Salt Mobile Reviews 

Salt Home customer here. Honestly, never had an issue for two years with them when all of a sudden I started having random TV options added to my monthly bill. First it was the replay option (4CHF per month) then 2x the Canal Total (55CHF per month). I called them to fix the issue and they told me they could do nothing about it beaucse I didn't notify them in the first 24h... They tried to blame it on me doing it by accident or people in my household. But I actually live alone and have a PIN protecting purchases, so nice try. They told me there was nothing they could do for me and that I had to pay. Asked them to fix it and call me back, no one called. Now I just got a new bill with again an extra 55 CHF on it... This is a total of 165 CHF that Salt is charging me out of the blue and as always their customer support is useless. I'm going to get in touch with the Fédération romande des consommateurs to get this sorted. I highly recommend not subscribing with them, I'm going back with Sunrise.

I have used Salt for about 7 years, was always happy until now. On a recent trip to Spain, my internet connection wouldn't connect, or when it would, would quickly drop out. Very frustrating.
When I returned to CH, the problem, though less, still continued and continues. I changed nothing on my phone or internet settings, so why the problems now?
When my contract expires, so will my relationship with Salt.

I canceled my two-year subscriptions for Salt Internet, TV and two mobile phones for the following reasons:
MOBILE - the 5G/4G signal where I live is very weak and often cuts out completely for a short time and in certain places.
There is a monthly discount on each of the two contracts. Having cancelled the mobile subscriptions in November for the end of January, with over 2 months notice, Salt appears to be punishing me by no longer granting the discount for one of the mobile phones in the penultimate invoice (December 2024) received today.

I cancelled the internet and TV subscriptions mainly because we find the (intuitive) Apple remote control of the TV to be complicated and because the subtitles, on which we depend, are monochrome - white.
On canceling my contract I was informed that I would have to pay a disconnection fee of CHF60. Paying for nothing! Disgusting!!
This predative Salt behaviour only reinforces my resolve to sever any ties with this company.

I hope my criticism may be helpful in improving customer satisfaction with Salt.

First I couldn't connect to the wifi secondly when I enter app it moves out on it's own sometimes when trying to type my keyboard becomes blank and it's slow literally when trying to play a game it becomes slow

I was happy with Salt mobile and switched to Salt Home for the TV because of the broad choice of channels. I've been provided with an Apple TV instead of a standard tv with TV channels even if this kind of set was then available. I'm asked to buy the standard tv if I'm interested in, but it would land at a higher cost than my previous subscription to another local partner. I believe they are doing wrong when not caring about details, in particular is evident that Apple TV has not a standard functioning and for hundreds of channels available it is just unmaneageable.

Very rude and loads of small details they don't share.

Salt Mobile is one of the worst companies I’ve ever dealt with. In-store, they lied directly to my face just to secure a commission. I was assured that my account would auto-cancel at the end of my contract and that I was selecting a specific data plan—both of which turned out to be false. Instead, I was switched to an expensive tier without my consent, and when my initial contract ended, they refused to cancel it, trapping me in a high-priced plan.

Their predatory tactics didn’t stop there. I was charged hundreds of euros in roaming fees, despite in-store promises that roaming would be covered. To make matters worse, I believe they sold my personal data, as I was bombarded with unsolicited WhatsApp messages and calls from unknown numbers, including job recruiters and adult content.

Salt Mobile’s business practices are deceitful and exploitative. Avoid them at all costs if you value transparency and fair treatment.

Horrible service, incompetent staff who won't hesitate to lie to you for a commission. Impossible to get out of the contract because they just won't let you leave. The fact that this company is still allowed to operate with these predatory techniques is a shame to the Swiss legal system.

I have been trying to terminate my contract for more than one month because I moved abroad. I called many times but every time I'm told that I have to deal with the cancellation via email, but they don't reply my emails!

This post is follow up to my posts of 17.09 and 15.10.24. Still receiving invoices for a service I never used despite repeated promises from SALT that 'my account' had been cancelled. CAUTION- do not sign up with SALT unless you like being asked to pay for services that you do not receive. TOTAL DISAPPOINTMENT!

Third day without internet at home and Salt keeps saying that a technician is going to get in touch at some point. Before, they made us go for a cable to a branch office because they assured us that was the problem, then they confessed that they will always make you change the cable first, just in case. But the most surreal thing is that yesterday we were answered on the phone by a DOG! Yes, while we were trying to explain for the thousandth time that we needed it repaired we started to hear a dog barking, as the woman couldn't shut it up she send it to music and then just cut the call. 20 minutes on the phone to start again and the same result: we still have not got internet. Never hire SALT. There is no worse customer service.

I am deeply disappointed with how Salt handled my case. Despite paying my bill on time and contacting them multiple times via email to confirm receipt, I received no response. My case was forwarded to a debt collection agency due to a single incorrect digit in the reference number (a minor mistake), without any communication from Salt. They could have simply contacted me to correct it, but instead, they escalated the issue, resulting in doubled charges.

Communicating with Salt has been impossible; none of my attempts to reach out have been answered (I have proof). The collection agency has issued a warning despite my efforts to resolve the matter directly with Salt's and also Debt collection agency customer service. I have consistently paid my bills on time, yet I have been ignored.

This experience has been a major disappointment, and I will not be renewing any contract with Salt. Their treatment is unprofessional and unacceptable. Instead of addressing a minor issue, Salt has chosen to penalize loyal customers. I strongly advise anyone considering Salt to seek a provider that values transparency and customer service. I have never encountered such disrespect and incompetence from any other company, and I would never recommend Salt.

Hello! I purchased a Salt plan on October 14, 2024, for 23.95 CHF at a store called Mobile Zone in Zurich. I asked the salesperson if the network would work well throughout the Kilchberg region, as I spend a lot of time there and need to use Google Meet for classes and upload videos for study purposes. However, the service did not work as expected.

The contract states a 14-day cancellation period, but without clear details. Today, October 26, I returned to the store, and the salesperson informed me that the cancellation period is only 7 days. However, this is not stated in the contract, and this condition was not mentioned at the time of purchase. Furthermore, he attempted to charge me over 500 CHF to cancel the plan.
Additionally, I was charged an extra 73.35 CHF after purchasing the plan, which was not previously disclosed; the salesperson had said I would only pay 23.95 CHF.
Also, I tried calling them and they even recognized my number.

Therefore, I request the right to cancel the plan without any additional charges.

if i could put 0 stars i would!
Worst customer service ever, i have been struggling with them since WEEKS.
I terminated my contract, and i have received 4 different amounts to pay, each advisor blames the previous colleague for their "mistake", they keep reiterating the same thing without looking into the errors they make! There is no coherence in their speech, they fail to provide clear information and from what i see in the comments, i am not the only one suffering! The note of 1,3 say A LOT.
On the phone i am offered a gesture of taking my termination fees waved, and 1 day after i receive an email telling me that i still need to pay.. The advisors on the phone are not here to help you, they just re-read the same info over and over, even when demostrated that it does not make sense.
I have given them a last chance to amend this in an amicable way, and honor their proposal. The next step is to be contacting the Federal Bureau of Consumers and a lawyer.

I made a subscription with salt and they were calling me almost everyday to have the contract done. They sent me all the stuff for setting up the wi fi, and unfortunately the connections from any device doesn’t work. I am calling them every day regarding this matter, and everyday they say me that they try to do something to the wi fi box, but this still keep not working. I have salt also as a mobile subscription, but honestly I will change provider. Really bad bad bad bad quality!!!!!

This is the worst provider in Switzerland I have ever encountered. They do not provide any guarantee (2 years according to contract) for a foldable phone and ask you to pay them an extra fee for telling you how much the repair costs are. When calling their hotline, they make you wait for hours, do not call back at the mutually agreed time, constantly redirect you to other employees and make you wait for a week until they have a decision on the matter at hand. This company is a fraud and I would not recommend it to anyone.

I just moved, in a new home that was supposed to be linked with optic fiber according to salt website.
Unfortunatly for me, this was not the case.
I will make it short but instead of the 24 hours they promise you to activate your fiber, it has been more than 2 month, and it will be more than 3 month according to when the technician plan to come.
But, I am paying paying for the internet even tho I cannot access it.
The worse is that if I resiliate my contract, I will be charge, only because the wifi modem is not yours but still their possession.

There is a lot of hidden way to make you pay more in the contract but also out of the contract. They always try to scamm you adding other charges than were never specified.

The worse is that I called their services more than 7 times !
3 times they just forgot to do something, 2 times they assured it will be an emergency. 1 time I was said that my demand will be answered in maximum 48h. But it never happened.

They never contact you by e-mail cause they don't want you to have any proof of what they told you but didn't act.

In 2022 I signed 2contracts with discount valid for two years.
After expiration of the discount the subscription went up tripple the price without any notice.
The possibility to see when the contract was effective of when it ends is also not visible.
The notice period is two months, Meaning after you discover this unpleasant news you still stuck with them for another two months.
Very disappointed with their way of extending contracts.

If you sign anything with them, mark your callenders with the deal you signed.

The worst mobile provider ever!

So many interruptions with the fiber, almost daily.