Salons Direct AUS Reviews 

BIGGEST SCAMMERS EVER
Placed an order on 09/10.. 12 days later no order, ive emailed a few times no reply, rang a few times and left message to call no reply. Why hasnt my order been sent yet..

Worst experience ever not only did they, not send the extra colours I paid for but they send expired ones too! And do not respond or refund anything
They will rip you off in a blink of an eye.
Don’t waste your time or money!

DON'T BUY FROM THEM!!! They do not send the goods, they do not refund, they just take your money. If you try to call them, you are on hold and then it gives you an option to leave your number. They never call you back. They barely reply to emails and don't read emails. AVOID AT ALL COSTS. Somehow they send an AUSTPOST tracking number and when you chase it up with post it takes a couple of weeks and they haven't got it. They say to chase it up with sender.

Never received my product,
Scammer

My experience with shopping online with Salons Direct. Hands down, the worst experience I have ever had.
I ordered some trimmers over the weekend and got no response for a week. I emailed and ask what was happening with my order. No response for two days, then I get an email asking me to ring them about my order. I rang and left several voice messages, still no response. By this stage I'm furious. After another week I get a text message from Australia post to say they have received a request to pick a parcel and give me a tracking number.....after another week of waiting I went to Australia post and got them to check where the parcel was? Apparently no parcel wasever handed over to them. All the person at salons direct had done was generated a tracking number.
I then emailed salonsdirect and told them I had printed proof from Australia post that they didn't have possession of my parcel...two days later I received an email from salons direct telling me my trimmers were lost in the post, which was an outright lie.
I immediately went to my bank and put in a request to reverse my payment.
Please DO NOT BUY FROM THIS COMPANY!!

Basically a scam . No product being shipped after 3 weeks . Don’t shop on this website!!!

I placed an order online and paid for 2 tubs of an English shaving cream. One TUBE NOT a TUB eventually arrived. I emailed many times requesting the tubs or even a second tube. No reply to my many emails. Many phone calls not answered.
Definitely a shonky outfit. Never order from them.

Avoid this company ordered a babyliss products and they sent me andis emailed them they got back to me at 3 o’clock in the morning they said that what they sent me was a much better product which is definitely not and they don’t do returns which is stated in their policy they will return the item for a refund and pay all freight charges if it is not what was ordered which they’re refusing to do so. The companies is based in Sydney so why could have gotten back to me sooner and also during business hours, I also rang them 3 times and was told someone would get back to me if I left my details. However I saw other reviews of people waiting over 6 months for any support so I won’t hold my breathe. But I blame myself because I should’ve read the reviews they only have one star and everyone has gotten ripped off by this company from what I have seen on the reviews anyway, live and learn, big scam avoid like the plague do you not buy from this company salons direct Australia you are doing a kick ass job mate keep going with your customer service you should all be proud of yourselves. I’ve already reported them to the relevant authorities and I hope no one further gets scammed, good luck everyone.

These guys sent me a trimmer that didn't work. They tried to say maybe I plugged it in wrong. I've had one of these before so I know how it works and it wasn't plugged in wrong. I sent it back but because Australia post didn't scan it on delivery they denied ever receiving it even though AusPost said it would have been bulk delivered so wouldn’t be scanned. so I had no proof the item was delivered. I received a dodgy item and then Australia post lost it. Avoid this place. I ended up having to buy another one from HairCo. Which came the next day not 2 weeks after I purchased it and it worked. Use HairCo as they are a legit company.

Don't order from here. I ordered a product, 7 days later I was told the item is on the way to me. 1 day later (day 8), i informed them that the item might be sent back as I'm away on a 1 month holiday. Turns out they hadn't even sent the item and lied about sending it in the first place. I was then charged a 10% cancellation fee when I wanted to cancel the order.
First to lie about it being sent, then taking days to answer (mostly after 2 of my emails) and then charging a fee for a no-service. Avoid at all cost.

Scam site , nothing gets delivered and do not reply to emails , avoid at all costs

Scam. Item never sent. Never received a tracking number. They don't answer calls or respond to emails. AVOID.

This company is basically a scam, don't waste your money even if you find something cheaper here. They are an absolute joke.
I still haven't received the item I ordered after weeks. I received no shipping information, and when I contacted them they claimed that the order had been sent then returned. I have no evidence that this is the case. After telling me this, I asked whether the order would be sent back to me or whether I would refunded and I haven't received any contact after a week. Customer service is extremely poor and rude, and I have no idea whether the order was ever even shipping in the first place.

Avoid this website at all costs. You have been warned.

Ordered Wahl clippers and guides and received the automated verification. After five days no further communication or response to emails and phone message. Customer ‘service’ very poor.

ZERO stars. Thieves who don’t respond to emails, messages and voicemails.

“Drop us a note and we’ll get back to you as quickly as possible.”

Rubbish!

Upon realising that I had inadvertently left some Oster clippers in my virtual shopping basket and had paid for them when ordering a different brand, I notified this company immediately as per their policy and requested a refund for this product. I have made three telephone calls, sent three messages via their customer service system, and have sent at least four emails. I’ve yet to receive a reply. They are, apparently, uncontactable. Appalling customer service. Eventually received a reply stating that the order had been packed and cancelation would incur a 10% impost. They failed to check the emails, messages and phone messages I made in an attempt to “ contact them immediately”. They informed me that it usually takes 24-48 hours for them to reply. What a farce. Their oversight and inefficiency. They are not conducting their business according to their published policy. I’ve played by their rules, but they will be forced to abide by the rules of Australian Consumer Law. I’ve lodged a complaint with the NSW Department of Fair Trading pending. These thieves went ahead and robbed me of $23.85. Dimwits can’t even calculate 10%!

Product arrived with packaging totally destroyed and the item loose inside. This was not destroyed in transit, I mean that someone had used scissors or a knife to cut off half of the plastic container and removed whatever insert was originally holding the part in place so as not to get thrown around in transit. Seems entirely likely this is a used part sold as new (an electric shaver blade).

Prior to that, the product didn't ship as quickly as advertised so I wanted to cancel, but emailing them yielded no response and a phone call went to the answering machine after 5 minutes on hold. My order also said on their site that it was shipped with tracking but this was false.

Complained to them via email with a photo of the damaged good, they have once again not responded.

And 6 months on, they never responded.

Avoid Salon Direct!!!
I received used items with traces of hair!
No shame!
I ordered 2 pairs of scissors and I found disgusting traces of hair when wiping the items upon receipt. I tried to contact Salon Direct by phone but they don’t pick up, constantly ’busy on another call’ and it goes to message bank. No return call received. I sent an email to Salon Direct requesting they advise of instructions on how to return products and provide a refund. The items were obviously used and would have potentially put my children at risk of infection.
I received an email from ‘Brian’ at Salon Direct staying ‘We don’t sell second hand items, this is the first time we have received a complaint’ end of email.
I’m perplexed?!
Where did the hair in the photos taken provided come from?! I’m disgusted and appalled!
What are you doing about my complaint and request?!

Do not do business with Salon Direct!!
Go straight to Consumer Affairs if you have a similar problem with Salon Direct!

May I suggest that your business appropriately respond to a customer complaint in the first place and take responsibility when selling used products. Also, pick up the phone to deal with all your customers complaints rather than sending the calls to voicemail. I was left approximately $180 out of pocket for used scissors.
Extremely appalling business!
Order #2000006642.

Order never arrived. Fake tracking number was generated with auspost which they had no record of. Don't purchase from this site.