Sakura Mobile Reviews 

Keigo-san was very helpful and the service was prompt! He even stayed after closing time to make sure everything was working properly

Service and support is good.
Price is pretty good. Flexible service. Easy support through mail. Network is also going

Quick online application and helpful staff in the Shinjuku office. I was walked through each step and setup was smooth.

The experience was great. Did not lose connectivity for the length of my stay. Their KIX staff was also super helpful. 🙂

I reached out to the business centre and asked them to make an exception for me due to my individual circumstances. They did not hesitate to grant me the exception and they were very clear about what they would do for me and what I was expected to do in return. Everyone kept their promises and our business relationship continues uninterrupted.

Excellent, eSIM worked shortly after touchdown and I am having a great connection and speed ever since!

They where very kind and gave me the answers to my needs.

very responsive

Ken was the coolest guy, very helpful and got my service up and running

Brandon did a great and fast job helping me.

The SIM card provided us with the right data connection with excellent speed.

The process is so good, but most of the time I don’t have a good signal.

This was my first trip to Japan and I'm extremely happy I went with Sakura Mobile. Not only is it easy to use but the customer service is beyond wonderful. If any issues accure they are punctual in informing you. They made my experience in japan a positive one. I had zero issues with connection at all. I will definately recommend Sakura Mobile to anyone that comes to Japan. Thank you so much for making my stay easier and wonderful!!!

Staff was friendly and helpful.

Convenient office location in Shinjuku. Very helpful & friendly staff (Thanks Brandon!). Great to be able to get organised using English, and in a comfortable air-conditioned office space.

I accidentally booked the wrong date for my esim. I sent in a ticket and they fixed it immediately to the right dates, extending the esim period by 1 day, and I didn't have to pay anything extra. 10/10 customer service.

Friendly, helpful and prompt service by the staff at the airport. Handed our SIM immediately.

No problem setting up the SIM. Instructions were super clear. Mobile phone recognises the SIM and network immediately. Just remember to restart the mobile phone to get connected.

SIM works well and fast. No problem at all.

Without the Sakura Mobile modem in my wife’s handbag there is no way we could have found the places we visited.
We used to find locations of restaurants and even toilets while out and about.
It made our holiday in Japan so much easier. Would definitely use again.

Last autumn I picked up a Sakura Mobile SIM card for my Japan trip and it worked great wherever I went, very reliable, can't find anything to complain about.

This week I had a question related to an upcoming trip and they got back to me quickly, understood what I needed, answered my question, and even provided extra advice.