Slightly disappointed this time round as the delivery arrived without notice and we were away. On our return, a few bags had gone walkies and trying to move the remaining 17 bags from the front drive... See more
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Review summary
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Reviews shaping this summary
Beyond acknowledging the order there was no other communication from the company. The delivery simply arrived with no prior notification. The delivery driver was polite and cheerful though and happily... See more
We got the delivery after 20 days after following up multiple times. Price is also gone up.
I made an order for Block salt for my water softener on May 25 and have not received it and been unable to contact for refund. I will try to claim money from credit card and see if they suggest taking... See more
Company details
- #18 of 18 best companies in Water softening equipment supplier
- #1 of 1 best companies in Snow removal service
Written by the company
Salt, Cleaning Products & Grit delivered Nationwide. Call 0800 014 6390 or Order Online. Discounts for bulk purchase. saltandcleanz.co.uk is a division of Cleansing Solutions Limited which provides a wide range of services to the public and construction industry.
Contact info
Unit 15 Horizon Business Centre, 1-28 Alder Close, DA18 4AJ, Belvedere, United Kingdom
- 0800 014 6390
- sales@saltandcleanz.co.uk
- saltandcleanz.co.uk
2.7
Poor
1k reviews
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Hasn’t replied to negative reviews
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Good company to deal with
The company keep you informed and give you a delivery date.
The guy that delivered my goods was very polite and helpful.
16 February 2024
Unprompted review
Only place I come for water softer bargain
2nd time ordering since I found this company I place my water softener orders here. Only downside was I ordered an salt scooper and when it didn't arrive I called them and they said someone will contact me to which no one did then I had to email them and was told the scooper been out of stock and issued me an refund
15 January 2024
Quick delivery
22 January 2024
Competitive price but needs to respond to queries
The price was competitive but let down by no response to a email when the delivery driver pointed out we were missing a block where the packaging had broken open. Did not receive either a replacement or refund.
9 January 2024
Express delivery
Express delivery. Order placed late in the night and salt blocks were delivered first thing in the morning next day.
11 January 2024
Quick service
Quick service, delivery driver was very friendly and helpful, and the price was very competitive. Have used in the past and would use again.
5 January 2024
Very good delivery ( local) .I normally…
Very good delivery ( local) .I normally order a lot of Harveys salt but thought I would try a cheaper product this time but when it arrived it was Harveys .I was only charged for the cheaper product as it was not available due to shipping problems , Very happy customer
1 January 2024
I've ordered from them before with no…
I've ordered from them before with no issues. This time the delivery was very late and despite repeated calls my call was never returned.
I'll be going somewhere else next time.
31 December 2023
Reply from Salt and cleanz
Our current lead times and indeed Christmas lead times were extremely clear on website.
At the end of the day, you are of course free to review as you feel, but always good to consider own expectation versus what was communicated.
Indeed you even contacted us to say no need to return the call when we delivered to the timescale advertised from outset.
We trust delivery experience was high and courteous and product as advertised
Reads a pity that on orders placed before, no positive review was given, so
all in all a shame we can't help further and very unfair on our small business
Saltandcleanz
Quick, easy ordering
Quick, easy ordering. Delayed because of Christmas which was totally understandable. Excellent delivery. Straight in to the garage. Thank you
18 December 2023
Good service and good quality
29 December 2023
Good pricing, Delivery could improve
The pricing is great but it took long to receive the deliver. On top, the delivery driver threw it over our gate and 2 bags broke so when trying to move the bags salt fell out cause it was broken underneath where I didn’t see it. Overall I would order again but they need to do a better job on delivery.
29 December 2023
Delivery was great and prompt
27 December 2023
Great service
23 December 2023
Order now received
I am please to say that Salt and Cleanz arranged for my order (plus two extra salt packs) to be delivered today.
The company delivery driver called me to let me know that there were many Harvey salt blocks if I would take them instead of the Kinetico ones that were out of stock (which I ordered on 2nd December).
So I have now received my order of 25 blocks and two free extra.
Thank you kindly for your prompt actioning of my complaint.
I will continue to order from Salt and Cleanz and recommend them to others.
Regards
Asif Dar
2 December 2023
Unprompted review
Reply from Salt and cleanz
Apologies for this experience
With the offices closed I will try to action this for you
No problem Sir we will have our team arrange a refund for you, Kinetico shortage means this will not reach until 2nd week of Jan as earliest.
Apologies our team are now on holidays. I will pass this on
Please email sales@saltandcleanz.co.uk confirming if you wish to wait until mid Jan or for them to action a refund
KR
Surprisingly quick delivery
Delivery was quicker than I expected as the company had stated that there was a shortage of salt. so far the blocks have been undamaged.
26 October 2023
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