Saffron Building Society Reviews 

Emily was very informative and friendly. She went through the various options clearly and we were very comfortable with the conversation and impressed with her knowledge of the products.

i had a meeting with emily in the saffron walden branch today to discuss my savings options.i can honestly say what a truly lovely experience, emily was courteous, efficient, welcoming, warm, kind and thoroughly professional and she really listened so a really refreshing individual who i would highly recommend and thank you

Had a grey haired surfer problem with the app. Sent a message. Staff member Alasdair came back pronto with the solution. All resolved quickly.

I spoke to Kim in retentions. I asked her a range of questions and concerns. She was absolutely amazing, brilliant knowledge, advice help and support. Provided amazing customer service and was extremely patient helpful and supportive. Would highly recommend.

Staff at the Saffron branch could not have been more friendly and helpful dealing with my recent account change.
Cannot recommend highly enough

Thanks Russell for your assistance with our company accounts. Great to know there's someone at the end of the phone to help out.

Recently I had the pleasure of speaking to Kyle. A very amiable and helpful gentleman at Saffron Building Society.

I gave him my requirements to do with my savings account, and he quickly saw to my request. He was polite, efficient and professional. As are all staff at the Bishops Stortford branch.

I wish Kyle and all the staff a very Happy Christmas.

Kyle was a great help in a very stressful situation

What a joy to find humans that care. being "mature" ( or old in old speak) banks can be intimidating & unhelpful whereas the Saffron were understanding and friendly and made opening an account es easy as they are allowed to legally ! They pay a good rate of interest and cant be faulted. Russell Smith was amazing helping me open my business account and now Iwill open a private one as well. BTW - IF you know any charities they do an amazingly great account for charity to make a good interest on their savings !

I had forgotten about the email I received regarding reinvestment for an ISA so to receive a phone call about renewal was magnificent. Thank you so much. I'm staying with you forever.

Helpful staff. Good interest rate for our community savings account.

Sophia dealt with my phone call in an extremely friendly and professional manner. She was helpful without being patronising and solved a longstanding problem with ease. An asset to your organisation!

Celia

Saffron Building Society you should celebrate your achievements - you’ve got unparalleled customer service systems in place that the majority of other companies could learn lessons from ….. my issue this morning was resolved professionally, quickly and without any ‘can’t do’s’ by Abbie Mead.
Thanks Abbie you were exemplary this morning

Saffron Building Society are outstanding. Had a query about some children's' accounts closing and rang them. Spoke to Lewis, he was amazing and sorted it for me

Sophia was wonderful. Helpful, patient and friendly. Helping Saffron to keep customers happy. A real credit to the company.

A very pleasant and efficient appointment with Kyle S.

I visited the branch in order to close my mother's various accounts for which I had LPA.
Kyle Stanway talked me through the process, making all the steps easy to understand so they were quickly effected. His approach was friendly and efficient.

The staff, Emily, were knowledgeable and made time to explain my investment to me. It’s good to have a face to face consultation where you can ask questions

I was having problems setting a password when opening a new account, I called the Help Line.
I was greeted by Jodie in a friendly manor, not to robotic.
We went through the problem together, she pinpointed it to being certain characters that the system does not like. Gave me a temporary password and i was away.
She stuck with it, never talked down to me. I am looking forward to many years dealing with Saffron.