Salty Mermaid Beauty Lounge Reviews 

111
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I felt comfortable right as soon as I walked in the door! Everything was explained step by step. The room is cozy and I absolutely loved the ceiling decor. Service was fast and way less painful than... See more

Rated 5 out of 5 stars

This was my first time getting my eye lashes and eyebrows done. She made me so comfortable and explained everything she was doing and even answered questions about different services. I will be going... See more

Rated 5 out of 5 stars

Roni always does an amazing job for all my waxing sessions! This last session, she took the time to get all the little pesky hairs and did some additional strips when I thought we missed something.... See more

Rated 5 out of 5 stars

Roni is professional, friendly, and is extremely knowledgable. I love that she is always doing research and looking for more ways to bring the latest, most effective technology to our little island. I... See more

Company details

  1. Facial spa

Written by the company

Facials, professional skincare, waxing, acne, Brazilian wax, bikini wax, electrolysis, Botox clinic, microblading clinic, permanent makeup clinic, CIT, collagen induction therapy, microneedling, Ketchikan, Alaska, makeup artist, Circadia, skin script, anteAGE, Hydropeptide, makeover, bridal makeup, wedding makeup, eyebrow wax, lash extensions, leg wax, permanent hair removal, electrologist, beauty services, gift cards, face wax, facial massage, anti aging, rosacea, capillary treatment, skin tag removal, clinical, facial, body waxing, facial waxing


Contact info

4.8

Excellent

TrustScore 5 out of 5

111 reviews

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4.8

All reviews

(111)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No need to be scared

I felt comfortable right as soon as I walked in the door! Everything was explained step by step. The room is cozy and I absolutely loved the ceiling decor. Service was fast and way less painful than I thought it would be. I highly recommend!

27 March 2024
Rated 5 out of 5 stars

Girls’ piercing time!

My daughter (12) and I both got our ears pierced. Her first, my second. And Roni was wonderful! She was very personable and made sure we knew as much as we wanted to know about the procedure.

15 March 2024
Rated 5 out of 5 stars

I will be back for more

This was my first time getting my eye lashes and eyebrows done. She made me so comfortable and explained everything she was doing and even answered questions about different services. I will be going back!!!

7 March 2024
Rated 5 out of 5 stars

Kelsey was great!

Had a great experience with Kelsey. She made me feel comfortable and explained each step she was doing! I had a back facial and absolutely loved it.

18 December 2023
Rated 5 out of 5 stars

Kelsey and Tracy

Great brow experiences w/ Kelsey.
Tracy is an inspiration to be healthier with my choices.
2 great women doing very different things within the same setting - unique dynamic, here in KTN.
They both have a great sense of humor, which I appreciate!

8 November 2023
Rated 5 out of 5 stars

I had a derma peel for the first time…

I had a derma peel for the first time and am feeling fabulous and fresh! Roni has lead the way for me to stick to a skin routine and my skin looks amazing. We started with her skin script line and regular facials and worked our way up to a medium depth peel. and I always look forward to visiting the salty mermaid again! 5 stars!

26 October 2023
Rated 3 out of 5 stars

Canceled w/o communication and late to next apt

Results of service (lash lift and brow wax) were decent but unfortunately, I felt the service provider was unprofessional and the service room itself was messy. The provider was late to my scheduled time and wasn't prepared for my appointment (after she canceled the week before without any communication about being sick - I showed up and waited for nothing) During my appointment she complained about being cold (as was I but again she was late to prep the building/room) and then didn't even provide a mirror to see the end result, just told me I was done and asked if my credit card was a "tap". I had to ask if I could look in the mirror across the room before paying. I had wanted to try this place for awhile, unfortunately I was left short of satisfied.

23 October 2023
Salty Mermaid Beauty Lounge logo

Reply from Salty Mermaid Beauty Lounge

Hello AM!
We are happy to read that your lash and brow services went well!
Since we’ve recently relocated to our new space, there has been some off-and-on again assembly of new items, rearranging of products, and other various projects in & around both the shop and treatment rooms. Please excuse our dust as we continue to find permanent homes and fixtures in our space.
We always appreciate constructive criticism and have had beneficial conversations from your feedback on the importance of communication and timeliness. Thank you for giving us an opportunity to learn and do better in these areas.
We’re sorry to hear that you left short of satisfied, and hope that you are willing to give us a chance to show you a better side of ourselves in the near future.

-Roni

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