SAIS Autolinee Reviews 208

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bus company
  2. Bus and coach company
  3. Bus Charter
  4. Bus ticket agency

About SAIS Autolinee

Written by the company

🇮🇹 SAIS Autolinee offre viaggi confortevoli e affidabili da quasi 100 anni, affermandosi come leader nel trasporto urbano e turistico in Sicilia e oltre. Con una rete capillare di collegamenti e una flotta moderna ed efficiente, garantiamo sicurezza, puntualità e comfort ai nostri passeggeri, riducendo l’impatto ambientale. Ogni anno trasportiamo milioni di viaggiatori, offrendo soluzioni sostenibili per la mobilità quotidiana e il turismo.

🇬🇧 SAIS Autolinee has been providing comfortable and reliable travel for nearly 100 years, establishing itself as a leader in both urban and tourist transportation in Sicily and beyond. With an extensive network and a modern, efficient fleet, we ensure safety, punctuality, and comfort for our passengers while minimizing environmental impact. Every year, we transport millions of travelers, offering sustainable solutions for daily mobility and tourism.

SAIS Autolinee

🇮🇹

Il prossimo viaggio facciamolo insieme! 🚍 SAIS Autolinee offre oltre 200.000 corse all’anno con una flotta di 165 autobus, trasportando più di 3.000.000 di passeggeri. Con 100 anni di esperienza, ogni viaggio con noi è un’opportunità per vivere la Sicilia in totale comodità. Prenota ora il tuo prossimo viaggio con SAIS!

🇬🇧

Let's take your next trip together! 🚍 SAIS Autolinee offers over 200,000 trips per year with a fleet of 165 buses, serving more than 3,000,000 passengers annually. With 100 years of experience, every trip with us is a chance to explore Sicily in comfort. Book your next trip with SAIS!

Visita il sito

SAIS Autolinee

🇮🇹

La Sicilia a portata di Viaggio! 🚍 Che sia un viaggio di lavoro, una vacanza last minute o per tornare dai tuoi cari, scegli gli autobus SAIS Autolinee, garanzia di professionalità, gentilezza e comfort. Scopri tutte le tratte Siciliane, con oltre 200 corse al giorno! ✨

🇬🇧

Sicily at your fingertips! 🚍 Whether it's for work, a last-minute vacation, or to reunite with loved ones, choose SAIS Autolinee, a guarantee of professionalism, kindness, and comfort. Discover all the Sicilian routes, with over 200 tripsdaily


WWW.SAISAUTOLINEE.IT

Contact info

3.5

Average

TrustScore 3.5 out of 5

208 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We hired a bus for an 8 hour trip…

We hired a bus for an 8 hour trip around Noto , Ragusa and Modica. The bus was very comfortable, clean and spacious . Our driver was helpful , friendly and courteous. I highly recommend this company .

29 October 2025
Unprompted review
SAIS Autolinee logo

Reply from SAIS Autolinee

Dear Karen,
thank you very much for your wonderful review! We are truly pleased to know that you enjoyed your trip and appreciated the comfort of our bus and the professionalism of our driver.
Our goal is to always provide a safe, pleasant, and high-quality service.
We look forward to welcoming you on board again soon for another great experience with Sais Autolinee!
Kind regards,
The SAIS Autolinee Team

Rated 5 out of 5 stars

I had a perfectly fine experience on…

I had a perfectly fine experience on this bus. The seats recline well, more comfortable than an aeroplane I think. The ride was smooth and service was on time. Seemed like a great deal to me, a short and comfortable trip from Palermo to Catania. I think reviews just aren’t great because most people only review something if it’s a bad experience. I also left my laptop on the bus and a passenger kindly alerted me and jumped off the bus to give it to me. Thank you <3

20 October 2025
Unprompted review
SAIS Autolinee logo

Reply from SAIS Autolinee

Dear Jordanne,
thank you sincerely for sharing your positive experience. We’re very pleased to hear that you found your trip comfortable and on time, and that you appreciated the quality of our service.
We’re also touched by the kind gesture of the fellow passenger — moments like this remind us how cooperation and mutual care make every journey more enjoyable.
We hope to welcome you on board again soon!
SAIS Autolinee Team

Rated 5 out of 5 stars

Travel experience in Syracuse

On a recent visit to Sicily, we were so impressed by the hospitality of the Sicilians that we felt that we had to share a little of our experience there, and in particular, strange though it may seem, one of the stand out experiences we had, was when we came across one of the drivers in Syracuse, on the SAIS bus line. We recall that his name was Mario, (but unfortunately, we didn’t catch his surname) but he had a truly warm, genuine and beautiful personality that if it hasn’t been called out before it should have been.
In the short time we had together, we got the sense that he was a very decent, loyal and hard working person with an enormous passion for Sicily and his life there.
His bright, clean, friendly smile is almost infectious and certainly unmistakable. We would have loved to have chatted with him much longer, and by chance we did manage to catch him again on another journey we made, and when we saw him, he had the same beaming smile and greeted us on board in a way that made us feel like old friends, which is a priceless feeling to have, especially away from home.
All that aside, Mario was keen to share some great suggestions and information on the many things to see and do in Syracuse, not least of all on the good places to eat, which made our lives so much easier, and such good suggestions they were too!
Whilst we met many fabulous people in Sicily, none made a bigger impression on us than Mario, and should we visit again (which we hope we will), we will certainly look out for him! He really got our stay in Syracuse off to a really amazing start.
Perhaps, if he sees this post, we hope he will get a real sense of our appreciation! And maybe, one day, our paths will hopefully cross again.

22 August 2025
Unprompted review
SAIS Autolinee logo

Reply from SAIS Autolinee

Dear Andreaw,
Thank you so much for taking the time to share your wonderful experience with SAIS Autolinee in Syracuse. We are truly delighted to hear that your journey with us, and especially your interactions with Mario, left such a positive impression.
Mario is indeed a valued member of our team, and your kind words about his warmth, friendliness, and dedication will surely make him very proud. We are thrilled that he could help make your stay in Syracuse even more enjoyable by sharing his local knowledge and recommendations.
It is always our goal to provide not only safe and comfortable travel but also a welcoming and memorable experience for our passengers. Your feedback reassures us that our team is achieving that goal, and we will be sure to pass on your compliments to Mario.
We sincerely hope to welcome you back to Sicily soon, and perhaps Mario will be able to greet you again with that same beaming smile. Thank you again for your thoughtful review!
Warm regards,
SAIS Autolinee Team

Show reviews in all languages. (208 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look