We have ordered a couple of times and the meat has always been great. Unfortunately there was a slight issue on one of our poultry orders, but it was swiftly resolved by Christopher David. Halal meat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing quality everytime. I trust saffron alley and are my main butchers i order from. Am a customer for just over a year now. Every order is delivered made on time, nothing is ever missed or incorre... See more
Company replied
Ordered the grass-fed free range Turkey. Although it came a day late (courier fault) the turkey was absolutely delicious. I have never had such a juicy tender chicken. I did brine the turkey which pr... See more
Company replied
I was introduced to Saffron Alley by my sister and I’ve been ordering from Saffron Alley for a few years now and have never been disappointed. Their products are fresh and of high quality and the... See more
Company details
Written by the company
Our ethos is built upon providing ethically reared meats for you and your family. Our vast range of both traditional and modern butchery cuts is constantly growing helping you keep meal times special. All our foods are hormone and anti-biotic free. Free delivery over £40; farm fresh straight to your doorstep.
Contact info
Reading, United Kingdom
- info@saffronalley.com
- saffronalley.com
4.7
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Can do much better
Pros
Access to grass fed meat, easy ordering and delivery. Has some good cuts. Customer service emails are relatively efficient.
Cons
There have been several issues with the meat from this store.
1. Leg mince with excessively high fat content
2. Lamb shoulder with neck pieces in the bag and too many bones
3. Badly butchered qurbani meat
4. Smelly chicken meat
5. Irregular cuts
6. Extremely unhealthy additives
7. Chicken with bruised bones
Despite informing them of the issues it is appearing they have unethical standards. Do not buy any of their processed or minced products.
Read the labels carefully.
17 January 2026
Unprompted review
Reply from Saffron Alley
Hi F.R Ahmed,
Thank you for bringing this to our attention. I’m sorry to hear about your experience and understand why this would be concerning.
At the moment, we’re unable to locate your order, as we don’t have the relevant details yet. To help us review this properly and assist you further, could you please share your order number with us?
If it’s easier, you’re also very welcome to call us on 08081648998 or email us at info@saffronalley.com directly, and our team will be happy to discuss this with you and work towards a resolution.
We genuinely want to look into this and support you, and your details will help us do that as quickly as possible.
Kind regards,
Team Saffron Alley
Turkey - Free range and grass-fed
Ordered the grass-fed free range Turkey. Although it came a day late (courier fault) the turkey was absolutely delicious. I have never had such a juicy tender chicken. I did brine the turkey which probably helped too. It was a bit pricey but well worth it for odd occasions.
24 December 2025
Unprompted review
Reply from Saffron Alley
Dear Ibrahim,
Thank you for such an honest and detailed review - we really appreciate it!
We're sorry the courier was a day late, that's frustrating and we understand. But we're really glad the turkey itself was absolutely worth it - juicy, tender and delicious is exactly what we aim for. Those grass-fed free-range birds are a cut above and it sounds like yours did not disappoint!
Hope to serve you again on your next special occasion.
Kind Regards,
Team Saffron Alley 🧡
Reasonably okay
I have been regularly ordering because of the quality meat. However I think the cuts need to be better. The size of boti is often large.
1 January 2026
Unprompted review
Reply from Saffron Alley
Dear Saima,
Thank you for ordering regularly and for the honest feedback!
We're glad the meat quality keeps you coming back. Your point about the boti cut size is really helpful - we'll pass that on to our butchery team. Feedback like yours is exactly how we improve. Hope the next order is even better!
Kind Regards,
Team Saffron Alley 🧡
The Best!
The choice of food is large and essentially the animals are farmed halal and not just slaughtered halal.
I think the minimum order for delivery is very reasonable and the honestly the quality of meet is outstanding.
So far I have tried a variety of Chicken, beef and lamb options inc chicken livers
The customer service is 5*
So happy for such a business to exist as I often feel conflicted about the source is the meat and farming practices.
Could not recommend highly enough!
9 January 2026
Unprompted review
Reply from Saffron Alley
Dear BoxingTunes,
Thank you for this - what a review!
You've put it perfectly - farmed halal, not just slaughtered halal. That distinction really matters to us and it's great to see customers who understand and appreciate the difference. We're proud to offer a range that supports both ethical farming and halal standards. Really glad you're happy with the variety and the quality!
Looking forward to your next order.
Kind Regards,
Team Saffron Alley 🧡
Customer service is 1st class
Customer service is 1st class, Christopher David was professional, understanding of the situation and sorted it out swiftly, much appreciated. I will be placing another order shortly. Everything I’ve ordered has always been top quality, it’s so great to find a top quality supplier
5 January 2026
Unprompted review
Reply from Saffron Alley
Dear Domenica,
Thank you - 1st class is exactly the standard we hold ourselves to!
Christopher David will be really pleased to read this. We're glad he handled things swiftly and professionally for you. Really looking forward to your next order - we'll keep up that standard!
Kind Regards,
Team Saffron Alley 🧡
I was highly impressed by the customer…
I was highly impressed by the customer service provided to me by brother Nazeem. He efficiently dealt with my query and resolved in seconds. Communication was easy, order placing was fast. Place the order in just one click and enjoy Halal meat at your doorstep isn't its a blessing for all the Muslim community. Highly recommend.
15 January 2026
Unprompted review
Reply from Saffron Alley
Dear Huma,
JazakAllah Khair for such a lovely review!
Brother Nazeem will be delighted to know he made such an impression. And you've said it beautifully - halal meat at your doorstep really is a blessing for our community. That's exactly why Saffron Alley exists.
Thank you for the recommendation and we hope to keep serving you well!
Kind Regards,
Team Saffron Alley 🧡
Proactive customer service
UPDATE:
Saffron Alley got in touch with me and informed me of the changes that they're going to implement to alleviate some of the concerns I had listed in my original review. I really appreciate how they actually took in the feedback and are making real effort to improve; not exactly common nowadays! They did what they could to make things right and their customer service alone makes this an option to consider above other competitors. I look forward to trying them again, they have a great range of unique products that you'd be hard-pressed to find at your local halal butchers.
21 November 2025
Unprompted review
Reply from Saffron Alley
Hi Farah,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations, both with the service and the products received.
We’ve reached out to you personally to discuss this further and to better understand the concerns raised. Your feedback is important to us, and we’d really appreciate the opportunity to address this directly and see how we can make things right.
Thank you again for bringing this to our attention. We look forward to connecting with you.
Kind regards,
Team Saffron Alley
First time shopping with this company…
First time shopping with this company all ready dissapointed as i get a call saying missed collection kind of speak and now delivery be bit later as in day later so now having to try and get day off work and yet went by the good reviews
7 January 2026
Unprompted review
Reply from Saffron Alley
Hi Adrian,
We’re really sorry to hear about the inconvenience you’ve faced with your order. To help us resolve this quickly, could you please share your order ID or the email address used for the purchase?
Alternatively, you can contact us directly at info@Saffronalley.com or 08081648998, and our team will assist you promptly.
We truly appreciate your patience and understanding.
Kind Regards
Team Saffron Alley
This was my first order from Saffron…
This was my first order from Saffron alley. I ordered 4 ribeye steaks, 2kg chicken wings, 1kg beef mince, 1kg lamb mince and 2kg of chicken breast. Everything came in freezer ready packaging that kept well.
First the steaks. Flavour was absolutely delicious. Slightly thicker than I like so had to cut it in half. One didn't smell great (bit eggy) so got thrown away.
Chicken wings were the best wings ive ever had. Very fresh and no bleeding under the skin or broken wings, only query is one bag was double joint one one flats & drums. I don't know why but would like the option to choose.. Will definitely purchase those again.
Lamb mince I just didn't like, overground and smelled terrible. Beef Mince was very nice but again over ground. So I don't think ill buy the mince again.
I haven't used the chicken breast yet but they looked good.
19 December 2025
Unprompted review
Reply from Saffron Alley
Dear Cm,
Thank you for such a detailed and honest first-order review - this is so helpful!
Really glad the steaks were delicious and that the chicken wings were a standout - we'll pass that on to our team! We're sorry to hear about the one steak and the mince experience. Your feedback on the mince texture is genuinely useful and we'll look into it. We hope you enjoy the chicken breast and that your next order is a full 10/10. Thanks for giving us a fair and thorough review!
Kind Regards,
Team Saffron Alley 🧡
Safe to consume?
So am used to shop from Saffron Alley,
But this time I wasn't very impressed by my delivery and am questioning if is even safe to consume what I ordered
So today I received some beef fat and found some cycst and when trying to cut it in cubes I have found yellow colour inside the fat so is this safe?
And one pc of ribs I have ordered was gray looking so very not impressed about this .
3 January 2026
Unprompted review
Reply from Saffron Alley
Hi Kawthar,
Thank you for your continued support, and we’re really sorry to hear you were left worried about whether the order is safe to consume. We understand how concerning this is, especially when something looks different to what you expected.
On the points you mentioned: colour variation in beef fat can sometimes happen naturally (fat can range from white to cream/yellow depending on factors like diet and the cut), and some pieces can also have small glands/knots that are normally trimmed during prep. That said, if you’ve found anything that looks unusual (such as cyst-like spots) or if there’s any off smell/slimy texture, we’d always advise not consuming it and letting us investigate urgently.
For the ribs looking grey: some meats can appear darker/greyer due to normal oxidation and how they’ve been vacuum packed, but it should not smell unpleasant or feel sticky. If you’re unsure, please don’t eat it; our team will review it with priority.
Please could you send us your order number or the email address used to place the order (you can message us privately).
Once we have these details, we’ll investigate with our quality team and come back to you with the appropriate resolution. You can also contact us directly via our Contact Us page.
Kind regards,
Team Saffron Alley
Year on Year Excellance!
Year on Year, the best family Turkey experience. Succulent and fresh turkey crown for a large family get together - The service and delivery was spot-on, well communicated and as expected. Highly recommended and Halal!
25 December 2025
Unprompted review
Reply from Saffron Alley
Dear Ilyas,
Year on year - that loyalty genuinely warms our hearts, thank you!
A succulent halal turkey crown for the family gathering is exactly what we love to be part of. Really glad the service and delivery were spot-on as always. We'll see you again next year - and hopefully before that too!
Kind Regards,
Team Saffron Alley 🧡
Oh my that turkey was good
The best Christmas turkey ever. Succulent, tasty, no dryness at all. Arrived in perfect condition on the day I wanted it and was obviously very fresh with zero odour (so very high quality). The whole family agree it was the best we’ve had and we’re now fighting over the left overs. Thank you 🙏😊
25 December 2025
Unprompted review
Reply from Saffron Alley
Dear Nem,
The whole family fighting over the leftovers - that's the best kind of review!
We're so glad the Christmas turkey was a hit this year. Succulent, fresh, zero odour - that's what we promise with every bird. It's a real honour to be part of your family's Christmas table. Thank you for the kind words and see you next year!
Kind Regards,
Team Saffron Alley 🧡
Despite the support lines closed
Despite the support lines closed, David really went over and beyond to help ensure I got my delivery the next day. Over the years these guys have never failed with their consistent quality of steak, and the service they offer!!
13 November 2025
Unprompted review
Reply from Saffron Alley
Dear AbdalR,
Thank you so much - and thank you for your loyalty over the years!
David really does go the extra mile and it's moments like this that show why. Going above and beyond even when the lines were closed - that's the kind of dedication our team is built on. We'll make sure he sees this. See you on your next order!
Kind Regards,
Team Saffron Alley 🧡
Outstanding Customer Service!
Outstanding Customer Service!
I recently placed an order with Safron Alley, and while there was a small issue caused by the delivery company, the team at Safron Alley handled it exceptionally well. Christopher David personally assisted me and went above and beyond to resolve it promptly and made sure everything was sorted quickly and smoothly with great care. It’s rare to find such attentive customer support these days! His professionalism and kindness really stood out. The service from Safron Alley has been excellent from start to finish — highly recommended!
13 October 2025
Unprompted review
Reply from Saffron Alley
Dear Melissa,
Thank you for such a kind and thoughtful review!
You're absolutely right - attentive customer service is something we take real pride in. We're sorry the delivery company let things slip, but really glad Christopher David was able to step in and sort everything out smoothly. He'll be pleased to know his efforts were appreciated. Thank you for recommending us!
Kind Regards,
Team Saffron Alley 🧡
Fantastic quality of meat
Fantastic quality of meat. Been using SaffronAlleys for years now always order for a good roasting joint for Xmas.
22 November 2025
Unprompted review
Reply from Saffron Alley
Dear Mila,
Years of Christmas orders - thank you so much for the trust!
A good halal roasting joint for Xmas is something we really love to deliver - literally! We're glad the quality has kept you coming back year after year. We hope to keep making your Christmas dinners a bit more special!
Kind Regards,
Team Saffron Alley 🧡
Reply from Saffron Alley
Dear Shakil,
Thank you - and we're glad to hear you'll be back!
We'll keep the quality coming and look forward to your next order.
Kind Regards,
Team Saffron Alley 🧡
Good quality meat
This company have good standard of meat quality and good packaging, everything arrives fresh and well packed, the only thing I would prefer if the mince meat, the beef and lamb mince was less minced, it looks too purred after cooking a bit like a chicken liver pate.
But apart from that, I like this company no issues at all.
13 December 2025
Unprompted review
Reply from Saffron Alley
Dear Sara,
Thank you for the kind words and the honest feedback!
Really glad everything arrives fresh and well packed. Your point about the mince texture is noted - we'll pass that on to our production team as it's useful to know. We want every product to be just right and feedback like yours helps us improve. Thank you for recommending us to friends and family!
Kind Regards,
Team Saffron Alley 🧡
I love the quality of meat AH
I love the quality of meat AH. However in this occasion one of the packets were not sealed properly making the juices leak out.
Also I was quite disappointed with the way the chicken was cut. Being the daughter of a butcher I am very particular about how this should be done - it felt really rushed and was messy.
But I do recommend you to family and friends and think they would all have the same opinion.
6 December 2025
Unprompted review
Reply from Saffron Alley
Dear Farzana,
Thank you for the honest review and for continuing to recommend us to family and friends!
As the daughter of a butcher, your eye for quality cuts is sharp and we really appreciate the feedback. We're sorry to hear about the packaging seal and the chicken cutting - that's not the standard we want to deliver. We'll take this seriously and look into it. We hope the next order meets your high standards!
Kind Regards,
Team Saffron Alley 🧡
Reply from Saffron Alley
Hi W Bains,
Sorry to hear this. That’s not the experience we want anyone to have.
We’d like to look into this properly, but we’ll need a bit more information. Could you please share your order ID or the email address used to place the order?
You can also reach us directly at info@saffronalley.com
Or give us a call on 08081648998, and our team will help resolve this as quickly as possible.
We look forward to hearing from you and getting this sorted.
Kind Regards,
Team Saffron Alley
Reply from Saffron Alley
Dear Mehdi,
Thank you for the kind review - quality, packaging and delivery, ticking all three boxes is exactly what we aim for!
See you on your next order.
Kind Regards,
Team Saffron Alley 🧡
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