Saint and Sofia Reviews 19,983

•

4.6

Clothing Shop

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Review summary

Created with AI, based on recent reviews

Evaluating 997 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting the excellent fit, comfort, and stylish designs. Many appreciate the diverse sizing options, including various leg lengths, which allows for immediate wear without alterations. The delivery service is consistently described as quick and efficient, with items arriving beautifully packaged. However, some customers expressed dissatisfaction with the return policy, finding it complicated or experiencing issues with refunds and gift cards. A few people also noted concerns about product quality, specifically mentioning that some items, particularly trousers, showed signs of wear like pilling or discoloration after a short period, or that sizing was inconsistent.

What people talk about most

Product

Customers had positive experiences with product quality and fit. Many reviewers praised the great quality,... See more

Quality

Reviewers mention positive feedback about quality. Many customers are delighted with the quality of items... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the super quick and fast... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and received... See more

Return policy

Customers consistently note ambiguous experiences with the return policy. While some reviewers found the... See more

Reviews shaping this summary

I've been looking for a pair of comfortable spring summer trousers in a natural fabric, and Saint and Sofia popped up on my Facebook feed with some organic cotton trousers, more than I would normally... See more

Company replied

Super quick delivery - no problems. Don’t think I’ve ever bought jeans online and been satisfied - however, as soon as I tried these on I popped on line to look at other colours!! Great quality and fi... See more

Company replied

The Chelsea trousers I ordered were to replace some I’d had for a number of years. I reordered because I was impressed with the quality of my first pair Unfortunately the material of my new ones doe... See more

Company replied

LOVE LOVE LOVE these new trousers, they fit perfectly and the best part is they come in three lengths, which most places do not offer - this means I can take them out of the packaging and wear them wi... See more

Company replied

Company details

Written by the company

Saint and Sofia creates fashion and accessories that are fair and sustainable. We design all of our styles in our London studios and make them by hand in family owned factories in Europe. Each month we introduce a considered edit of new, on trend styles. We have a team of over 50 people serving 700,000 customers from dedicated fulfilment centres in the UK, USA and Europe. We’ve been featured in Stylist, Harpers Bazaar, Vogue, The Times, Daily Mail, the Financial Times and others. We have partnerships to support the work of The Prince's Trust, The Natural History Museum, Central St. Martins and Trees for Cities.

Contact info

Tower Bridge Road, SE1 2UP, Southbank, London, United Kingdom
020 3929 3896
care@saintandsofia.com
saintandsofia.com

4.6

Excellent

20K reviews

5-star

4-star

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Replied to 93% of negative reviews

Typically replies within 1 week

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Merged reviews and profileRead more

This profile was merged with one or more other Trustpilot profiles belonging to this company. Some reviews shown here were originally from another profile, but now appear in one place.
Profiles can be merged for reasons such as identical domains, rebranding, or change in ownership. Read more

Apr 22, 2026

Please read returns or you will be stuck with a credit note!!!

Please read returns! before ordering. Normally 28 days return anywhere for refund. If you dont contact them within 14 days you will be stuck with a credit note! Feeling ripped off!

22 April 2026

Unprompted review

Reply from Saint and Sofia

Apr 22, 2026

Hi Caroline

Thank you for leaving us a review.

I am sorry to hear that you are unhappy with our returns policy.

We do state that you have 14 days to request a return on our website.

If you should need anything further - please do contact our Customer Care Team - care@saintandsofia.com.

Kind regards,
Stacey

Apr 22, 2026

All good

All good. Happy with purchase and delivery experience.

22 April 2026

Unprompted review

Reply from Saint and Sofia

Apr 22, 2026

Hi Cassie

Thank you for the 5 star review.

We are so happy having you shop with us.

Cheers,
Stacey

Apr 22, 2026

Arrived on time and in good condition

Arrived on time and in good condition. Photos in your reflect the garment true.

18 April 2026

Unprompted review

Reply from Saint and Sofia

Apr 22, 2026

HI Lia

Thank you for taking the time to leave us a review.

We appreciate this!

Cheers,
Stacey

Apr 22, 2026

Beautiful quality T shirt

First time buying from this company and it won’t be the last. Item was ordered and delivered within a day.

21 April 2026

Unprompted review

Reply from Saint and Sofia

Apr 22, 2026

Hi Sandra

Thank you for leaving us a great review!

We can't wait to see what you shop for next.

Cheers,
Stacey

Apr 22, 2026

Gorgeous casual dress

Gorgeous casual dress. Lovely flattering fit. Very pleased

15 April 2026

Unprompted review

Reply from Saint and Sofia

Apr 22, 2026

Hi Christine

Thank you so much for leaving us a lovely review.

We are happy to hear you love your dress!

Please shop with us again soon.

Kind regards,
Stacey

Apr 22, 2026

Easy to navigate website

Easy to navigate website. Easy to order and top arrived on promised date. Fabric lovely and perfect fit

17 April 2026

Unprompted review

Reply from Saint and Sofia

Apr 22, 2026

Hi Christine

Thank you for leaving us a review.

We are happy to hear you are enjoying your order.

Cheers,

Stacey

Apr 22, 2026

Perfect pair of trousers

Perfect pair of trousers. Excellent fit and good for any occasion. The second pair I’ve bought. Quick delivery and beautifully packaged

19 April 2026

Unprompted review

Reply from Saint and Sofia

Apr 22, 2026

HI Marion

Thank you for your 5 star review.

We appreciate you taking the time.

Please shop with us again soon.

Cheers,
Stacey

Apr 21, 2026

Gorgeous & Unique

Stunning trainers, perfect fit. Super fast free delivery.

15 April 2026

Unprompted review

Reply from Saint and Sofia

Apr 21, 2026

Hi Alison

Thank you so much for your review.

We appreciate you taking the time.

Cheers,
Stacey

Apr 20, 2026

Beautiful jacket which fits perfectly

Beautiful jacket which fits perfectly! Love it.

17 April 2026

Unprompted review

Reply from Saint and Sofia

Apr 20, 2026

Hello and thank you for your 5 star review.

We hope you enjoy your jacket!

Cheers,
Stacey

Apr 20, 2026

The clothes are great and I particularly love that the trousers come in long lengths (and have decent gems so can be let down further if needed). Delivery was fast, I was well informed and the returns process also really simple.
I do find I get a few too many emails now though

15 April 2026

Unprompted review

Reply from Saint and Sofia

Apr 15, 2026

Hi Charlotte

Thank you so much for your 5 star review.

We are so happy to hear that you received your order and you are enjoying it!

Please shop with us again soon.

Cheers,
Stacey

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