Saltandstone Reviews 138

Won't accept a product back even tho it's brand new. Sort out your policies if you want returning customers. This completely put me off and will never get anything again even tho I quite enjoyed some of their selection.

Mix up with my order… payment went out of my account and when I emailed they couldn’t find any record of order.. I sent them payment details and it was “immediately sorted” received product faster than my previous order.
Thank you, after your response to this problem I will be ordering again because your products are stunning.

Salt&stone charged my credit card twice for one transaction. Contacted my credit card company to verify there were two charges, they confirmed there were two charges. Contacted Salt&Stone immediately, they did respond quickly but argued with me about the double charge. I got fed up said cancel my order and refund BOTH charges. I was told my order was processing so they were unsure they could stop the order. Still waiting for them to confirm the order was canceled and my cc refunded.

Overpriced standard deodorant at £20. I bought the solid and it doesn’t smell of anything.

Honestly, so disappointing! I bought from them once, a year ago, great product, horrendous delivery!

A year later I decide to try again and I’ve had the same experience! And worse, the same response!

Such a shame for a product that works! Here’s the email I just sent Salt & Stone,

Hello again Skyler,

I was just chatting with a friend and I vaguely remembered that I had ordered from you before and this exact same delay happened then! This was over a year ago and I I never ordered again.

The fact that this is happening again, a year later, is not right? If you don’t have the staff to fulfil the levels of people purchasing from you, then it is us, the consumer that suffers?

Especially as this is a personal care item, I am now without deodorant and having to buy something until mine arrives, which in this climate, seems entirely wasteful. 

Your product is effective and I’d repeat purchase however, the fact this has happened again, feels really frustrating-this is a luxury item and the delivery feels anything but that.

Is there someone that my complaint can be escalated to please? 

You have dreadful reviews on trust pilot and I don’t want to have to add to that but consumers need to know that when they purchase from you, you are unable to meet your obligations in a timely manner, nor will you offer anything in the way of good will for this repeated failure.

I look forward to hearing back from you.

Here are my conversations from last year! (I then sent the screenshots of the email conversations I had the year prior!)
Date of experience: 01 November 2024-UPDATE-09/11/2024-you couldn’t actually write this! Just received my order but it’s missing the deodorant!!! I actually don’t know how this company survives! And telling me to go to Sephora because YOU, the actual company are abhorrent with your customer service is just beyond! I will never, ever buy anything from you, via any means, ever again.

I placed an order on October 14 and received a tracking # on October 15 and haven’t heard from them since! When I inquired about my order they said it was shipped and gave me the tracking #… THAT I ALREADY HAD! And now 2+ weeks later- no information, no updated tracking and most importantly-NO ORDER received!! Do not order from this bogus company!!

I bought this product excited to be investing in an aluminium free deodorant which I had been meaning to do for ages, tabs the smell hype on Instagram was appealing. I have since revived it and scanned it using Yuka cosmetic and good app and am not pleased at the result. It contains a potential carcinogen and they have it moderate risk. Put simply there are safer options for aluminium free deodorant that are better for your health. Give the app a try.

I purchased the deodorant and body spray. The body spray has no staying power. The scent disappears within minutes. Although it smells wonderful when you spray. Pretty expensive for a minute of staying power. The deodorant, I think I will use it up but am not a fan. I will not be a returning customer on either of the products.

I was hoping for this Fragrant that everybody was posting about how they smell so great after using this product. Well, it doesn’t last very long sprayed on and it only last for a few minutes and it’s gone.

Worst customer service I have ever experienced. No customer support and no phone number listed to speak to a human. I ordered for the first time and will most definitely be my last. My old address populated when ordered and I tried to cancel immediately after ordering. I reached out by email and tried finding a phone number. This was all within a couple minutes of ordering. You are not able to cancel your order and they take about 3 days to get back to you which at that time the order is being processed so they say there’s nothing they can do. They don’t care about their customers. They told me I needed to track down the shipping company and let them know to reroute my package. No, you need to allow customers to update their information before an order is processed. This makes you look like a bunch of thieves! If you don’t care about customer service and how you’re treated then by all means order from this company. I finally received my products and it’s honestly not worth the hassle. Lesson learned.

fell for the influencers. The product has little to no scent. The deodorant and lotion -0- scent. The body wash and spray have scent but it does not last 15 minutes. Very very disappointed in this product.

Still waiting going onn3 weeks now 5 days stuck in las vegas at usps not moving according to tracker. I spent over 100.00 on a body wash a refill an mist. No emails returned just auto emails. No phone number nothing no way to contact. UPDATE : Received my product after fussing so much.
I finally received 2 emails one said we cannot control the carrier once it's shipped. We'll it's strange it showed up at my door over night !
Smells nice ! But I won't re order because it takes so long to get it.
Shipping needs to be better faster not snail mail us post office. And customer service needs improvement not auto emails no persons no phone no chat. Just auto email message.
Other than that I think it smells great.
Thanks for letting me share.i see it's on Amazon but I ordered from thier website. So I cant say if it would be faster from Amazon or it still comes through the original company 🤔.

Big disappointment. The Black Rose and Oud smells like bug spray. Couldn’t wait to wash it off. Save your money.

I have been trying to get in touch with Salt and Stone Customer service for over a week now. I ordered the candle trio and did not receive the 3rd candle in the order. I’ve circled back a few times to their info email and reached out on social media. Incredibly disappointed and frustrated with this experience.

I spend £40 !! On the trial pack for 4 small sticks.. what a load of RUBBISH. it made me smell worse!! Half way throughout the day I had to go have a wash to apply it again and then realised this is just utter crap and a load of lies. It did not work n keep you fresh all day, Do not waste your money. Trust me!

I ordered £55 worth of items from Salt and Stone on 3rd May 2024. On 13th May 2024 I contacted them asking when I could expect to receive my order. I was informed that there had been an issue with the website as it had allowed me to order items that were currently out of stock.
I was further informed that my items were now awaiting collection from the courier and that I should click on the tracking link that was provided on the email to see tracking updates and progress. I was offered a 20% off voucher for my future order but I had not even received the first order when my next order was in discussion?

The link took me to an EVRI website which actually said that EVRI was awaiting to collect the item from Salt and Stone!

I have emailed for a full refund and I have not had a response!

I’m very very disappointed as from the marketing on Social media, it is a very responsible company. I commented my issue on social media and my comment was swiftly restricted/blocked and removed with no response.

This company has literally taken my money like I was offering a donation?! I will keep this review updated on the outcome of this situation. If Salt and Stone are unhelpful then other agencies will be involved and legal steps will unfortunately taken.

UPDATE: Upon asking for a full refund, Salt and Stone have informed me that it seems my items were lost in transit, and that they are happy to resend the items. I responded again that I would like a refund as the item was a gift for a birthday that has already passed.

If I didn’t persist with emailing this company, then I would not have been informed about my order of £55:00 being lost in transit. I just want a refund, I’m extremely disappointed.

UPDATE: I received a full refund from SALT and STONE today (23rd May, 2024).

Bought one last week. The scent I got was Santal & Vetiver. Scent is nice and and very subtle and that is literally all. It is not effective whatsoever. I am really disappointed. Very expensive for something that does not work. I have tried many different natural and non natural deodorants that work great. The marketing is obviously very good and I got sucked in, however I can only say, STAY AWAY. Nobody will stop you in the streets and ask you what are you wearing....that is a straight up lie. You will have to be a bloodhound to be able to smell it on someone. No option to return the product obviously. So that was £20 down the drain. Save your money guys and learn from my mistake.

Bought this in full size and travel sizes…nice delicate smell when you first open the product, then virtual nothing after that. Useless as a deodorant and marks clothes terribly. I’ve just binned mine, waste of money and overhyped influencer marketing. Needs more work on the actual product and realistic claims.

This deodorant doesn’t work at all, it’s not effective. Smells not bad, but what’s the purpose if it doesn’t help. Very disappointed.. Will go back to my previous deodorant.

I believed all the hype and sadly it fell so short of what i was expecting, spent £60 :( i thought my armpits would smell beautiful but sadly they smell like old damp wet washing, i thought it was just me and knew there would be a transitional period going from regular aluminium infused deodorants, so gave it the benefit of the doubt, in hindsight i should've read the reviews on trust pilot before splurging. Really disappointed.