Salt and cleanz Reviews 

1,159
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, most reviewers were unhappy with their experience overall. Many customers experienced significant issues with their orders, frequently reporting non-delivery or issues with payment processing where items did not arrive. Customers frequently reported a lack of communication, struggling to get responses to emails or phone calls regarding their orders. Deliveries often arrived without prior notification, and many experienced significant delays, with orders taking weeks to arrive. However, some customers also noted positive interactions with delivery personnel, describing them as polite, cheerful, and helpful. A few other people also felt that the service was good, with some experiencing speedy or on-time deliveries.

What people talk about most

Delivery service

Reviewers highlight negative aspects of delivery service, with many customers reporting significant delays... See more

Order

Clients share negative opinions on order fulfillment, with many reporting significant delays, some waiting... See more

Response time

Reviewers express significant dissatisfaction with response times, frequently reporting a complete lack of... See more

Customer communications

Users describe negative interactions with contact, reporting a lack of communication through various... See more

Payment

Customers consistently note negative experiences with payment, with many reporting that money was taken... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Slightly disappointed this time round as the delivery arrived without notice and we were away. On our return, a few bags had gone walkies and trying to move the remaining 17 bags from the front drive... See more

Rated 3 out of 5 stars

Beyond acknowledging the order there was no other communication from the company. The delivery simply arrived with no prior notification. The delivery driver was polite and cheerful though and happily... See more

Rated 1 out of 5 stars

I made an order for Block salt for my water softener on May 25 and have not received it and been unable to contact for refund. I will try to claim money from credit card and see if they suggest taking... See more


Company details

  1. #19 of 19 best companies in Water softening equipment supplier
  2. #1 of 1 best companies in Snow removal service

Written by the company

Salt, Cleaning Products & Grit delivered Nationwide. Call 0800 014 6390 or Order Online. Discounts for bulk purchase. saltandcleanz.co.uk is a division of Cleansing Solutions Limited which provides a wide range of services to the public and construction industry.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.6

All reviews

(1,159)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very prompt service

Today I have ordered 12 pack of block salt at 12:00 in the afternoon and they delivered in 1 and half hour time. In the website the lead time for delivery was 20 days. I was very surprised that they delivered my block salt in less than 2 hours. Very please with the exceptional service. I will recommend anyone who want's to ordered their block salt with this company.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Always find them easy to deal with and…

Always find them easy to deal with and very efficient. Price is good. I shop around every time and they are always there.

16 March 2025
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 5 out of 5 stars

Fast delivery

12 March 2025
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 4 out of 5 stars

Overall, good experience

Good prices, would highly recommend and would use again.

4* as delivery time was a bit longer than expected and the quality of the bags used to hold the salt was not quite as good as previous order.

21 February 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 4 out of 5 stars

Good service

Good service only thing I would recommend is bit more information regarding the delivery date details.

12 February 2025
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 3 out of 5 stars

Good price and delivery service

The price of the 10x 25kg bags of hydrosoft tablets is excellent. In addition the delivery guy was really good and stacked all the bags in the garage rather than leave them on the driveway.

Contact was poor, as i was never advised of a delivery date.
Two of the bags were damaged and the holes were sealed with black tape. One was still full but the other feels as if its lost a good couple of kilos.
Ive used this company a few times and have not had any problems before. Hopefully this was a one off regarding the damaged bags

9 February 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 5 out of 5 stars

Economical and Fast Service

Economical and Fast Service. Extremely happy with their service and will highly recommend.

8 February 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 5 out of 5 stars

Speedy delivery and as advertised

Very quick delivery even though (a few days) even the website mentioned that it could take up to 2 weeks. the delivery driver followed my instructions which was great

22 January 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 5 out of 5 stars

Excellent service and competitive…

Excellent service and competitive price. Will be using again.

21 January 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 5 out of 5 stars

Good experience

Online order was easy to complete, information regarding the delivery date was made clear, delivery was satisfactory.

20 January 2025
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Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 5 out of 5 stars

Excellent service

Water softening salt was delivered exactly to the company's timeline. Excellent products at good prices. Delivery driver was helpful and polite. As it was our first use of the company - I had a couple of questions - which he was able to answer. Would recommend.

5 February 2025
Unprompted review
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 5 out of 5 stars

Order only a few days to arrive…

Order only a few days to arrive delivery man carried it right up to garage easy to order
Will order again

14 January 2025
Salt and cleanz logo

Reply from Salt and cleanz

Thank you for your time in review and pleased you had a positive experience

Saltandcleanz

Rated 4 out of 5 stars

salt tablets order

Ordered salt tablets on the 12th Jan & arrived 16 days later, when following this up a rep said it states on the website about deliveries but i couldn’t find where that was written. Had to buy single bags to see me through till the delivery arrived. Other than that the delivery driver was most helpful in unloading & stacking up my 10 bags.

12 January 2025
Salt and cleanz logo

Reply from Salt and cleanz

As earlier detailed our current 20 day lead time was detailed on website, it's a click close option in top corner to enter site on arrival
We are sorry this was missed.

Glad delivery was as expected

Regards

Saltandcleanz

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