl call the day before end of week to agree collection. Organised for Friday. No collection by end of the day, called up to find out what was going on to be told that the driver had been but could not see the scaffold ( on the end of the drive in a cul de sac, next to the road!) . Was told the GPS shows the driver in the area however he couldn't tell me what road the driver used due to the gps bot being uploaded to the system until Monday.... (.so how did he see the gps to begin with).

Was then told they would try arrange a Saturday delivery, got a message Sat morning to say confirmation of collection that day, moved the scaffolding back onto the drive, several hours later, another message to say they would collect the scaffolding Monday.

Joke of a company, don't waste your time, there's a reason they're cheap!
Do yourself a favour and use local scaffold hire, they might be a bit more expensive but they are organised and are helpful.

28 June 2024
Unprompted review
SAB Supply logo

Reply from SAB Supply

Good Afternoon, many apologies for the issues you had in terms of collection, unfortunately as we rely on couriers to deliver/collect on our behalf this is not something we have direct control over, we can only rely the information passed onto us by the likes of HSS who deliver/collect for us. Using a local hire company will always give you more flexibility with delivery/collection times naturally however your anger is more towards HSS than SAB as they're the sole cause of the delays in collection unfortunately.

Rated 3 out of 5 stars

Service good but let down by delivery slot

Overall the service from SAB was good and the staff who took my calls were helpful and polite. Problem was establishing delivery slot time which was advertised as being available to check from 8a.m on the day. Took four hours and multiple calls to both SAB and the company they had booked trying to find out. Arrived at job during last call only to find it had actually been delivered hours earlier!

8 May 2024

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