Salesforce Reviews 

Worst experience ever.
No one ever replies. When u want to delete your account they wont reply to you or send you warning that your account will be deleted they will do it out of the blue. then you are forced to reactivate it because all the data otherwise is lost and when they lock you in for a year the account is not reactivated and have to email back and forth.
I wish there was a better alternative but i also hate hubspot UI.

Salesforce is massively overpriced for what you get. The interface is clunky and difficult to navigate, even after extensive training. Customer support is slow to respond and unhelpful. Overall, a disappointing and frustrating experience. I'd look elsewhere.

I have been receiving 30-60 spam emails per day, 65.5% from Salesforce. I tried BBB complaint like others. Then forwarded them to abuse email address with no reply. After I filed a complaint with the FTC fraud division and telling them I got a reply from security at salesforce telling me to send them the complete headers which I was doing, but now when I try to send them their server is rejecting them as "SPAM"!!!! But I haven't received any spam from them recently. I have over 1,000 email addresses blocked so maybe they are getting deleted before I see them. If you file a compliant with the FTC, please let others know, perhaps a class action law suit is in order. Trustpilot wouldn't let me give the email addresses here. You can find some on the Who Is web search.

expensive and not that good sales software.

Our experience with Salesforce has been deeply disappointing, particularly due to the handling of our account by Jane.

We have consistently raised concerns about the unsustainable payment terms — being expected to pay $45,000 three months in advance with no flexibility or understanding of our business cash flow. Despite repeated attempts to explain our situation, including our use of AMEX to manage large upfront payments, Jane has been dismissive and unhelpful.

To make matters worse, Salesforce has now refused to accept AMEX altogether, eliminating the only method we could reasonably use to manage the financial outlay. The lack of empathy, support, and adaptability has been incredibly frustrating.

We are now seriously reconsidering our continued use of Salesforce due to this experience. For a company of this scale and reputation, the rigid approach and poor customer care have been unacceptable. I would not recommend Salesforce to any growing business that values partnership and support.

Salesforce enables SPAM emails and has not responded to my requests for them to stop. I have sent numerous requests to Salesforce to address this issue with no response. I complained at BBB and Salesforce's response was "Thanks for the feedback." So, no response or commitment. It certainly appears that Salesforce does not care about this and will not address issues important to SPAMees.

I believe that SALESFORCE handles all customer service enquiries for TRUSTPILOT. Please peruse my latest comments with regards TRUSTPILOT on their separate review page. Obviously, the fact that TRUSTPILOT uses this "bucket shop" of an operation, with a review rating of 1 star to handle their own customer service enquiries could not demonstrate more appropriately just how little TRUSTPILOT values its own subscribers and reviewers!
Yet another "Catalogue of Misfortune" from the AI age of incompetence!

Don't sell your soul in order to use this software. It works, but you'll never be able to get out of it and they'll raise the prices by at least 10% every year while not letting you downgrade your seats even if your number of employees has changed. When you try to get them to make changes within the rights of your contract, they'll just ignore you until the contract expires so that your rates will no longer be valid forcing you into their new, higher rates. Find an alternative with potential and better contract terms and I guarantee they will overtake this company eventually.

We personally dealt with Niloy Mukherjee as our account manager and they didn't even reply to us in 3 months. Completely useless.

Why is everyone all about AI? AI is taking away jobs and killing America and Americans lifestyles. Worst thing to ever happen in history of this country

Not for small businesses. Most things are extra, and this is an expensive product.

Also, it is locked down so tightly that I have to spend thousands on outside consultants to program most things. D-

I strongly regret ever signing up with Salesforce. Had I taken the time to read the reviews beforehand, I would have saved myself a great deal of frustration and financial stress. Their billing and contract practices are rigid and predatory—once you’re locked into a contract, there’s no flexibility. I attempted to cancel my subscription early and even offered to settle the balance upfront. Still, I was met with robotic, unhelpful responses and an insistence that I continue paying monthly until the contract ends. No room for discussion, no customer-first mindset—just profit over people.

Support is abysmal.

Emailed Matthew Ketcham 4 different times in the past few months without a response.

Suddenly none of our emails show up under account pages - which is about 1/4th of the point of the software for our small company.

Stay away use another CRM

I am using this Salesforce crm software the working is very easy

Well I could not even sign up for the product. In order to even get questions answered I had to schedule and appointment and it was going to be a week before someone would even be available to speak with me. IT's sad and funny at the same time.

No words apart from it’s rubbish. Made to use it at work so now looking for a new job due to having to use this crap.

I wish I could give 0 stars. I hate Salesforce so much. Do not ever think about implementing this CRM.

AVOID AT ALL COSTS !
Salesforce Has Failed Me — Avoid at All Costs

As a business owner of 27+ years running four integrated companies, I trusted Salesforce to deliver a CRM system that would bring together my financial, property, wealth, and accountancy arms. What I got was nothing.

We were sold a vision by Salesforce and their partner Comnexa: a CRM system “built from the ground up,” operational within weeks. We paid over £20,000. It’s now mid-2025—and we still don’t have a working system.

Emails have gone unanswered. A Zoom call I requested was ignored. When I finally received a reply, it was a legal copy-paste with no acknowledgment of:
• The fact the CRM doesn’t exist
• The personal toll this has taken on me as someone managing a mental health condition
• The breach of trust, misrepresentation, and mis-selling by their own reps

Their only concern? That I remain locked in a 5-year contract for something they failed to deliver.

Salesforce markets itself as the world’s #1 CRM. In my experience, it’s a sales machine with no accountability, no compassion, and no interest in resolving genuine business disputes.

I strongly warn any SME or founder thinking of using Salesforce: this company does not care about your business. Once you’re locked in, you’re on your own.

1/5 Stars - A Three-Year Nightmare
STAY AWAY - Especially if you're a small to medium business!
Where do I even begin with this disaster? Salesforce's sales team should win awards for false advertising. They painted a picture of business transformation, increased profit margins, and comprehensive support that would justify their outrageous pricing and trap you in a 3-year contract. The reality? Pure hell from day one.
The Bait and Switch:
The moment our signature dried on that contract, Salesforce vanished. The "amazing support" they promised? Non-existent. Every cry for help was met with generic video links, outdated articles, or the infuriating suggestion to upgrade to an even MORE expensive package. We were already bleeding money at the "top tier" they sold us on.
Implementation Disaster:
The implementation partner Salesforce stuck us with was completely incompetent. No guidance on best practices for our industry, no proper training, no strategic advice on maximizing the system. We were left floundering with a complex, overpriced mess that made our jobs HARDER, not easier.
The Real Cost:
After months of frustration, we had to hire an expert from Upwork just to make this system barely functional. So add consulting fees on top of the already astronomical Salesforce costs. Our sales team struggled daily with the unnecessarily complex interface, and productivity actually DECREASED.
Three Years of Misery:
This contract felt like a prison sentence. Every day reminded us of this expensive mistake we couldn't escape. Salesforce doesn't care about customer success once they have your money - they care about upselling you into oblivion.
Bottom Line:
Salesforce is a predatory company that preys on businesses with flashy sales presentations and then abandons you. It's overpriced, overcomplicated, and under-supported. Small to medium businesses - RUN. There are dozens of better, more affordable CRMs that actually want to help you succeed.
Save your money, save your sanity. Don't make our mistake.
Would give 0 stars if possible.

Confusing platform. Doesn't work unless you use cross-platform cookies that track you everywhere.

Trying to complete e-learning modules so that I can apply to Salesforce experience required jobs is a joke - trailhead has to link to some other platform and brand, and it's a nightmare even trying to log in. Created a new account, then couldn't log back in OR reset password.

Just my opinion, but the functionality is the same as something like Microsoft Dynamics but salesforce is 100000% less user-friendly and more confusing to use. No wonder companies look for those with salesforce experience when you need a PhD for even basic use.

Salesforce is a rich platform that lets your team track clients, vendors, partners, and more. As a platform, it rewards investment with many processes configurable with clicks, third-party apps and options for deep customization. The community of declarative "admins" and developers is welcoming and there's plenty of free training. Nonprofits can get free licenses from the Salesforce.org foundation.