T-31805 Filled in online sales form. Received great price for phone. Phone sent and received by Sala next day. Phone checked and full payment made by 18.00. Great communications from receievin... See more
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Review summary
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Reviews shaping this summary
Top service. Offered the best price online, packaging was received quickly and the inspection was done the next day. It was approved within a few hours and money received the next day. Really impresse... See more
Company replied
The Process was easy enough. Was told I would receive the Payment on the same day. The phone arrived and was tested well before 2.pm. Still no payment which is unusual with Revolut. Hopefully I recei... See more
Company replied
Very easy and pleasant experience... I had a very easy and pleasant experience. They provided clear communication from the start - I sent the phone on Friday and received payment on Monday . They of... See more
Company details
Written by the company
Sala Phones is a long-established and trusted mobile phone purchasing company, dedicated to helping customers unlock value from their unwanted devices. We offer a guaranteed price promise so customers can feel confident that the value offered for their device will not change, ensuring complete peace of mind throughout the process. In addition, Sala Phones provides same-day payment, meaning customers receive their money quickly once their device is received and checked—making the entire experience fast, efficient, and hassle-free. To make the process even easier, Sala Phones offers free shipping labels or request a freepost pack, which includes everything needed to safely package and send their phone without any stress or extra expense. Find our competitve offers on www.compareandrecycle.co.uk
Contact info
Rochford, United Kingdom
- support@salaphones.co.uk
- salaphones.co.uk
4.7
Excellent
992 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great price and timely payment
28 March 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us such a great review!
We're glad you have had a good experience with us.
Thanks,
The Sala Team
Shady operation.
Got quoted £450 for my iPhone in very good condition. When they received the phone they claimed it was marked around the edges and therefore would only pay me £300. The phone is in absolutely perfect condition and looks brand new.
In my opinion, this is their business model. They quote a good price initially, then state the item is in a poor condition, therefore paying out less and making more money when they sell it on. Avoid.
1 March 2024
Unprompted review
Reply from Sala Phones
Hi There,
We're sorry you have not had a positive experience with us!
We chose to counter-offer your device due to the damage on the chassis of the device. You were provided video evidence of the scratches to which you advised that it could be light marks and removable with a de-greasing agent.
Unfortunately, the damage was too extensive for us to just clean off and this meant that your device would need a housing replacement. This is the reason for the £150 deduction in price.
We have since returned your device back to you, free of charge, as you were not happy with this new offer.
Thanks,
The Sala Team
Brilliant service
Brilliant service, paid what was originally quoted, excellent packaging to secure the device, quick payout! Thank you!
21 March 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us such a great review!
We're glad you have had a good experience with us.
Thanks,
The Sala Team
Great service
Great service. Payment issued the same day they received my phone. Gave a way better price than everyone else. Would highly recommend
12 March 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us such a great review!
We're glad you have had a good experience with us.
Thanks,
The Sala Team
Whish I could score zero! PLEASE READ BEFORE SENDING PHONE
What when wrong ?
Offered 600 pounds for my iPhone 14 Pro 256gb
Practically lived in a case with a screen protector took it our when packing to send to sala was actually chuffed how well its been kept not a single scratch (I'm ocd like that). Was happy with the priced offered at 600
just been emailed saying the phone has deep scratches. I HAVE PHOTOS TO PROVE THAT THE PHONE WAS IN PRESTINE CONDITION SO THEY LIE AND REDUCE THE PRICE DO NOT GIVE THEM YOUR PHONE I WILL BE SPEAKING TO AN ONBUDSMAN AND MAKING A FORMAL COMPLAINT
How the company can improve ?
Dont lie think about your customers and be honest
28 February 2024
Unprompted review
Recently sold a phone to sala phones
Recently sold a phone to sala phones. The price was what we agreed and they paid the money out the same day they got the phone. They did require me to send more documents but it wasn’t a hastle. Money received the day after they sent it and it was a lot more than places like CEX etc. thanks again sala phones
26 February 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us such a great review!
We are glad you have had a positive experience with us.
Thanks,
The Sala Team
Great experience
Great experience, updated me on every action taken. The Offered price was decent compared to other companies and payment made same day, even tho i am still waiting for it.
Can I suggest you explore other payment methods that offer instant payments, for example PayPal or direct bank transfers. Also I was a bit surprised there is no telephone number to contact you guys on.
22 February 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving your feedback and your great review for us!
We used to offer PayPal, but unfortunately PayPal take a fee from your funds when making a business transaction and we were getting too many complaints so we decided to no longer offer this.
Also, we do use direct bank transfers but as a business this is slightly different as banking for personal use. All our payments are made same-day, so you would have got the funds yesterday. Most payments clear instantly, but some other bank providers can take longer.
Thanks,
The Sala Team
Brilliant company to deal with
Brilliant company to deal with. Good price for your device and super efficient in managing the process. Recommend them highly.
15 February 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Been a week not got paid yet
Hi
This is second time I used this company
My first experience was very nightmare with them
They apologised on that payment been delayed more then a week
But my second experience was absolutely perfect got payment as promised very next day I posted
Same day payment arrived in my account when they received phone
That’s I changed my previous one star review into a 5 star
13 February 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for your feedback.
As our Customer Service team have already informed you, it appears that you have incorrectly input your bank details on your submission. This means that our bank will void your payment from going through. We have emailed you to confirm your correct details but are awaiting a response.
We can confirm that your other trade-in has been paid in full on the same day. With no complications.
Please contact us at support@salaphones.co.uk to discuss this.
Thanks,
The Sala Team
Fabulous customer service
8 February 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Good value for money and prompt payment…
Good value for money and prompt payment straight to bank account.
1 February 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Great company message you if there any…
Great company message you if there any problems,Received payment day after
31 January 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Good service
4 stars because you sent a payment message and I had to wait til overnight for cash to arrive - maybe delay that message little - everything else was perfect - what you said you did so recommended !!!
30 January 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us 4* feedback!
Were happy to hear you had a positive experience with us.
In regards to the payments, we can see it left our accounts on the same day. However, it does mention on the email that it can take up to 2 hours to clear with us! Also worth noting that further delays can be added due to your banking provider.
We still apologise for this.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Hassle free and quick payout
Used the free postage option, paid once I had confirmed identity the day they received the phone. Highly recommend. Hassle free and quick payout
30 January 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Waste of time
Sent an iPhone 14 Pro having been given a valuation of £600. On receipt of the phone, they emailed to say the phone had light scratches on front and chassis and dropped the price offered to £410. I know they reply’ll to this quoting the cost for them to fix the issues (I’ve read the replies to all the others with the same grumble as me!) but I sent a phone with no marks at all as the photos I took prior to sending it show. Good that they immediately send the device back free of charge but just a waste of my time.
29 January 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us feedback and we apologise you were not happy with our counter offer. As you have already read, we only deduct the costs to bring this device back to its original condition.
We also would have been happy to provide images of our grading inspection showing you the scratches on the phone. This might have changed your mind on our reviews.
If there is anything else you need, please contact us.
Thanks, The Sala Team
Recently sold an iPhone 14
Recently sold an iPhone 14. Postage box provided but I did pay for postage so it was insured. Got confirmation of receipt and a photo. Was told when they would open the parcel. Contacted to confirm I would be paid. Money received as advised. Can't fault them so would use again.
25 January 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Everything went fine.
Everything went fine.
Once received, they handled it quickly and payment came next day.
Payment amount was as promised upfront, so happy with that. Thank you.
26 January 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Very pleased
Very pleased, quick and fast payment, communication very good. Will definitely use again in future if needed.
Highest valuation received other companies offered alot less. Very happy. Thank you.
19 January 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving us great feedback!
Were happy to hear you had a positive experience with us.
If you need anything else from us, please contact us.
Thanks, From
The Sala Team
Very nice service am so happy 😊 thank…
Very nice service am so happy 😊 thank you sala phone
12 January 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving such great feedback for us!
We are glad to hear that you have had a positive experience with us.
Thank you,
From The Sala Team
I cannot praise Sala phones high enough…
I cannot praise Sala phones high enough great service quick payment. Excellent is all I can say.
5 January 2024
Unprompted review
Reply from Sala Phones
Hi There,
Thank you for leaving such great feedback for us!
We are glad to hear that you have had a positive experience with us.
Thank you,
From The Sala Team
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