Sakura Mobile Reviews 

Seamless signing in and easy payment method.
Installation was also easy given clear instructions.

The only English support service provider so far that I have trusted.

I have been using Home Wifi service for more than 1 month.
There has never been any connection issue. It is fast enough for me to play online game while watching YouTube and having WhatsApp call.
The setup is a no brainer, very easy. I just plugged in the device into wall socket and it was ready to use.
Also, the customer service is very responsive and informative.
I hope Sakura Mobile always keep its good service.

I have had absolutely no issues with my Sakura Mobile purchase. I rented a wifi router, which was delivered to my residence with a package and paid shipping tag for when I return it. Everything has been very convenient for me.

The customer service was fast and efficient

Everything was excellent. The pocket wifi was waiting for us at the airport. It worked well, recharged every night and lasted the day. It worked throughout Japan, except for a few places in northern Hokkaido. The return process was easy. We would definitely use this service again.

they were super fast to answer my questions and very insightful and supportive, getting straight to the point delivering the informations i needed. i really felt seen by competent people

Easy to use. Very helpful staff at KIX that helped me log in and verify that everything was working. Light weight and long battery life. I carried it all the time for my Kumano Kodo trek. Even up the Dogiri-Zaka!

I was looking for a pocket wifi for my trip to Japan and I chose Sakura Mobile because it was the cheapest fee (they have a discount for long rental). Then due to a problem with my flight, I wasn't able to pick it up at the planned location. Fortunately the staff was extremely helpful and quick to react and they found a solution that worked for me. They were also very nice and welcoming.

Full english support, quick response to inquiries, and efficient handling of requests and issues. One of the best customer support I've had in my 10 years of residing in Japan.

Fantastic customer service, big thank you to both Ezri and Keigo for assisting with an issue related to my eSim. Despite communicating via email, responses were prompt, to the point and most importantly helped fix the issue in under a day. Coverage is absolutely fantastic throughout the country and is so simple and easy to use.

I recommend Sakura Mobile for anyone visiting or living in Japan.

Sakura mobile was very quick in assisting me with a reissuing of my eSIM! They provided all the necessary information I needed to successfully set it up on my phone, I highly recommend them to any Japanese visitor or resident!

I’ve used Sakura Mobile twice now while living in the Tokyo area and for about a year each time. The set up is easy and the staff are helpful. The actual cellular service is excellent too; I’ve never had any problems with it. Sakura is definitely my go-to.

We choose Sakura Mobile every year in Japan. The device (Wifi router) is always trustworthy and the service is excellent.

Very good service, super easy pickup at the airport Haneda with nice staff. Excellent connection during the whole 15 days trip.

This is an amazing little device, smaller than a packet of cigarettes it just pops into your pocket or bag.
Charged overnight and we found it would provide non stop Wi-Fi for two phones while travelling all day sightseeing, driving and even on the Shinkansen and Tokyo Metro.
Highly recommended, easy to pick up and just drop it of in a post box in the pre paid envelope at the airport.

Didnt have any issues. Internet always worked well. No buffering videos etc. Livestreams too on highest quality

I had bought the wrong product. Sakura support team proceeded with a tempestive full refund, and explaining me which was the most suitable product for my needs.

I bought 2 eSIM for me and my wife for our trip to Japan unlimited data only package last month and it was the best decision ever signal was good and strong no issues anywhere we went and was never cut off. Prior to leaving for Japan I contacted customer service and there response was fast and issue was resolved.

I regularly use Sakura pocket WiFi when I’m in Japan. It suits all my needs and is really reliable. Customer support is excellent but I rarely have to contact them. Last time I did contact them it was to extend my rental