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Salsplace Reviews 14

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TrustScore 4.5 out of 5

4.3

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Sal’s Place is where fire meets fun – specialists in everything that elevates your outdoor living experience. The company offers a carefully curated range of pizza ovens, barbecues, fire pits, and outdoor kitchens, all designed to bring warmth, atmosphere, and practicality to gardens, patios, and exterior spaces. With a focus on quality, design, and durability, Sal’s Place helps customers transform ordinary outdoor areas into inviting spaces for cooking, entertaining, and relaxing. Whether it is a wood-fired pizza oven for family evenings, a high-performance barbecue for weekend gatherings, or a complete outdoor kitchen for all-season use, each product is selected to enhance how people live outdoors. Sal’s Place is known for its knowledgeable service, attention to detail, and genuine enthusiasm for outdoor living. The team takes pride in offering honest advice and dependable customer support, helping people across the United Kingdom create spaces they enjoy and trust. A company built on passion, practicality, and people.

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4.3

Excellent

TrustScore 4.5 out of 5

14 reviews

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Rated 5 out of 5 stars

Cube Planter Stock Enquiry & Order

I contacted Salsplace by telephone to check the stock availability of a cube planter. I was warmly greeted by a friendly member of the team who advised on the likely delivery time so I could make sure I was in. I was pleasantly surprised by the service I got, the delivery time, and how lovely the planter looked in my garden. I recommend Salsplace for their exceptional customer service.

3 July 2025
Unprompted review
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Reply from Salsplace

Thank you so much for your kind words, it really does mean a lot to us.

We’re so pleased to hear that you had a positive experience with our team and that we were able to help you plan your delivery at a convenient time. It’s also lovely to know that you’re happy with how the cube planter looks in your garden – that’s exactly what we hope for!

Your feedback truly means a great deal, and we really appreciate you taking the time to share your experience and recommendation.

Thanks again,
The Salsplace Team

Rated 5 out of 5 stars

Excellent Service and Superb Range of Products!

I had a fantastic experience shopping at SalsPlace. The customer service was absolutely first-class — friendly, attentive, and always willing to go the extra mile to help. It’s clear they genuinely care about their customers. The range of products is superb, with high-quality items to suit all tastes and budgets. Everything was well presented, easy to find, and exactly as described. I wouldn’t hesitate to recommend SalsPlace to anyone looking for great service and a brilliant selection of products!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service and products

I found the product I wanted, a wok to cook on my fire pit.

The order process was easy toppers and the wok arrived when it was supposed to with no damage.

The wok is great, I can cook stir fry’s using the high temperatures of my fire pit.

I uploaded a video to sals place if anyone is interested.

I highly recommend Salamanca and will purchase again!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Enjoying fire nights, every night!!

I’ve just returned from a summer at home with family in the UK. We ordered a GrillSymbol Fore Pit Luna for the chilly nights in the garden, because none of us ever want to go inside on summer evenings. It has completely transformed our garden experience! Sitting around the fire is so much fun, and it keeps the garden looking neat without an ugly fire pit dug into the lawn. My family will be enjoying it well into the autumn months and really making the most of it. Highly recommended — great product, fast delivery, and excellent service!

30 August 2025
Unprompted review
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Reply from Salsplace

Hi Karen, huge thanks for your review, we love to hear back from customers and we are so pleased that you love your new firepit! Here's to many cosy evenings with you family around it! 🔥

Rated 5 out of 5 stars

Great customer service

Had great customer service Sally was very helpful from start to finish really positive buying experience would recommend

15 August 2025
Unprompted review
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Reply from Salsplace

Thanks for your review, it means a lot that you have a good experience when buying from our site. Thanks for the positive feedback!

Rated 5 out of 5 stars

Such an amazing purchase

The customer service was excellent, all my questions were answered which was really helpful because I have no idea about pizza ovens. The product got here on time and in great shape. I got my pizza oven in time for the summer and on top of that I was able to get £20 off by using the code GET20 which gives you £20 off any item over £500 pounds. I am genuinely thrilled to own a pizza oven of this quality (this is unlike the cheap amazon ones) and I will be using it loads.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

Beware

Beware , they advertise USE CODE GET20 TO GET 20 POUNDS OFF, yet this code does not work, and when I asked them, they said oh sorry this is a mistake, but we can perhaps give you 15 pounds off if you wait while we generate a code!!! what kind of mistake !! its false advertising, and a waste of time!!

16 July 2025
Unprompted review
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Reply from Salsplace

Thank you for your feedback. I’m very sorry for the confusion caused regarding the discount code. The offer was intended for orders over £500, and it was my mistake that this wasn’t clearly stated on the website at the time.

When you contacted me about the discount, I fully recognised this was my oversight. I wanted to make it right for you, so I offered to set up a special one-time discount code to give you £20 off your £200 order, even though this was below the original qualifying spend. I also offered to speak with you directly to ensure we could find a solution that worked for you.

I genuinely did everything I could to help, as I felt it was only fair to honour the discount given the website wording was unclear. It is therefore very disappointing to receive a one-star review, especially as no purchase was made in the end despite my efforts to resolve the issue.

Your feedback has been taken on board, and I have now updated the website so all future discount terms are clear for everyone.

Thank you again for bringing this to my attention.

Rated 5 out of 5 stars

Customer service excellent 👌

I am really pleased with my new pizza oven from Salsplace. Customer service was excellent keeping me in the loop on every step of the way. The product is excellent with great craftsmanship, these items really do stand out so a lovely addition to my outdoor cooking station. I will be back soon for more items!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

A very positive and helpful experience from Salsplace

I was in the market for a Pizza Oven and arrived at Salsplace. I had a very positive experience, I got through to a human straight away who was knowledgeable and provided very helpful guidance on the dimensions of a Clementi and Igneous model I was looking at, I ended up going for the Igneous Pro 750 purely on aesthetics, dimensions and craftmanship, well worth the extra outlay!

7 May 2025
Unprompted review
Rated 5 out of 5 stars

We experienced a wonderful level of service

We experienced a wonderful level of customer care and communication throughout our purchase which made the whole buying process a pleasure , I could ask for any information so I could make a good choice and it wasn’t any trouble at all! The products are excellent quality and the included tools which were on offer are top quality, buying from sals place was just a pleasant experience and one we would recommend to anyone .thanks for making it a pleasure. Kind regards

2 April 2025
Unprompted review

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