Salon 99 Store Reviews 

340
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Really pleased - the item I ordered was advertised in error on their website but they honoured my order at the original price with a more expensive item and emailed me to explain. The order arrived on... See more

Rated 5 out of 5 stars

There was a problem with my order but I was immediately emailed with an offer of a replacement or immediate refund. I was happy with the replacement. Good customer service and prompt free delivery w... See more

Rated 5 out of 5 stars

Fast service & well packaged. Product was as expected as I frequently buy from another supplier, but they were out of stock on this occasion. I will definitely use this company again & highly recommen... See more

Company replied

Rated 5 out of 5 stars

Really great company. The cheapest Wella hair shampoo on the market. Genuine product. Really well packaged. Super fast delivery. Excellent!!. Thank you.

Company details

  1. Hair product shop

Written by the company

Discover your favourite salon brands at Salon .We stock a huge range of luxury hair and beauty brands with FREE tracked UK delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

340 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(340)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so impressed by their customer…

I am so impressed by their customer service!!! I was concerned my package went missing and so I wrote in to see if they could let me know when it was sent. Within a few hours they had already responded (well after working hours too!) and they reassured me that they would follow this up Royal Mail.

Even before I had time to remember about the package, they had already followed through with their promise and emailed me with an update and reassurance that if the package didn’t arrive within the next day or two that they would refund me the money.

That very day, the package arrived. I barely even had to follow up or worry about anything. Very reassuring and very responsive!!

Amazing customer service!!
Thank you very much

I’ll definitely be purchasing through your compay again.

12 September 2022
Rated 4 out of 5 stars

My box arrived broken,

I didn't know this site, I went to see the reviews and felt confident in trying. I bought a shampoo and conditioner kit. I found the products amazing, it works in 1 wash.
delivery was fast, but could have tracking on the website to follow closely when the product arrives.
my packaging arrived broken, and at the time of delivery I was warned about this and took the risk of keeping the product. because I needed it. I hope this doesn't happen again in future purchases. or will I have to switch sites to shop.

20 August 2022
Salon 99 Store  logo

Reply from Salon 99 Store

Hi Alessandra! We are so sorry to hear that your packaging has arrived damaged. We have escalated this to our Royal Mail account manager and we hope to find out why this has happened. We really appreciate your honest feedback and we will take it into account. - Lewis.

Rated 5 out of 5 stars

Positive experience

Easy to browse Web site. Very competitively priced. Quick and easy. Was kept informed of every stage of delivery. Delivery in a few days or order. Excellent will definitely buy again.

11 August 2022
Rated 5 out of 5 stars

Great service

Got my Moroccan oil at a great price and even got a free gift. Great service, item was sent out the same day and arrived two days later. Would recommend Salon 99 without hesitation. I’ll be buying my hair products from here for now on…very impressed.

3 August 2022
Rated 5 out of 5 stars

Good Retailer

I had an issue in that I was sent the wrong item. The issue was resolved to my satisfaction and I would definitely order again from salon 99. The prices are really good and products are excellent.

3 August 2022
Rated 5 out of 5 stars

Great service

Came on time, product came with a Moroccan oil comb which I did not expect and a thank you note. Very impressed. Would order from here again

9 July 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look