SafeMotorist Reviews 

169
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers had a great experience with this company. Customers frequently highlight the convenience of online courses, appreciating the flexibility to learn at their own pace, pause, resume, and easily navigate the platform. Many found the course content informative, well-communicated, and simple to understand, leading to a straightforward and stress-free learning process. However, some customers noted dissatisfaction with unexpected certificate delays and additional fees for faster processing. A few others felt the course had technical issues, such as difficult navigation, excessive security checkpoints, and voice verification problems. Some reviewers were unhappy with content inconsistencies, including confusing questions or errors, and mentioned difficulties reaching live customer support.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the website and programs easy to use,... See more

Product

Clients share ambiguous opinions on product, with some reviewers finding courses informative and beneficial,... See more

Service

Reviewers mention ambiguous feedback about service, with some customers highly recommending it for its... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Price

Reviewers highlight ambiguous aspects of price, with some finding the pricing for courses to be good and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The course was informative. I was disappointed that I had to pay additional money to have the results of the course available in a short time. This is the day of the computer; those results should b... See more

Company replied

Rated 4 out of 5 stars

Pricing for the Session was quite good. Info was helpful and good. Data was informative. Only complaint was that it had way too long lesson plans, and total time to complete, and kind of "dragged out"... See more

Company replied

Rated 4 out of 5 stars

Once the kinks were adjusted at the start of the course, all went fine. The course was long, but I found it informative. I took the course to reduce my auto-insurance premium. Well worth it!

Company replied

Rated 5 out of 5 stars

Facts were presented in more than one perspective to show how it is every driver's obligation to observe signs and laws to protect themselves and others from injury and destruction of vehicles and p... See more

Company replied


Company details

  1. Driving school
  2. Driving Licence Training School
  3. Educational institution

Written by the company

SafeMotorist is a national provider of state-approved online courses in driver’s ed, defensive driving, traffic school, FMCSA-approved commercial driver training and boating safety education. We help new and experienced drivers meet the requirements to earn their license, dismiss tickets, reduce insurance rates and stay safe on the road or on the water.


Contact info

4.1

Great

TrustScore 4 out of 5

169 reviews

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Asks customers to review

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4.1

All reviews

(169)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Succinct and well presented.

Succinct and well presented.
Depth of material is appropriate for a motorist to have a mindful awareness of the risks.
Liked the addition of facts.

6 May 2026
SafeMotorist logo

Reply from SafeMotorist

Hello, Rene! Succinct, well-presented, and exactly the right depth — you just described the course AND wrote a great review at the same time! Thank you!

Rated 3 out of 5 stars

It was very boring and painful to get…

It was very boring and painful to get through but it is making me more aware of driving defensively.

5 May 2026
SafeMotorist logo

Reply from SafeMotorist

Hello,

We appreciate your honest feedback. We are glad to hear our program is making you more aware of defensive driving.

Rated 3 out of 5 stars

I was a return user and since I didn’t…

I was a return user and since I didn’t save my username and password I couldn’t logon. Needed to call the helpline to assist.

4 May 2026
SafeMotorist logo

Reply from SafeMotorist

Hello,

Thank you for your feedback and we are sorry about the inconveniences you experienced. We're so glad we could assist you over the phone!

Our records show your course has been completed. If you have any additional questions or concerns, please don't hesitate to reach out. We're always happy to help!

Rated 3 out of 5 stars

It’s been over 2 weeks and I have not…

It’s been over 2 weeks and I have not received my certificate.

23 May 2026
SafeMotorist logo

Reply from SafeMotorist

Hello,

We are sorry about the inconvenience. We will be reaching out to you via email to ensure that we have the correct address on file and then request a reshipment.

Rated 2 out of 5 stars

No automatic report to the insurance…

No automatic report to the insurance company (GEICO). I called a couple of times and still did not have the issue resolved. I ended up calling GEICO my self to report the completion of the training course. I personally will not use this provider again and do not recommend it to anyone.

4 April 2026
SafeMotorist logo

Reply from SafeMotorist

Hello,

We sincerely apologize for the inconvenience. The reporting process should not have required you to follow up with GEICO yourself, and we're sorry we fell short. Your feedback has been noted and will be used to improve our service.

In the meantime, we recommend presenting your GEICO certificate directly to your insurance provider to avoid any further delays.

If you'd like to discuss this further, please don't hesitate to contact us at supportspecialist@certus.com.

Rated 1 out of 5 stars

A greedy company with predatory…

A greedy company with predatory practices. This company will upcharge you for every single thing at every opportunity. They charge you $10 if you don't want to wait a week for a DIGITAL CERTIFICATE that costs them $0. The nice thing about digital is that it's instant, right? Not if you're this company. They truly have some of the most obscenely unethical practices I've every seen. Avoid at all costs.

10 July 2025
Unprompted review
Rated 1 out of 5 stars

Beware

Beware! They try to upcharge you at every step. Supposedly (according to their website) my insurance company would be notified within 24 hours of my completion, but they have no record of my completion after five days. I will be getting a certificate in 14 DAYS BY MAIL (Really?) or I can pay $40 extra for express delivery. Meanwhile, my insurance payment is due in a week, so I will have to pay full price and go through the hassle of getting a credit once the course completion is verified. And I have spent significant time trying to contact them via email and chat (no tel. no!). I can get over the boring delivery of the course, but not the fact that I can't get a speedy verification to my insurance company. What a sham!

23 January 2025
Unprompted review

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