Representatives Elliot and trainee visited my home explained everything in detail. Upon completion Jose came to home and installed system that same night. That's unheard of. I received the camera in f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The people were very friendly and genuinely seemed concerned for our welfare. The installation went well and we were taught how to use the system. Our neighbor had their carbon monoxide warning go of... See more
Company replied
Jake was very informative and helping me figure out how best to protect my home. Very patient and answered every question. Christian , the installer, was very friendly and communicated well. He was v... See more
Company replied
John and the installation tech came out about 30 minutes after I made the first inquiry about their services. They set up my monitoring and helped me complete the application and made sure I knew how... See more
Company replied
Company details
Written by the company
You’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman. It’s time to go direct.
Contact info
1064 North Country Blvd #260, 84062, Pleasant Grove, United States
- (385) 275-2753
- socialmedia@safehomedirect.com
- safehomedirect.com
4.5
Excellent
610 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 41% of negative reviews
Typically replies within 2 weeks
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Horrible Service - Stay Away people
You get only 3 days to cancel after signing up and after that you are threatened with huge cancellation fee.
The person came to us misrepresenting that he works with ADT.
I think giving just 3 days to change your mind is predatory. How would someone know the response of the service in just 3 days!!
Now , I am tied to this contract and they demand thousands of dollars for canceling the contract.
We called them , no help. We emailed them - no response. Everyone STAY AWAY
2 October 2024
Unprompted review
Reply from Safe Home Direct
We’re sorry to hear about your dissatisfaction and truly regret that your experience didn’t meet expectations. We strive to provide clarity and transparency during the sales process and take your concerns seriously.
Regarding the cancellation period, we fully comply with the 3-day Right of Rescission (ROR) mandated by law, allowing customers to cancel without penalty. We understand that this timeframe may feel brief, and we are committed to supporting our customers through every step of the process.
Thank you for bringing this to our attention. We value your feedback and are committed to improving our services.
The sales rep never identified himself…
Update: Safehome said they would contact me with their reply from my post back in January. It's now March and no call. SHOCKER!!
The sales rep never identified himself as being with Safe Home Direct until we signed paperwork. We broke out contract with ADT because of this. The installer helped us with those fees and made a much better experience and we wound up sticking with Safe Home. However we recently had some trespassers and our next door neighbor had their fence kicked in. When I went to our new outdoor camera to obtain the footage it picked up I couldn't access it. When I called Safe Home to have them help me over the phone there was NO ANSWER! I left a message and 3 days later still NO call back. I was supposed to give the footage to the police officer investigating the case and wasn't able to. I certainly don't feel safe knowing there is no one on the other end there to pick up my phone call during my time of need. Isn't that why you have an alarm system? Now I have a 5 year contract with this company and certainly don't feel safe with them. Do your research before switching. I wish I stuck to my gut and never switched.
30 August 2024
Reply from Safe Home Direct
Thank you for taking the time to share your concerns with us. I’m truly sorry to hear about your recent experience and the frustration it has caused. Your safety and peace of mind are very important to us, and I want to assure you that we take this matter seriously.
We are currently reviewing the details of your case, including the sales process and the delayed response from our support team. I apologize for the lack of communication during a time when you needed assistance most. This does not reflect the level of care and support we aim to provide.
Please let us know a convenient time to connect. We’re here to help and want to do everything we can to make this right.
Thank you for your understanding and for giving us the chance to improve.
Great sales rep
Great sales rep, explained to where we understood things. Great installer.
31 August 2024
Reply from Safe Home Direct
Thank you for your feedback! We’re glad to hear our sales rep made everything clear and our installer provided excellent service. Your satisfaction means so much to us!
Customer Service
5/5 great customer service, 5/5 product, & 5/5 quality. Happy to have service with this company and have access to successful security for my home.
1 September 2024
Reply from Safe Home Direct
Thank you for your amazing review! We’re thrilled to hear you’re happy with our customer service, product, and quality. Your satisfaction and trust in our security solutions mean the world to us
Great Experience!
Andrew from safe homes just helped us upgrade our system. He was on time and provided an eta for his arrival. He was dressed professionally and presented himself clearly. His information was concise yet informative. He was familiar with our old equipment and shared the differences we could expect. Andrew was very nice and if the company is anything like their sales representative, I think we will be very happy. Well done Andrew!
24 August 2024
Unprompted review
Reply from Safe Home Direct
Thank you for sharing your great experience! We’re delighted to hear that Andrew provided professional, clear, and informative service while upgrading your system. It’s wonderful to know he made a positive impression. We’re confident you’ll continue to enjoy the same level of excellence from our team. Well done, Andrew!
Immediate response to our interest…
Immediate response to our interest after we received a cold call.
Great owner and tech to work with.
Did not care for AI chat and method of confirming authorization. I almost stopped the process due to that. I am hoping AI isn't in charge of my account.
31 July 2024
Reply from Safe Home Direct
Thank you for your feedback! We’re glad to hear you had a positive experience with our team’s responsiveness and professionalism. We appreciate your candid thoughts about the AI chat process and will share your concerns as we work to improve. Your satisfaction and trust are very important to us!
Reply from Safe Home Direct
Thank you for your feedback! We’re glad to hear you found our team friendly and helpful, providing a clear breakdown of the process and financials. Your satisfaction means a lot to us!
They were honest and extremely helpful
31 July 2024
Reply from Safe Home Direct
Thank you for your kind words! We’re thrilled to hear you found our team honest and extremely helpful. Your satisfaction is our top priority!
We were very pleased with the…way Sean handled the entire switch from the system we had to what we now have.
We were very pleased with the professionalism and determination to achieve the best installation that Sean Holliday had. He worked everything precisely as it needed to be handled. The new system is definitely much different from the one we've used for the past 33 years; but it's easier to handle and seems to be more efficient. And of course, we anticipate the monitoring to be 100% better than what we had with the last company that we were sold to.
1 July 2024
Reply from Safe Home Direct
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Sean Holliday's professionalism and determination made the transition to your new system smooth and successful. It's wonderful to know that you're finding the new system easier to handle and more efficient than your previous one. We're confident that the monitoring will exceed your expectations, providing you with the peace of mind you deserve. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again for choosing us!
Great service
31 May 2024
Reply from Safe Home Direct
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with our service. Your feedback motivates us to keep delivering the best for our customers. If you ever need anything, feel free to reach out
Reply from Safe Home Direct
Thank you for your feedback! We're glad to hear that our technician was helpful in explaining the system to you. Your satisfaction is our priority, and we're here to assist you anytime you need.
Reply from Safe Home Direct
Thank you for your wonderful review! We're delighted to hear that everything met your expectations. If there's anything else we can do for you, please don't hesitate to let us know!
The reps that helped me with obtaining…
The reps that helped me with obtaining service was great. The agent and installer were great. Thank you to them both.
31 May 2024
Reply from Safe Home Direct
Thank you for your feedback! We're glad to hear that our representatives, agent, and installer provided great service. Your appreciation means a lot to us. If you need any further assistance, feel free to reach out!
Reply from Safe Home Direct
We’re sorry to hear about the issue with your cameras. Please reach out to our support team at Safe Home, and we’ll work to resolve this promptly. Your satisfaction is important to us!
Changing alarm companies
I was explained about what to expect and if I had any questions Sean took the time to answer. It was hard changing after 25 years with another company. I just hope that Safe Home does the job that I expect.
1 May 2024
Reply from Safe Home Direct
Thank you for sharing your experience! We’re glad to hear Sean took the time to answer your questions and guide you through the transition. We understand that switching after 25 years can be challenging, and we’re committed to meeting your expectations. Thank you for trusting us with your security!
Regretting my change to Safe Home Direct
My poor experience has lasted the entire time I have had the system. We will buy out your load for the system you are leaving...........RIGHT! Salesperson led me to believe it would automatically be done. NO I have to call and request it. I did what they asked me to do on 4/1/24. got this response: Thank you for sending us this information. We will begin to process this buyout. Please allow 7-14 business days for this process to finalize. It is MAY 7th and I am still being billed for my OLD/ UNINSTALLED system as well as the loan that was supposed to be bought out!!!
The alarm constantly going off just when I open my garage door! I can't access the cameras! I am so angry I could scream!!
1 April 2024
Unprompted review
Reply from Safe Home Direct
Thank you for taking the time to share your feedback. I want to sincerely apologize for the challenges you’ve faced and the frustration this has caused. Your experience is not reflective of the service we strive to provide, and we want to make things right.
Regarding the buyout process, I understand how delays and miscommunication have caused inconvenience. I will ensure this is reviewed and expedited immediately so we can address your billing concerns.
As for the issues with your system, including the alarm and camera access, I’d like to work with you to troubleshoot and resolve these problems as quickly as possible.
However, I’ve been unable to locate your account based on the information provided. Could you please reach out to us directly at or provide your account details so we can identify your account and address these issues promptly?
Your trust is important to us, and I’d appreciate the opportunity to improve your experience with Safe Home Direct.
Thank you for your understanding, and I look forward to resolving this for you.
Reply from Safe Home Direct
Thank you for your feedback! We’re thrilled to hear you found our employees capable and knowledgeable. Your satisfaction means a lot to us!
Professional
1 May 2024
Reply from Safe Home Direct
Thank you for your feedback! We’re glad to hear you found our service professional. Your satisfaction is important to us!
We are totally satisfied with the…
We are totally satisfied with the excellent service provided by your sale representative, installation team and technicians for Home Alarm Security systems.
Their attention to details and patient with our many questions are note worthy.
1 May 2024
Reply from Safe Home Direct
Thank you for your kind words! We’re delighted to hear you’re completely satisfied with the excellent service from our sales representative, installation team, and technicians. Their attention to detail and patience are qualities we pride ourselves on. Your satisfaction means the world to us!
Reply from Safe Home Direct
Thank you for your feedback! We’re glad to hear our team was professional and got the job done. Your satisfaction is important to us!
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