Salty Drop Delivery Reviews 

9
TrustScore 2 out of 5

2.1

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Company details

  1. Water softening equipment supplier
  2. Delivery Service

Written by the company

Salty Drop is a smart subscription service powered by an advanced Wi-Fi salt level sensor, professionally installed by a Salty Drop technician. Our sensor monitors your brine tank, sending low salt alerts and real-time updates to your phone, so you’re always in the know. Paired with our automatic salt delivery service, you’ll never have to worry about running out of salt again.


Contact info

2.1

Poor

TrustScore 2 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.1

All reviews

(9)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

Lower than 1 star

Lower than 1 star, FRAUD ALERT, have been billed for the last three months but received NO service. No way to contact and cancel. Contesting charges with CC company.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Where did he go?

Service was great for a time, then he just disappeared. Like so many others, I’ve been calling and texting with no response, just charges every month. Great idea, terrible follow thru.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Worst company I’ve ever dealt with!

This company was great for 2-3 months. Then they just stopped showing up on the scheduled delivery date. But they never hesitated to charge my Amex card . The last time they delivered was in March, but I still have to dispute the charge on my card every month. They do not answer my phone calls. They do not reply to my texts. I’m weighting my options on my next move.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service & communication …

For about the first 8-10 months everything seemed to be going smooth, then appointments started getting rescheduled or canceled do to supply issues. We were charged our 12th monthly service that he had to cancel. We reached out couldn’t get rescheduled so we decided to cancel our service. When we reached out to cancel he said the he understood and that he would get our service canceled. He even said that would refund us for that service that never happened & would still come perform the service. That was on March 17,2026. Here it is, May 8,2026, not only did that service never happen, we never got that refund, we got charged for an April service & got charged again, today, for a May service. I have disputed all of them with our bank. We tried numerous times to contact him leaving voicemails & sending text messages with absolutely no response. We definitely would NOT recommend this business, if we could have 0 stars we would have!!

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Defunct Business

I never received my March salt delivery. I sent several texts, emails and calls (leaving a VM) trying to resolve the issue, or get some kind of update of which I never got any response. The delivery was for march 19th, and today is april 8th. This should be enough time to get in touch with me and let me know if something is wrong. At this point I will need to refut the charges. The email address within the agreement is now defunct and gives an error when you try to email. At this point I think this company has went kaput as the facebook posts are stating the same things (lack of response, countinued charges, no deliveries). Also, when I try to call I am immediately immeidately sent to VM so it appears I have been blocked.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

If could put a "-1" I would

If could put a -1 I would. This company seems to dishonest and scammy. They bill your CC before delivery. The do not have a phone number to call is you have any issues. They do have a text number which they never respond to. Last month I find a dispute with my CC company. I would like to cancel, these is no way to cancel.

I had to ultimately cancel my CC, as one would know is major hassle.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

One of the Best Subscriptions!

This is one of the best subscriptions I have - I love not having to try and remember to fill up my salt tank anymore or struggle with the heavy bags!

14 January 2025
Unprompted review

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