I've experienced quite a few issues with the Saffron BS app. I've always stated that Saffron BS have the best customer service when you call them. I've never waited longer than a few minutes before... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Spoke with Kyle this morning to update my address details, Kyle then spotted we could be earning more interest and so changed over our accounts to higher earning ones, and then sorted out my online ac... See more
Company replied
I am dealing with my mothers estate. She loved Saffron Brentwood because the staff are so friendly. They have been super supportive of me including a cheerful hello or recognition when I arrive in... See more
Company replied
I recently went into the Colchester branch to open a new ISA and reinvest an existing ISA. My husband and I were seen by Kyle Stanway who expertly guided us through the process and made all the necess... See more
Company replied
Company details
Written by the company
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Contact info
1A Market Street, CB10 1HZ, Saffron Walden, United Kingdom
- saffronbs.co.uk
4.6
Excellent
264 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful with my phone query
Very helpful with my phone query, and everything was resolved quickly
3 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for taking the time to share your experience! We are pleased to hear that your phone query was handled efficiently and that everything was resolved quickly.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
We appreciate your support and look forward to helping you again!
I had a lovely experience speaking to…
I had a lovely experience speaking to Maria who really helped me when I was struggling to get my online banking set up. She was really patient and really put me at ease. I would definitely recommend Saffron Building Society because they always give great customer service and do their best to help.
2 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you so much for your kind words! We are delighted to hear that Maria was able to assist you with setting up your online banking and that she made the experience a pleasant one.
Her patience and support are exactly what we strive for at Saffron Building Society, and it’s wonderful to know that you felt at ease during the process. We truly appreciate your recommendation and are committed to providing great customer service to all our members.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
I was greeted cheerfully and very…
I was greeted cheerfully and very polite.
Kendra was obliging, well informed when I asked questions.
It was a truly professional service.
2 June 2026
Unprompted review
Reply from Saffron Building Society
Thank you for sharing your lovely feedback! We are thrilled to hear that you were greeted warmly and that Kendra provided you with such polite and professional service.
It’s fantastic to know that she was able to answer your questions and assist you effectively. We pride ourselves on delivering a high standard of service, and your kind words affirm our commitment to our customers.
If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!
Efficient and reliable
A very nice lady by the name of Kendra was very effective in sorting out an issue I had with my savings account, by phone. Saffron are particularly good with communications for customers who are not happy with financial transactions over the internet, like me.
11 May 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your wonderful review! We are delighted to hear that Kendra was able to assist you effectively with your savings account issue over the phone.
At Saffron, we strive to provide excellent communication and support, especially for customers who prefer not to handle financial transactions online. It’s great to know that you felt well taken care of during your experience.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
I got there early for my appointment with Kendra
I got there early for my appointment and was seen to very quickly by Kendra.
She explained everything I needed to know regarding my ISAs and the procedure went through without a hitch.
Kendra made me feel very assured and told me she was there to help me if I had a problem with my finances.
All in all I had a very good and helpful meeting.
29 May 2026
Unprompted review
Reply from Saffron Building Society
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Kendra provided you with such prompt and helpful service during your appointment.
It's wonderful to know that she was able to explain everything clearly regarding your ISAs and that you felt assured throughout the process. We pride ourselves on offering excellent support, and it’s great to hear that Kendra was there to assist you with your financial needs.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again!
Great Customer Experience
I needed to reset my account password so I called Saffron to assist. The representative, Kyle Stanway, could have been more helpful or patient with me as we went through security & the reset. Really great customer service.
22 May 2026
Unprompted review
Reply from Saffron Building Society
Thank you for taking the time to share your positive experience with us! We are delighted to hear that Kyle Stanway provided you with such helpful and patient assistance while you reset your account password.
At Saffron, we strive to deliver exceptional customer service, and it’s wonderful to know that Kyle was able to support you effectively during the process. Your feedback is invaluable to us and serves as a great motivation for our team.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
very thorough and made sure everything…
very thorough and made sure everything worked by the end
11 May 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your positive feedback!
We’re pleased to hear that you found our service thorough and that everything was working smoothly by the end of your experience.
Our team is dedicated to ensuring that all your needs are met, and it’s great to know we achieved that for you.
If you have any further questions or require assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Superb customer service
Spoke to Kendra about my savings ,she couldn’t have been more helpful.
Able to answer all my questions without any problems ,listened and was a pleasure to deal with
Many thanks
9 May 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your wonderful feedback!
We’re thrilled to hear that Kendra was so helpful in addressing your savings inquiries. It’s great to know that she was able to answer all your questions and made the experience a pleasure for you.
We truly appreciate your kind words and will make sure to pass on your thanks to Kendra.
If you need any further assistance, please don’t hesitate to reach out. We look forward to serving you again!
Andy was very helpful and friendly and…
Andy was very helpful and friendly and very easy to deal with, knowledgeable and good advice - I came in late for my appointment (one hour late) - was accommodated brilliantly by Andy and Lucy before being seen after the busy spell at the desk.
11 May 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your fantastic review!
We’re delighted to hear that Andy and Lucy provided you with such helpful and friendly service.
Our team strives to offer knowledgeable advice and ensure a positive experience for all our customers, and it’s wonderful to know that they succeeded in doing so.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out.
We appreciate your support and look forward to welcoming you back!
Cassie Jones from the bishops stortford…
Cassie Jones from the bishops stortford branch always makes me feel like a valued customer and makes any service you require in branch smooth and stress free.
She also is polite and very approachable and always will have you leaving with a smile, definitely will be coming back to Bishop’s Stortford branch
30 April 2026
Unprompted review
Reply from Saffron Building Society
Thank you so much for your wonderful review!
We’re thrilled to hear that Cassie has consistently made you feel like a valued customer at our Bishop's Stortford branch. Providing a smooth and stress-free experience is our goal, and it’s fantastic to know that Cassie’s polite and approachable manner has contributed to your positive visits.
We look forward to welcoming you back to the branch soon! If you need any assistance in the future, please don’t hesitate to reach out. Your support means a lot to us!
Kendra helped me on the phone as I…
Kendra helped me on the phone as I normally go
Into a branch. I appreciate how easy it was on the phone
So thank you.
1 May 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your kind feedback!
We’re delighted to hear that Kendra was able to assist you over the phone and that you found the process easy.
We strive to provide excellent service, whether in branch or remotely, and it’s great to know that Kendra met your expectations.
If you need any further assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Great customer service
Great customer service. Cassie Jones sorted my issue. Friendly and efficient.
30 April 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your fantastic review! We’re thrilled to hear that Cassie provided you with great customer service and was able to sort out your issue efficiently.
Our team takes pride in being friendly and helpful, and it’s wonderful to know that Cassie made a positive impact on your experience.
If you need any further assistance, please don’t hesitate to reach out. We truly appreciate your feedback!
A pleasant and successful experience
Staff were very pleasant and aware of the products and my relevant needs
30 April 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your positive feedback! We’re delighted to hear that our staff were pleasant and attentive to your needs.
Providing knowledgeable and friendly service is a priority for us, and it’s wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!
Kyle explained everything clearly to…
Kyle explained everything clearly to both of us and made it easy to open our new accounts
2 April 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your lovely feedback! We're so pleased to hear that Kyle provided clear explanations and made the process of opening your new accounts straightforward for you both.
Our team is committed to ensuring a seamless experience for our customers, and it’s fantastic to know that Kyle delivered on that promise.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch. We truly appreciate your support!
Kendra Coady-Gleason was very helpful…
Kendra Coady-Gleason was very helpful as I’m in a nursing home at the moment I didn’t have my pass book here with me and I owe my grandson money for which he paid for me she was very good and sorted me out which saved me worring and I really appreciate the support she gave me.one big thank you to her Regards Mary 😀
23 April 2026
Unprompted review
Reply from Saffron Building Society
Thank you so much for your kind words! We are thrilled to hear that Kendra was able to assist you during your time in the nursing home. It’s wonderful to know that she could help you sort out the situation with your grandson and alleviate your worries.
We truly value your appreciation and will make sure to pass on your gratitude to Kendra. If you need any further assistance or support, please don’t hesitate to reach out.
Easy to use
No long menu options or ‘bots’ to deal with, just a friendly and helpful lady who sorted out both our accounts and explained the log in difficulties.
23 April 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our team.
Our aim is to provide friendly and efficient service, and it’s great to know that our representative was able to assist you with your accounts and clarify the login issues.
Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts.
If you need any further assistance, please don’t hesitate to reach out.
Annual review of finances
We saw Alasdair today and he did a review of our finances and explained to us the different options we had, enabling us to make decisions on what to do with our finances. So we have now got that done for another year, he made it very easy for us and we will be back next year as we always have done for many years.
20 April 2026
Unprompted review
Reply from Saffron Building Society
Thank you for taking the time to share your experience with us. We are delighted to hear that Alasdair was able to assist you with your financial review and provide you with clear options to help you make informed decisions.
It is our aim to make the process as straightforward and beneficial as possible, and we are thrilled that you found it easy to navigate. Your continued trust in our services over the years means a great deal to us, and we look forward to welcoming you back next year for your annual review.
If you have any further questions or need assistance in the meantime, please do not hesitate to reach out.
Kendra at Saffron Building Society in…
Kendra at Saffron Building Society in Bishops Stortford was very pleasant and approachable, explained the product very well and was excellent throughout the whole process
13 April 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your kind feedback regarding your experience with Kendra at our Bishops Stortford branch. We are thrilled to hear that you found her pleasant and approachable, and that she provided clear explanations of the product throughout the entire process.
At Saffron Building Society, we pride ourselves on delivering excellent customer service, and it is wonderful to know that Kendra exemplified this during your visit. Your satisfaction is incredibly important to us, and we appreciate you taking the time to share your positive experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back soon!
Good, Old-Fashioned Service
Telephoned on an 0800 number and was quickly able to speak with a helpful, competent representative (Lewis), who was able to implement the required transactions quickly and efficiently.
15 April 2026
Unprompted review
Reply from Saffron Building Society
Thank you for your feedback regarding your recent experience with our team. We are pleased to hear that you were able to quickly connect with our representative, Lewis, and that he provided you with a helpful and competent service.
It is wonderful to know that Lewis was able to implement your required transactions swiftly. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Excellant Service
My wife and I visited the Saffron Walden branch today with the purpose of renewing our annual ISA's, as always we were greeted by courteous staff..The young man dealing with the paper work was Alex Groves who we found to be charming and efficient making the whole process very pleasant.
14 April 2026
Unprompted review
Reply from Saffron Building Society
Thank you, Roy, for taking the time to share your experience at our Saffron Walden branch. We are delighted to hear that you and your wife were greeted by our courteous staff and that Ally provided you with charming and efficient service during the renewal of your annual ISAs.
It is our goal to make every visit as pleasant as possible, and we are thrilled that Ally contributed to a positive experience for you both. Your feedback is invaluable to us, and we appreciate your kind words.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to welcoming you back soon!
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