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SafeScreener.com is a privately owned background investigation agency that provides applicant background screening services to corporations, non-profit organizations, property management companies, and government agencies. What sets SafeScreener apart ...
West Algonquin Road 2775, 60008, Rolling Meadows, United States
Our nonprofit uses SafeScreener to get background checks for volunteers (even for international students). The set up was so fast, communication has been fantastic, and it is very user-friendly. We are so grateful!
SafeScreener has been great to work with. They are very responsive to questions, communicate professionally and have a pretty user friendly interface that can be adapted to a variety of set-ups to process background checks.
Reply from SafeScreener.com
Thank you so much for the kind words, Chelbie! We appreciate your review and definitely look forward to a long partnership with your organization!
I have used SafeScreener for several years, and they have always been great to work with! Great turnaround times and very helpful staff.
After a very long delay we received a report showing no background concerns. We wrote saying the person had a felony record and found it in a simple web search, and they did not. They wrote back with excuses. I would not use this company again.
Reply from SafeScreener.com
I wish I had seen this review when it was first posted so I could have responded right away. We had not been monitoring Trust Pilot at the time. If a missed record is brought to our attention, we will always conduct additional research to determine if and why a record was not found during a criminal record search. There are situations when an existing arrest, no matter how serious, would not be found or could not be reported. We must abide by the Federal and local laws when it comes to reporting arrests as well as convictions. We are limited in reporting arrests that resulted in dismissals, expungement, and other non-conviction dispositions. Even a criminal conviction has limits determined by each state's law. This is for the protection of the applicant's rights, and to avoid recourse that could result in civil liability to the client or ourselves. Along with this, depending on the screening package, not every criminal record can always be found. Criminal records can exist in a jurisdiction such as a county court but not be found in a multi-jurisdictional (often referred to as a national criminal) database. If a database search or very basic search is performed to reduce the client's cost, not every county a person lived in will be checked. There is always a balance between the cost and thoroughness of a background check that comes into play. The last point I'll mention is that people often assume that if a record shows on a Google-type search, that a screening company should report the data as well. That's simply the case as these news archives and "mugshot" websites are not authentic criminal records and not FCRA-regulated sources. We do our very best to provide thorough and legally compliant data to our clients. Any truly missed record is taken very seriously and our processes are corrected if needed. I would be more than happy to discuss this matter and see what happened in this circumstance if you receive this response and would be willing to reach out to me. You can reach me directly at bjones@safescreener.com or 312-985-5010.
I've used this company for tenant screening for many years. Customer service is excellent, especially Maria. Maria was very patient walking me through the system and making sure I understood how to use it.
My experience with Safescreener has been fantastic! It was easy to put my information in and the staff was very friendly and helpful. Thank you for making the background process so easy!
Stop wasting people's time just to look useful...
Aboslutely abysmal communicators - you have various people e-mailing from the same address, sometimes not giving their name; people asking to contact past employers that you specifically marked as not-for-contacting, in SafeScreener's own form...; taking days to perform simple tasks...
Their jobs are going to be largely automated and they know it - hence their timewasting tactics (they can't make the job look too easy), and insistence on unnecessary, slow, human-based checks.
They've actually slightly lowered my opinion of the company they're screening me for, for being affiliated with SafeScreener at all.
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