Salontotal Reviews 

57
•
TrustScore 3.5 out of 5

3.5

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Company details

  1. Cosmetics shop

Written by the company

Prodotti professionali per capelli, pelle e bellezza ✓ Ordinati entro le 22:00, spediti oggi ✓ Prezzi equi


Contact info

3.5

Average

TrustScore 3.5 out of 5

57 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(57)

33 reviews in the last 12 months

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Rated 1 out of 5 stars

Don’t order from this company if you care about your money

I made an order 3581537 on 17th of August. It arrived after 1 week or so, and the hair mask Unite 7 seconds had no seal, apparently not used but the smell was completely rancid. I used this mask before and has a very beautiful smell when it’s ok.

I called on the 27th of August to make a refund of the order: 3581537. They sent me immediately the label to put on the package. I printed the ivoice and label by myself, went by myself to the post office to leave the package. It’s already 19th of September and I sent the product from a lot of time and I did not receive the money back.

I’m asking you to immediately send me the entire amount that I paid back or I will escalate this to the authorities!!!

I even called them 3 times yesterday and no answer even though they were theoretically working!!

I sincerely don’t recommend this company to anyone if they care about their hard worked money!!

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service with great products!

I live in Switzerland and it's very hard to find Matrix products. Salontotal always have what I'm looking for. I love the service. The delivery from Italy within 4-5 days. When I did the order, one of the products was not available in the store. But the system let me order it. Imagine, how surprised I was when I got all of them delivered at the same time! I highly recommend Salontotal for ordering your products, and brand Matrix, because it makes your hair look amazing!

9 July 2022
Unprompted review
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