Just brilliant! My family bough me a jumper. It was the wrong size. You exchanged it without a quibble and did not even charge for the postage. Outstanding customer service.
Location
Switch location69 High St, SS1 1HZ Southend-on-Sea, GB
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Fabulous customer service. The store manager could not have been more helpful in exchanging a birthday gift for the correct size. Despite it being past the 28 day rule and no longer on display, she ch... See more
Fantastic for a tall slim person to find a hoodie in medium with longer arms! Will definitely be coming back for more in the future.
Company replied
Good service, very satisfied with my purchases. May this shop and brand continue to grow. Always need a surfshop on the highstreet. Thank you! Always happy to greet my staffie Zulu as well.
Company details
- #5 of 125 best companies in Activewear shop
- #4 of 55 best companies in Bags and luggage shop
- #3 of 83 best companies in Children's clothes shop
- #9 of 618 best companies in Clothing Shop
- #8 of 241 best companies in Men's clothes shop
- #3 of 51 best companies in Sunglasses shop
- #4 of 257 best companies in Ladies' clothes shop
Written by the company
Today the Saltrock family is stronger than ever, sharing the surfing ideal with the people from the surfing community and those outside with the same values and attitudes. Still run by some of the original team, we design for the lifestyle we love - fun, creativity and laughter is the lifeblood of Saltrock. We love the British coastline and all it has to offer, we're passionate about having the freedom to express ourselves and we surf until the sun goes down (when we get the chance!). Saltrock is a true British success story proving that with imagination, a great team and a strong will to succeed, anything is possible.
Contact info
69 High St, SS1 1HZ, Southend-on-Sea, United Kingdom
4.7
Excellent
54 reviews
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Just brilliant
Just brilliant! My family bough me a jumper. It was the wrong size. You exchanged it without a quibble and did not even charge for the postage. Outstanding customer service.
5 May 2026
Went to the Southend store nice…
Went to the Southend store nice collection or clothing but the range was quit limited on mens wear quiet similar in styles not much selection I did get a nice t-shirt and a over shirt that was on sale£15 discounted, good quality of clothing.
Staff were lovely and very attentive in helping out with sizing advice, the lady who served me was very kind and welcoming sorry i didn't remember her name
As a whole nice store
31 March 2026
Wonderful buying experience
The sales lady at the shop (Southend on sea High Street), is friendly, and super helpful. I am not sure why she picked up that I was looking for tracksuit pants, and she help me all the way looking for the the ones with highest cotton content, and gave me tips on washing.
Very informative and knowledgeable of Salt Rock's products.
14 March 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fantastic for a tall slim person to…
Fantastic for a tall slim person to find a hoodie in medium with longer arms! Will definitely be coming back for more in the future.
8 February 2026
Reply from Saltrock Clothing - Southend-on-sea
We're happy to hear that you found a hoodie with longer arms that fits you well! It's great to know we met your needs, and we appreciate your intention to return in the future.
Thanks, Saltrock
Saltrock southend
Helpful polite good quality of the clothing and the staff are very polite and helpful.
8 February 2026
Reply from Saltrock Clothing - Southend-on-sea
We're happy to hear that you found our clothing to be of good quality. We appreciate your positive feedback regarding our team's politeness and helpfulness.
Thanks, Saltrock
Gorgeous clothing
Gorgeous clothing, well made and a very distinctive style. I love it!
1 February 2026
Reply from Saltrock Clothing - Southend-on-sea
We're happy to hear that you love our clothing! We appreciate your positive feedback regarding our distinctive style and the quality of our garments.
Thanks, Saltrock
Great Customer Service
Great Customer Service, immaculate shop that is well organised with a good variety of affordable quality clothing.
5 January 2026
Excellent lady serving and really…
Excellent lady serving and really helpful. Thank you.
25 December 2025
Great shop with exceptional customer service
The store in Southend is always a friendly welcoming shop with fantastic staff who are always welcoming
21 December 2025
Friendly staff
Friendly staff, good choice especially some sale items. Would have given a 5star rating but had to buy a bag after spending £65.
20 November 2025
Approachable and very helpful staff in…
Approachable and very helpful staff in store.
7 November 2025
Southend's shop welcomes you in
Southend store always welcomes me in and I rarely leave without buying something. Great products and great service X
17 October 2025
Always great customer service and a…
Always great customer service and a good range of stock and sizes.
29 September 2025
Good service
Friendly staff, selling good quality clothing.
Always helpful with a bit of advice and a smile.
20 September 2025
A really good brand
The quality of Saltrock clothing is great. Washes and wears really well. Staff are polite and professional.
30 August 2025
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