Sadafscollection Reviews 407

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the beautiful products and the outstanding quality of the clothing, often noting the impressive designs and details. Many people highlight the excellent service, describing it as smooth, supportive, and efficient, with staff going above and beyond to assist. However, some customers experienced issues with their orders and delivery. A few people reported significant delays, with some orders arriving weeks or even months later than promised, and a lack of communication regarding these delays. There were also instances where outfits were not as described, with incorrect colors, sizing issues, or faulty items, leading to disappointment.

What people talk about most

Product

Consumers generally express satisfaction with the product quality and design. Many reviewers praise the... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the stunning quality and... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, professional,... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the great contact and customer... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Some customers praise the amazing service, super... See more

Based on these reviews

Rated 5 out of 5 stars

From start to finish it was a really easy process purchasing my dress. Ordered an outfit for a wedding and it’s come today and it’s a beautiful suit and stitching is brilliant to. Price was very fair... See more

Rated 5 out of 5 stars

The process from start to finish was absolutely amazing they handle me with care and kept on updating me with my order There was a little delay with my order but it was very minor not a big thing t... See more

Rated 5 out of 5 stars

The customer service was excellent. The first dress I ordered didn't arrive and I exchanged it twice. Each time, I was given lots of options to choose from. The dresses are all gorgeous and I didn't f... See more

Rated 5 out of 5 stars

Has a beautiful collection of clothes to choose from, service is outstanding never had a problem been coming to this store for a long time. Also delivery is very fast Would definitely recommend to... See more


Company details

  1. #189 of 257 best companies in Ladies' clothes shop
  2. #66 of 77 best companies in Clothing supplier
  3. #9 of 14 best companies in Dress Shop

Contact info

4.1

Great

TrustScore 4 out of 5

407 reviews

5-star
4-star
3-star
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1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing quality and detailing

Great contact and customer services, always keep you updated on your order. I have ordered 2 times through Sadafs collection, 1 ready to ship order and one order thats 3-6 weeks the first one came within a couple of days. Stunning quality and details and perfect true to sizing too! The outfits look as are on the website too which is rare when ordering online nowerdays! Cant wait for the 2nd order to come i can imagine it will be just as beautiful

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Wedding shopping at Sadafs Collection.

We visited Sadaf’s Collection to find outfits for my nieces wedding. Sadaf the owner was extremely accommodating, patient, professional and personable. Sadaf spent over 3 hours with us, paying close attention to our requirements and helping us through all available options. The quality and calibre of outfits is outstanding and we walked away with 7 outfits in total. This is a testament to her expertise and advice balanced with a wide range of options for all occasions, be it mendhi, nikah, eid or party event. I would happily recommend Sadafs Collection to family and friends. Thank you Sadaf, we will see you again for sure!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Had an amazing experience

Had an amazing experience, found my bridal outfit last minute and Sadaf was so helpful and patient with us! Beautiful clothes, I haven’t found anything like this in London. I would recommend here to everyone.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing costumer service

Spoke to Sadaf regarding needing a very last minute outfit. She went out of her way for me, gave genuine advice and guidance and secured next day delivery for me! Definitely a go-to for me for future occasions! Really pleased :)

1 April 2026
Unprompted review
Rated 5 out of 5 stars

My first Eid outfit on the online website

From five weeks ago, I ordered my first Eid outfit on their website. After two weeks, I contacted to them by email and we had updated about my order and then they said my outfit was ready to pick up for next day. I went to the store and I had it. It was good fitting, good communicate and excellent service. For next time, I will be ordering again soon Insha’Allah 😊 🫶 💖

17 March 2026
Rated 5 out of 5 stars

Made the purchase online and…

Made the purchase online and collected in store even though they had free delivery I just wanted to try it on to make sure I got the correct size. Very happy with everything would go to buy from them again.

21 March 2026
Rated 1 out of 5 stars

I placed an order on 31st January

I placed an order on 31st January. Had no communication. Then i was told if it doesn't arrive for eid i can get a refund. I have a wedding next week and was told on saturday it has arrived in the UK and can be shipped and if i want that to text back. I texted back and have since had no communication. I am very desperate for this outfit but the lack of communication is making it very difficult to understand and is very stressful. Absolutely appalled by the service. The war started less than a month ago and this was meant to be ready by end of feb

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Classic outfits

I received my delivery in time before Eid and I was able to wear it on my event. Very satisfied with outfit it came out exactly as I saw in pictures.

18 March 2026
Rated 1 out of 5 stars

I ordered my suit 22 January

I ordered my suit 22 January, within that time the company and I communicated through live chat and they had repeatedly told me different things each time. For example, I was told my suit arrived in the UK in February, but then that it hasn’t arrived. It’s offically been over 9 weeks, when I finally called up to address this they had blamed the war. They took no responsibility for lying and caused such a problem I have no clothes for a wedding now. So disappointed

21 January 2026
Unprompted review
Sadafscollection logo

Reply from Sadafscollection

Dear Zaynab,

We’re really sorry to hear about your experience and completely understand your frustration.

Your order has unfortunately been delayed at the brand’s stitching stage. The updates you were provided were based on estimated delivery timelines given to us by their stitching department, which ultimately were not met. We understand how frustrating this is—not just for you, but for us as well—and we sincerely apologise for the confusion and disappointment caused.

We have formally raised this issue with the brand and requested much clearer and more reliable communication moving forward so that situations like this do not happen again.

In addition, there have been unexpected shipment delays in recent weeks due to flight disruptions, which have further impacted timelines.

That said, we take full responsibility for your experience with us. We have reached out to you directly to resolve this as quickly as possible, including offering a full refund if you no longer wish to wait. Alternatively, if you’d prefer, we would be happy to arrange an exchange for a next day delivery item to ensure you have something in time.

Please respond to our email so we can prioritise your case and make this right for you.

Again, we are truly sorry for the inconvenience caused.

Kind regards,
Sadaf’s Team

Rated 5 out of 5 stars

Golden Angarkha Flair Dress

I bought a beautiful golden angharkha dress from Sadafs collection and I was not sure with the size as I usually wear XXL, but the team wrote back to me and gave me the measurements and got an XL which fits me perfectly. Love the work on the outfit and the little details on it too. Thank you so much for the beautiful dress and amazing service. Would definitely buy again in the future.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. My sister and I both placed orders, and both have been delayed over five weeks despite their advertised 2 to 3 week delivery. Communication is appalling – my sister emailed in February and received a response only in March.

We were left to chase our orders with no updates, and they offered unreasonable solutions like exchanges for items we no longer need. This shows a complete lack of respect for customers. We have been inconvenienced, out of pocket, and will not be returning.

It is safer to shop elsewhere with retailers that have a better reputation for delivery and customer service.

17 March 2026
Unprompted review
Sadafscollection logo

Reply from Sadafscollection

Hi Fariha,

Thank you for taking the time to share your feedback.

We are truly sorry to hear that your experience has been disappointing, particularly with regard to delivery timelines and communication. We fully appreciate how important it is for orders to arrive within the expected timeframe, and understand the frustration caused when this does not happen.

We would like to respectfully clarify that estimated delivery timeframes, particularly for stitched items, are outlined within each product description and can vary during periods of high demand. In addition, recent flight disruptions have unfortunately impacted deliveries beyond our usual timeframes.

We also place great importance on maintaining prompt communication and respond to all customer enquiries within 24 hours as part of our standard practice. The delay described is not something we have encountered, and we would welcome the opportunity to review this further.

With regard to the options offered, exchanges or alternative solutions are always suggested with the intention of assisting customers as quickly as possible. Customers may also request a cancellation for a full refund should the timeframe no longer be suitable.

We take feedback of this nature seriously and would very much appreciate the opportunity to look into both orders in detail. Please do contact us directly with your order information so we may assist you further.

Kind regards,
Sadaf’s Team

Rated 1 out of 5 stars

Not received order in time for Eid

My wife ordered over a month ago. Eid is in a few days and they’re still saying it’s not been dispatched. Complete waste of time after they kept telling her to wait wait wait. Shit service, avoid.
UPDATE: The company has flagged my review as containing illegal content, nice try. This shows how dodgy they are and what awful service they give. Please avoid these scammers

16 March 2026
Unprompted review
Sadafscollection logo

Reply from Sadafscollection

Hi Tanjer,

We’re really sorry to hear that your order hasn’t arrived in time for Eid—that’s understandably frustrating, especially with such an important occasion coming up.

We’re currently unable to locate your order using this name, but we’d really like to look into this for you and resolve it as quickly as possible. Could you please email us your order number and shipping postcode so we can investigate?

For stitched items, production can take a few weeks before dispatch, and estimated delivery times are provided in each product description. That said, we completely understand how important timing is in this case.

We’ve also recently experienced some unexpected delays due to flight cancellations, which have unfortunately impacted overall delivery times. Please be assured that we’re doing everything we can to ensure orders are delivered as quickly as possible ahead of Eid.

If your order hasn’t yet been dispatched, we’d be happy to offer options such as a refund or exchanging for an item with next-day delivery so it can reach you in time.

Please get in touch with us via email and we’ll prioritise this for you.

Kind regards,
Sadaf’s Team

UPDATE

Hi Tanjer, it’s great to see you engaging with the review. Please could you email us with your order number so we can help ensure your order arrives in time for Eid, if possible.

If that isn’t feasible, we’d be happy to offer alternatives available for next-day delivery, or arrange a refund or cancellation.

We also want to clarify that the review was flagged due to the obscene language used. Additionally, it could have been flagged as a non-genuine experience, as we still haven’t received your order number via email.

Kindly email us as soon as you can, or give us a call so we can assist you promptly.

Rated 5 out of 5 stars

Amazing quality

Quality on point arrived so quick i was amazed and i love it!!

Quick and fast service legit!

11 March 2026
Sadafscollection logo

Reply from Sadafscollection

Hi Aisha,

Thank you so much for your lovely review! We’re so happy to hear that you loved the quality and that your order arrived quickly.

Your kind words really mean a lot to us, and we truly appreciate your support. We hope you enjoy wearing your outfit and look forward to serving you again soon!

Kind regards,
Sadaf’s Team

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