Salon Gold has always been so helpful and fast to reply to my queries, making any adjustments and providing me with what I need. They are very friendly, and provide an affordable service with a vari... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve been using Salon Gold for my wife’s salon for the last few years, and the service has always been excellent. No issues at all — everything is straightforward, reliable, and competitively priced.... See more
Company replied
for over 30 years i have been with various insurance providers just before 2020 i changed over to salon gold, after couple of years went back to a old provider. i always had 2 providers business insur... See more
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I’ve been insured with salon gold for about the past 10years. Easy to renew policy and have details with online access. I’ve never had to make a claim and can’t vouch for that side, but that’s lucky... See more
Company replied
Company details
- #18 of 38 best companies in Business insurance company
- #69 of 227 best companies in Insurance agency
- #88 of 183 best companies in Insurance broker
- #8 of 14 best companies in Liability Insurance Company
Written by the company
Salon Gold Insurance | Over 30 Years Experience | Helped Over 100,000 Businesses | Low Cost ✓ Instant Cover ✓ Full Public Liability / Malpractice✓
Contact info
Chancery House, St Nicholas Way, SM1 1JB, Sutton, United Kingdom
- 020 8655 0444
- info@salongold.co.uk
- salongold.co.uk
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Quick and easy renewal
Quick and easy renewal, covering all of your business needs at a competitive rate. I would highly recommend Salon Gold.
16 June 2026
Reply from Salon Gold
Hi Neecie. Thank you so much for your wonderful review. We're delighted to hear that your renewal was quick and easy and that our cover continues to meet all your business needs at a competitive price. Your recommendation means a great deal to us. We’re always here to support you and your salon.
Kind regards, Jackie
Reply from Salon Gold
Thank you for your feedback! We're delighted to hear your quotation was quick and efficient. If you need anything else, our team is always here to help.
Kind regards, Jackie
Reply from Salon Gold
Thank you for your review! We're so pleased to hear you found our website easy to use. We work hard to keep things simple and smooth for our customers.
If you need any assistance in the future, then please contact us.
Kind regards, Jackie
Very happy with the service !
11 June 2026
Reply from Salon Gold
Hi Hung Vo Sy. Thank you so much for your review. We’re delighted to hear you’re very happy with the service — your satisfaction means everything to us.
If you need any assistance in the future, then please reach out as we're here to help.
Kind regards, Jackie
Reply from Salon Gold
Thank you for your lovely review. We’re so glad you found getting a quote quick and easy. If you ever need anything else, we’re here to help.
Kind regards, Jackie
I’m always emailed to make sure I don’t…
I’m always emailed to make sure I don’t forget each year and the payment method is very secure checking with my bank that it is legitimate.
8 June 2026
Reply from Salon Gold
Hi Paula. Thank you for your kind review. We’re glad our reminder emails help you stay on track each year, and it’s great to hear that the secure payment checks with your bank give you confidence. Your trust means a lot to us.
Kind regards, Jackie
It was very easy to renew my policy
7 June 2026
Quick and easy to set up
Quick and easy to set up. Good price. Have been using salon gold for a few years now with no issues
1 June 2026
The staff was vert helpful I wanted…
The staff was vert helpful I wanted insurance for Henna and it came under Face painting. Very strange.
Quick and easy to get a quote and pay.
3 June 2026
Reply from Salon Gold
Hi Nadira. Thank you so much for your review. We’re really glad to hear that our team was helpful and that you found the process quick and easy.
Regarding Henna being listed under Face Painting, we completely understand why that might feel a bit unusual. In the insurance industry, Henna often falls under the broader category of Face Painting for classification purposes, which is why it appears that way on the policy. We appreciate you highlighting this, as feedback like yours helps us improve clarity for future customers.
If you ever need anything else or have more questions, we’re always here to help.
Kind regards, Jackie
It was great to get a reminder my…
It was great to get a reminder my policy was due with an option to opt out if I wanted to.
It was easy to make payment and be covered for my coming year .
Thank you
28 May 2026
Reply from Salon Gold
Hi Lorna. Thank you for sharing your experience. We’re really pleased to hear the renewal reminder was helpful and that having the option to opt out gave you flexibility and control. It’s great to know the payment process was smooth and that you’re all set for the year ahead.
If you ever need support or have questions about your cover, our team is always here to help.
Kind regards, Jackie
Happy with the service provided
Been with the company since the word go.
Never had any issues and always kept me upto date with my policy.
28 May 2026
Reply from Salon Gold
Hi Cheryl. Thank you for your lovely review and we’re grateful for your long‑standing support. Knowing you’ve had a trouble‑free experience and have always been kept up to date means a lot to us.
If you do need to get in touch, then please reach out as we're here to help.
Kind regards, Jackie
The website was easy to use
The website was easy to use, the price a really competitive price, got my quote in seconds and applied and received all documents straight away.
1 June 2026
Reply from Salon Gold
Hi Samantha. We really appreciate your positive review. Providing a smooth online journey, competitive pricing, and instant documentation is a key priority for us, so it’s wonderful to know we delivered for you.
If you need any assistance in the future, then just contact us.
Kind regards, Jackie
Reply from Salon Gold
Hi Kaine. Thank you for the great feedback. We’re delighted to hear that you found the quote quick and easy to complete. Your feedback means a lot to us, and we’re glad the process worked smoothly for you. If you ever need anything else, we’re here to help.
Kind regards, Jackie
Reply from Salon Gold
Hi Sam. Thank you for the great review. We’re really pleased to hear you found everything quick, easy, and excellent value. We appreciate you choosing us and if you need any help in the future, then please reach out.
Kind regards, Jackie
Want to talk to a real person To do business.
How to navigate a difficult website no one reeled to talk to not happy about this payment was difficult. I would just like to speak to a real human being and do business with other people not a website
28 May 2026
Reply from Salon Gold
Hi Jinlan. Thank you for your review. I’m sorry to hear you had difficulty reaching us and found the website challenging to use. As we discussed, you were trying to call us after 5pm when our office was closed, which is why you weren’t able to speak to a member of the team.
We’re always happy to help during our opening hours which are 9am - 5pm Monday to Friday (closed bank holidays), and if you ever prefer to speak to a real person, you’re very welcome to call us on 020 8655 0444. If you require a copy of your policy documentation at any time, you can log in to your online account via our website to view and download these.
If you need anything further, please feel free to get in touch.
Kind regards, Jackie
Easy to do no issues
8 May 2026
Reply from Salon Gold
Thank you for your review! We’re really glad to hear everything was easy and straightforward for you. If you ever need anything, we’re always here to help.
Kind regards, Jackie
My beauty therapist did organise the…
My beauty therapist did organise the insurance for me and got a better quote
29 April 2026
Reply from Salon Gold
Hi Mary. Thank you for your feedback. We’re glad to hear you were able to find a quote that worked better for you. If you ever need support in the future or would like us to review options again, we’re always here to help.
Kind regards, Jackie
Reply from Salon Gold
Hi Cheryle. Thank you for your feedback. We’re glad to hear everything worked just as expected. We appreciate you taking the time to share your experience and thank you for choosing us.
Kind regards, Jackie
Reply from Salon Gold
Hi Claire. Thank you for sharing your feedback. It’s great to hear you found the system easy to use and that you’re happy with the renewal price. We appreciate you choosing us and we’re always here if you need anything.
Kind regards, Jackie
Reply from Salon Gold
Hi Diane. Thank you for your review. We’re delighted to hear that you found our website easy to use and that you’re happy with the price. It’s great to know the process worked well for you.
If you need any support in the future, we’re always here to help.
Kind regards, Jackie
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