Salt and cleanz Reviews 

Still waiting for delivery after 16 days. I just wanted to know when to expected delivery, but the company is not responding to emails or phone calls. They have banked my payment but I am worried I have either been scammed or the business has ceased trading. Having received an excellent service over 6 years, I am now very disappointed with Salt & Cleanz.

It took almost 3 weeks to get my delivery, that is after I chased it up

I am very disappointed with the service provided. I had ordered some salt on 25/01/26 and payed a total of £90 - it is currently 27/02/26. I am still waiting for the supply and have contacted the company multiple times, I am yet to be given a proper response. I ended up asking for a refund on the money and even that has not happened yet; still they continue to send several emails asking to complete a survey. I have been waiting for a month and am extremely dissatisfied.

Good service delivery time was reasonable

I’ve dealt with this company before with no problems but this time has been a dismal experience. We placed an order for £300 worth of salt six weeks ago, but it’s never been delivered. No idea why as the sales office staff never answer the phone and simply don’t respond to emails. As per other reviews the receptionist will offer a call back but don’t hold your breath as the calls will never materialise. Eventually we’ve had to get our credit card company involved to claim the money back. An utter shambles of a company.

NOT DELIVERED. No response to phone calls or e mails. The 10 day delivery time is a joke, ordered on 5.1.26.
We will try one more time for a response then will dispute payment through credit card if no joy.

No notification of delivery. Called customer service multiple times and no call back. No reply on WhatsApp or email for days.

They didn’t deliver my salt even after 22days and didn’t bother to email me when I emailed them twice and tried to ring them and their office also left a note for them to ring me back but nobody contacted me in any way

We placed an order for 25 blocks of Harvey salt bags on 21 December. Have chased team several times regarding an update on when we would receive the order but no response at all.. paid £210 and been over a month and they have just not responded back will now raise a fraud and charge back from bank. Absolutely a joke.

Slightly disappointed this time round as the delivery arrived without notice and we were away. On our return, a few bags had gone walkies and trying to move the remaining 17 bags from the front drive to the shed on the back garden was difficult.

Ordered November 7th, not received, rung and emailed countless times but they never call me back. Apparently Ben Clark - related to the owners JM Clark - is in charge of the business.

Have ordered from them twice before without issue, however for this order it’s now been over 1 month since I placed the order. Multiple phone calls and email to try and find out where the order is. No one has got in contact with me

Now starting a dispute with credit card company

I have previously placed orders with Salt and cleanz and have been satisfied with the service, prompt and good value.

However, this time round I am into my 5th week (20 working days) waiting for my order to be delivered, with the biggest frustration being no communication or updates being provided by the company.

I have emailed and called the number on their website a myriad of times now and have been continuously told that "someone will get back to me" but no one has.

It's even more frustrating as it is a bulk order for multiple parties. Having now been told their office is closed until the new year - I am very disappointed so far.

They did exactly what they said they would do and delivered on time.

Ordered on 8th Nov, still no delivery (11th Dec). Called customer service several times, but no update. Worst ever. Avoid at all cost.

Reasonable price. Helpful delivery man. Would like option to pick up small orders myself.

Beyond acknowledging the order there was no other communication from the company. The delivery simply arrived with no prior notification. The delivery driver was polite and cheerful though and happily helped me put the salt in my garage.

I waited over 3 weeks for delivery of my order

Ordered the 40 bags hydrosoft salt on the 10/11/25 and told me will take 5 days but after two week with many calls but no reply or talk with ben clark we received wrong pallet of salt without inform me ,finally i had to cancel the order and they refund me the money and went to order from other supplier to order the correct salt and they deliver it next day and it was cheaper than them, i would not recommend to buy any thing from salt & clenz in future as cost a lot inconvenience to my customers and lost the sale. It was bad experience