Sailways Reviews 51

Reply from Sailways

May 18, 2026

Dear George,

Thank you for your kind review and for choosing Sailways!
We're very pleased to hear that you enjoyed your experience with us and we hope to welcome you again soon!

Warm regards,
Sailways

Reply from Sailways

May 7, 2026

Thank you very much for your kind words and for choosing us!

We are very happy you enjoyed your trip and that our team could assist whenever needed Even when small issues arise, our goal is always to make sure our guests enjoy your time to the fullest.

Thank you again for your trust, and we look forward to seeing you again onboard soon!

Fair winds from all of us

Reply from Sailways

May 13, 2026

Dear Joanna,

We are genuinely sorry that, several months after your charter, you have chosen to publicly describe your experience in this manner. Nevertheless, we believe it is important to clarify certain facts that are missing from your review.

As you and crew are aware, the main incident during the charter involved damage to the boom/gooseneck system during sailing maneuvers on the second day of the trip.

This is one of the most reinforced and highly loaded structural areas of a sailing yacht, specifically designed to withstand very significant forces. Our primary concern at that moment was the safety of the crew, and fortunately the yacht returned safely without injuries or further danger.

What is also omitted from your review is that:

* communication with our company was immediate,
* the yacht returned safely to the marina,
* our technical team mobilized on a Sunday,
* emergency intervention and repairs were carried out promptly,
* and the company chose to prioritize the continuation of your holiday instead of proceeding with immobilization of the yacht and formal interruption of the charter.

It is also important to note that, in your own review, you mention that the cruise itself was successful. For this reason, we believe that publicly presenting the company as dishonest does not accurately reflect the overall reality of what occurred during the charter.

Regarding the charges, no “fictitious repairs” were invoiced. The charges were based on actual events, technical inspection and documented findings related to the incident and the repair process, according to the charter agreement and procedures applicable to all clients equally.

We fully respect every client’s right to express an opinion. However, we believe it is unfair to publicly describe the company in this manner when, in reality, our team responded immediately to a serious sailing incident and made every effort to ensure that your holiday could continue safely and with minimal disruption.

Nevertheless, we truly appreciate that, despite the incident, your trip continued and was completed.

SailWays Team

Reply from Sailways

Feb 6, 2026

Dear Aleksa,

Thank you for sharing your feedback.

We understand how frustrating it can be when there is a disagreement at the end of a charter. That said, all damage charges are only applied after a documented check-out process, based on findings recorded at return and in line with the signed charter agreement.

We do not charge for damages without reason, and every case is handled with the same procedure and level of transparency. For obvious reasons, we cannot discuss the details of individual charters publicly, but we are always available to review any documentation directly with our clients.

Our goal is always to provide a fair and professional charter experience, and we regret when a situation is perceived otherwise.

Kind regards,
Sailways SA

Reply from Sailways

Feb 6, 2026

Dear Chris,

Thank you very much for your kind review.

We’re really happy to hear that you enjoyed the upgrade and that the catamaran met your expectations. It’s great to know that our deckhand made a positive impression and helped make your time on board more enjoyable — we’ll be sure to pass your feedback on to him.

We also appreciate your comments about the condition of the boat and the ease of communication with our office. Providing reliable support and a well-maintained fleet is very important to us.

We hope to welcome you back on board again in the future.

Kind regards,
Sailways SA

Reply from Sailways

Feb 6, 2026

Dear Alexis,

Thank you so much for your kind words — we’re really happy to hear that you had such a wonderful trip!

It’s great to know that our 24/7 support made a difference during your stay and helped you fully enjoy your time on board. Your appreciation truly means a lot to our team.

We’d be delighted to welcome you back again in the future. Thanks again for sailing with us!

Warm regards,
Sailways SA

Reply from Sailways

Sep 6, 2025

Dear Sir/Madam,

The yacht you received was a clear upgrade from your original booking (Cyclades 50.5 with 6 cabins, generator, and air conditioning instead of a Bavaria 50 without these features).

The only real issue was that the charger had been left switched off for three days, which caused the batteries to discharge. This led to one battery failing – a normal consequence in such conditions. Despite our repeated video-call guidance, your skipper could not perform the simple task of disconnecting/replacing a 12V battery.

We immediately sent a technician from Athens (5.5 hours each way). The battery was replaced, the windlass restored, and you were not charged for any battery or materials, only for the travel expenses. The yacht then operated normally for the rest of your two-week charter.

Other claims (fridge, oven, VHF, sails, tender) were never reported during your trip and do not reflect reality.

SailWays always supports its clients, but it is equally important that actual facts and responsibilities are acknowledged.

Sincerely,
SailWays Team

Reply from Sailways

Sep 6, 2025

Dear Sir/Madam,

The yacht you received was a clear upgrade from your original booking (Cyclades 50.5 with 6 cabins, generator, and air conditioning instead of a Bavaria 50 without these features).

The only real issue was that the charger had been left switched off for three days, which caused the batteries to discharge. This led to one battery failing – a normal consequence in such conditions. Despite our repeated video-call guidance, your skipper could not perform the simple task of disconnecting/replacing a 12V battery.

We immediately sent a technician from Athens (5.5 hours each way). The battery was replaced, the windlass restored, and you were not charged for any battery or materials, only for the travel expenses. The yacht then operated normally for the rest of your two-week charter.

Other claims (fridge, oven, VHF, sails, tender) were never reported during your trip and do not reflect reality.

SailWays always supports its clients, but it is equally important that actual facts and responsibilities are acknowledged.

Sincerely,
SailWays Team

Reply from Sailways

Sep 2, 2025

Dear Sir,

Your post comes two years after the alleged experience, without any evidence and with language that is both offensive and defamatory.

SailWays has never had any booking or cooperation with you. There are no records of any charter under your name, which makes your statements false and misleading.

Our company operates with full transparency and professionalism, and such baseless accusations cannot remain unanswered.

We urge every reader to consider that your claims are unfounded and not connected to any real client or event.

Reply from Sailways

Sep 1, 2025

Dear Sir,

Allow us to clarify the actual facts regarding your charter.

I love my work and I respect the clients who choose us. However, the fact remains that we spent not one or two, but eight full hours guiding you step by step on how to replace a battery, flip a switch, and activate basic systems (lights, bilge pump, fresh water pump).

And this was the result of your inexperience/lack of knowledge. You had deactivated the charger, leaving the yacht without charging for three full days. Only then did you realize the issue and call us. It is only natural in such a situation that the batteries became fully discharged. As a result, one of the batteries – as was confirmed – developed a fault. We asked you either to remove it or to replace it, and you were unable to do either.

We then dispatched a technician on a 5.5-hour journey from Athens (and the same time back), solely to replace a battery that you refused to handle. In reality, such an intervention would normally cost at least €1,500. Nevertheless, you were not charged for the battery or any materials – only for the travel expenses and fuel.

Furthermore, the yacht that we delivered to you was of a higher category than the one you had originally booked. The boat you had reserved had 5 cabins, without generator and without air conditioning. The yacht you received had 6 cabins, a generator, and air conditioning – a clear upgrade that we were able to provide thanks to the flexibility of our fleet.

Your message on Trustpilot does not reflect the real facts. It unfairly misrepresents the situation and seems more like an attempt to justify yourself in front of your guests or your family.

Sincerely,
SailWays Team

Reply from Sailways

Sep 2, 2025

Dear guest,

Your review contains a series of inaccurate and contradictory statements that do not reflect reality. With full transparency, we set the record straight:

Check-in / Cleanliness: You boarded the yacht two hours before the official check-in time, without being charged the early check-in fee (€300). The yacht had been cleaned by the crew with the support of a cleaning team according to the terms. Claiming it “wasn’t ready or clean” while boarding earlier than agreed is contradictory.

Crew schedule: The skipper explained from the very beginning that the safe daily sailing limit is 7–8 hours, in line with international safety standards. This is not “office hours” but a safety rule for both crew and guests. Despite this, he even sailed outside of these hours, including at night, to meet your pressure.

Crew bathroom: The yacht has 4 cabins/4 bathrooms. From the start it was made clear that, with 2 crew members on board, one bathroom would be used by them. This is standard and obvious in any crewed charter of this size.

Hostess / Galley: The hostess is a professional with years of experience. Her role is hostess/cook (preparing breakfast, lunch, light meals, and assisting on deck) – not Michelin chef or full housekeeper. She prepared three meals a day while also supporting the skipper. Saying she “couldn’t cook a tomato sauce” is offensive and false.

Odors / Maintenance: No official report ever recorded “bilge smells.” In conditions of 30–40 knots with waves reaching the flybridge, it is natural to have some drops through portholes if they are left open by passengers. This is a matter of use, not lack of maintenance.

Linen / Towels: Fresh and clean linen was provided according to the yacht’s standards. Claims of “old and worn” are not accurate.

Crew behavior: Comments on where the crew rests or leaves luggage are purely subjective. The crew worked continuously to serve you, operating the yacht safely, serving meals, and handling tender/fenders.

A/C – Generator: The A/C worked normally. Noise from generator and engine is natural in a 46-foot yacht; this is not a superyacht.

Photos / Expectations: The yacht is exactly as shown in the manufacturer’s brochure. If you expected something “more luxurious,” this is a matter of expectations, not misrepresentation.

Using terms such as “nightmare” and “scam” does not reflect facts but shows an attempt to discredit. The contract was executed in full: yacht delivered, services provided, crew present and working with professionalism.

It is also clear that your intent is to damage our company’s reputation. You know very well that under the charter contract SailWays acted strictly as broker/agent, since the yacht belongs to another company. In this charter we acted as intermediaries: we received the request through another broker (Mr. Lykourgos), and we secured a yacht in the area you asked for. Despite our repeated offers to communicate directly with you, you chose to deal only with your broker. Ignoring this fact now only reinforces the impression that your review is deliberate and unfair.

Sincerely,
SailWays S.A.

Reply from Sailways

Updated Sep 2, 2025

Dear guest,

Your review contains a series of inaccurate and contradictory statements that do not reflect reality. Moreover, you are repeating the same false allegations without any evidence. Despite your claims, you have not provided a single photo or document to Trustpilot to support them. Recycling unfounded accusations without proof is not a “review” but deliberate defamation.

We therefore clarify the actual facts:

Cleanliness / Equipment: The yacht was delivered clean, with all the required safety and hospitality equipment. You even boarded two hours earlier than the official check-in time, without being charged the €300 early check-in fee. Claiming it was “dirty” and “without equipment” while boarding before the official time is contradictory.

Water ingress: In conditions of 30–40 knots, with waves reaching the flybridge, it is normal for a few drops to appear if portholes are left open. This is an issue of usage, not of maintenance.

Sails condition: The sails were fully operational. In 7–8 Beaufort headwinds on a catamaran, using the mainsail is unsafe, which is why the skipper sailed under engine power. This was a safety decision, not a “damage.”

Price / “Overcharge”: The actual amount received by SailWays was €28,000 – nothing more. Bank records confirm this. Any additional sums paid to intermediaries or commissions withheld by brokers are not our responsibility. Claims of “45% surplus” are baseless.

Contract / Promises: The contract was fully respected: yacht delivered, crew present, services provided. At no point did we promise “super luxury” services. You chartered a 46-foot catamaran with a 2-person crew, not a superyacht with a multi-member staff.

Maintenance: The yacht is regularly maintained according to standards. Your remark that “the same yacht was rented again the following week” proves it was in excellent working order.

Furthermore, it is clear that your intention is to damage SailWays’ reputation. In this contract there were three parties involved: the initial broker (Lykourgos), SailWays as a second broker/agent, and the yacht’s owner (Margeo). You were fully aware of this structure. Nevertheless, you consistently refused to communicate directly with us – despite repeated invitations – and chose to deal only with your first broker. Now, by omitting both him and the owner from your review and targeting SailWays alone, your stance appears deliberate and unfair.

We also note that you have already posted another 1-star review under a different account, with similar claims. This clearly demonstrates an intention to discredit SailWays rather than provide an objective evaluation. This is precisely why we go into detail: to ensure full transparency towards third parties and the Trustpilot platform.

SailWays remains fully available to Trustpilot and the legal authorities to provide all official documentation. False accusations and public defamation will be pursued by every legal means.

Sincerely,
SailWays S.A.

Reply from Sailways

Sep 2, 2025

Dear Sir,

We are truly sorry for your negative post, which, however, does not reflect reality. Based on our records, we cannot identify any charter under your name or the name of the crew you mention.

All our yachts are delivered in full working order, with an official inspection and a signed check-in protocol by the client. If any issue arises during the charter, our policy is clear: our technical team intervenes immediately and logs the incident accordingly.

Your claims about “catastrophic condition,” “torn sails,” or “water ingress” have never been reported on any of our yachts, nor have such cases been confirmed by actual clients. Likewise, the accusation that our company does not return deposits is entirely false: all security deposits are refunded according to the contract terms, except in cases of proven damages, always with documented evidence.

For this reason, we kindly ask you to provide us with the actual details of your booking (charterer’s name, booking code, and dates) so that we can verify and respond officially. Otherwise, your post will be considered unfounded and defamatory.

SailWays does not accept unfounded allegations and reserves the right to take legal action in cases of defamatory statements.

Sincerely,
SailWays Team

Reply from Sailways

Aug 11, 2024

Dear Captain,

I would like to express my sincere gratitude for the excellent cooperation we had during the charter of our catamaran. With exceptional calmness and professionalism, you handled the minor issues that arose on the vessel, and your assistance in resolving them was invaluable. We are grateful for your understanding and support, which contributed significantly to making your vacation enjoyable.

Additionally, your decision to return the vessel with a slight delay, which we gladly accepted, further demonstrated your responsibility and respect. We were particularly pleased that the vessel was returned in excellent condition and that your guests were satisfied.

We look forward to welcoming you back soon and offering you an equally positive experience.

Best regards,
Sailways

Reply from Sailways

Jun 22, 2024

Dear Elif,
Thank you for your feedback. We are sorry to hear that your experience was not as expected. We would like to clarify the following:Upon the return of the boat, significant damages were recorded, as shown in the proforma invoice totaling €3,030. These damages were confirmed by independent inspectors and the relevant port authorities. For this reason, it was not possible to return the deposit, as the repair costs exceeded this amount.Two weeks ago, when you took the boat, the comment you left on the check-in list was filled with praise for our staff and the condition of the boat. However, you did not inform us that you lacked experience and that it was your first time on a boat, and that you planned to sail in the Aegean.After two weeks in the Aegean and the Cyclades, you confided in us that it was your first time handling a boat on your own and that you were very worried because you brought your wife and two young children. We offered you a skipper to help you enjoy your vacation safely, but you chose not to accept it. Without informing us of all the damages you had caused, you abandoned the boat on the island of Syros.The boat was delivered in excellent condition, clean and fully operational, as confirmed by the Lloyd's inspector and the port authorities. We regret that your claims do not reflect the reality.Our company is committed to providing high-quality services, and we are sorry for your disappointment. However, attempting to defame our company with false claims is unfortunate and unjustified.Thank you for your understanding, and we remain at your disposal for any further clarification.
Sincerely,
Sailways