SafeTag Tracking Reviews 292

Excellent customer service and support. Great product for extra security.

Absolute superb customer service.
I would highly recommend getting a tracker from this company, with seriously reasonable subscription prices and excellent customer service.
The tracker is excellent and works fine for me in Ireland and the app is very user friendly
I have been having some troubleshooting issues nothing to do with device but to do with my location and building and the support team have been absolutely excellent, giving me in depth troubleshooting advice and even following up afterwards to make sure it was resolved. Emails are responded to within the day from them. I don't often write reviews but I feel these guys really deserve some praise.

I don’t think a single person would ever give this amazingly accurate device coupled with its equally brilliant customer service anything less than 5 stars! The fussiest amongst us; the utmost cynics and even the compulsive complainers couldn’t find fault with this company’s customer service, its iOS app and most importantly its product!

Great product, Fair Price, Superb support, Reliable

From my very first interaction, I was treated with genuine professionalism, trust, and respect. It was clear from the outset that this wasn’t just about following a script or ticking boxes—you took the time to listen, understand my concerns, and work with me to find solutions. That level of empathy and integrity is something you don’t come across very often these days.

What impressed me the most was that no one hid behind policies or red tape. You didn’t default to generic answers or leave me feeling like “just another customer.” Instead, you took responsibility, communicated clearly, and stayed committed to resolving the issue in a fair and practical way. It was a refreshingly human approach to customer service, and it made a world of difference.

You truly went the extra mile—not because you had to, but because it’s clearly part of your ethos. That commitment to doing the right thing, even when it might be more difficult or time-consuming, is what sets you apart.

This experience has left me with complete confidence in your company, and I’ll be recommending you to everyone I know. In a world where genuine service often feels like a thing of the past, you’ve proven that excellence still exists—and it’s being delivered by people who care.

Thank you once again to the whole team. It’s been an absolute pleasure.

This is a great company. The tracker works exactly as promised with many extra facilities including geofencing. When they had an upgrade available, they provided it promptly at a good discount. Their customer service is helpful and very responsive.

You're kept up to date with whole process and the response time from the team is first class.
The Safetag is constantly updating your journey and another great feature is you can find your car in big carparks or any area your not sure of.

Reached out for some info and it was dealt with in fast time, and so very polite with some extra info on how I can move forward in the future, please try these guys out they're absolutely brilliant 👏

The staff at Safetag are immensely professional and very friendly. They sorted my query very fast and got my new tracker up and running in no time as I had transferred my account to a new device. I cannot recommend enough - you won't be disappointed choosing Safetag.

Good dealing with a team of people not a AI thank you for resolving a charging issue

I've had a Safetag tracker on my Motorhome and cannot fault the service or information via the app. Well worth it.

SafeTag Tracking has some good aspects worth mentioning. The setup is simple, and the device performs well, offering reliable car tracking through the app. Customer service is responsive and helpful, especially when dealing with issues like SIM card troubleshooting or replacement parts. However, connectivity glitches during setup can be frustrating. Overall, decent but room for improvement. ***

Brilliant device. Customer service is excellent.

I very seldom write a review but this really deserves one.
It is a fantastic little device, backed up with an easy to use app and / or online account that both work very very well.

1. It's a fraction of the price of many theoretically 'superior' devices on the market
2. It is simple to install in the car No wiring at all is required - charge it up and hide it in the car somewhere.
3. I'm sure some insurance companies demand more but mine was more than happy with this device - and I am using it on a £40K Audi S3.

In addition to the excellent way it works, there is also a very good aftersales support set up which is UK based and quick to respond. I had a few questions that were answered thoroughly, but more interestingly, I had a couple of suggestions for how this could be made even better with some changes to how the app notifications work - and therefore how they would work in the event of someone actually stealing the car. My recommendations are on the list for a future software update.
Overall ….. very impressed and highly recommended.

I purchased my 4G tracker and tried to set the device up, they had an error on their side however managed this well, it took a few days but that is acceptable, however on 2 occasions the GPS device stopped working the first time was a random shut off and network failure again their side but it corrected so i continued to use the device as i was given a discount off the membership, however my device stopped working again, i did all the typical reboot options then contacted them again, got told the same instructions i already done, and it has been a week no solution, thought i have paid for 3 months i will cancel the renew, and then the cancelled my plan immediately and de-registered my device and kept 8 weeks worth of money and i have no service.

I cannot recommend the product as it is not reliable, possibly i have had a faulty device, but they have given me no solutions.

Have had the mini unit for about 3 months now and have travelled all over the country in that time. It's unbelievably good and reliable. Support is highly responsive, very customer-friendly and technically astute (Thanks, Amar!). Would not hesitate to recommend it to anyone who will listen!

Super easy to use, great value and super reliable! Customer service has been excellent on the only time we have asked for help, and you even get a free 2 week trial! Fantastic. We have 5 of these and use these regularly through the expedition season for DofE

One of the most reactive companies I have dealt with in over 35 years in fleet management.
Super efficient at responding to questions by knowledgeable employees. Special mention to Leantine who goes above and beyond.
Ian - Coral Windows (Bradford) Ltd

An excellent gadget, way better than anything else I’ve tried and bought before

For the price is absolutely amazing and does exactly what it says on the tin!

I would definitely recommend