Sam Patient Services Reviews 

195
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and supportive service, highlighting the excellent care received from the staff, including drivers, translators, and medical professionals. Many people appreciate the seamless organization, from airport pickups and luxurious accommodations to detailed explanations of procedures and continuous support throughout their treatment journey. However, some customers reported dissatisfaction with the aftercare, experiencing issues like broken teeth and loose dental work after their initial treatment. A few people also mentioned a lack of communication regarding treatment plans and prescriptions, feeling that their concerns were not adequately addressed once payment was made.

What people talk about most

Service

Customers consistently report positive experiences with the service, highlighting its professionalism,... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, expertise, and... See more

Quality

Clients share positive opinions on quality, with many expressing satisfaction with vision correction results,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had travelled to Izmir with Sam patient services. Replacement trifocals lenses with toric. Additionally I have had full zirconia crowns and I am very pleased with both treatments and I can se... See more

Rated 5 out of 5 stars

We flew from the UK to Izmir for dental treatment and eye lens replacement, Sam Patient Services were brilliant, we were picked up from the airport and took to our 5* hotel, then collected daily by Se... See more

Rated 5 out of 5 stars

I am extremely happy with the service from SAM patient services. Everything was arranged from VIP transfers to and from airport to 5 star hotel during my stay. Selin picked me up each day and was pres... See more

Rated 5 out of 5 stars

I am over all happy with my experience with Sam Patient Services. Their hospitality is impeccable. I was picked up from the airport VIP style and taken to my hotel and the same coming back. I was pick... See more


Company details

  1. Doctor

Information provided by various external sources

SAM PATIENT SERVICES; has a talented, creative and passionate team for many years in the health sector. SAM PATIENT SERVICES; Turkey is located in the most professional and experienced physicians working in an organized manner with patients who prefer Turkey for medical tourism from abroad, the best treatment is a medical tourism agency that provides the application of the most advanced medical centers. Vision -To contribute to Turkey's health tourism destination and to trust agents have gained the whole world, -To be the leading organization in the fulfillment of human health, -How to prove that in the future in terms of health and to introduce Turkey to the world Turkish hospitality to the world. Mission -To provide the patient with rapid and reliable solutions of all activities after reaching us for the treatment of patients. -To provide our patients with the right to quality health care that all people need -To be preferred as the best hospital and the best country in terms of health -To cure patients' illnesses and to meet all their needs -To prepare a comfortable process in accordance with the laws of patients' rights during the treatment process. -Ensuring that patients return home without problems.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

195 reviews

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4.5

All reviews

(195)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

I am very very happy with all…

I am very very happy with all experience. I had gastric bypass revision surgery. SAM Patient Service was with me from the first step i came to Izmir. Excellent service, very helpful, friendly people. If i could i would give 10 stars. Thant you so so much guys.

24 September 2022
Unprompted review
Rated 5 out of 5 stars

Transparent, honest and professional

I cannot praise SAM patient services, Izmir, enough for their swift, efficient, honest and professional approach in all things they do. My care co-ordinator did not leave any stone unturned to ensure all my queries and anxieties were put to rest. From day he at hand to answer all questions by either text or phone call. As promised my airport transfers, hotel stay and hospital appointments were all arranged within 2 days of my flight confirmation and arrival. My eye test and consultation was scheduled for the next day and all went as planned. Unfortunately after the test the surgeon's professional opinion was that trifocal lens replacement was not going to be as beneficial for me because eye prescription was weak compared to those with higher ones however he or his team did not pressurize nor influenced me to make a decision in haste. Even after I decided not to go for it they remained as much attentive and professional in accomodating my needs. I was totally satisfied with their services and would highly recommend SAM Patient Services to anyone going to Turkey,Izmir for their eye surgery and even dental implants. Thank you G and H, you were both amazing.

28 September 2022
Unprompted review
Rated 5 out of 5 stars

New smile

Where do I start, ok right from the very first moment I contacted Sam patient services they was very polite and always kept in touch making sure the first contact was on point, after agreeing what was needed to be done with my teeth after sending pictures I paid a deposit, when I arrived in Izmir I was picked up from the airport and taken to the hotel, the place where I was staying was lovely and the area and people were amazing it’s a lovely place, the very next day I was greeted at reception/lobby by berfin who was the women who stayed in contact with me the whole way through and was amazing, after going to the dentist and getting my first appointment out the way I had to wait till the next day to get my temporary teeth, this was not a problem and the dentist was amazing and made me feel at ease, the next few days I sunbathed and relaxed which was lovely, on the Thursday I got to see my new teeth they was amazing but to white for my liking so the dentist redone my moulds and sent them off to get new ones made, on the Friday I finally got my new smile and I couldn’t be more happier with them, anyway I would highly recommend Sam patient services for any works you may be considering they are brilliant at what they do, from berfin to all her colleagues, to the dentist exceptional, I couldn’t thank them enough my confidence with my new smile is amazing

Thanks Sam patient services

16 September 2022
Unprompted review
Rated 5 out of 5 stars

I would recommend SAM patient services…

I would recommend SAM patient services i first contacted them by phone from the uk and spoke to Gokmen who was very helpful and explained everything about the treatment. When I arrived I was meet by Gokmen who accompanied me through out the treatment and was able to help me with any questions regarding the treatment.👍

10 August 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

We have been twice to complete our dental treatment and trifocal lens implants. We could not have received better treatment or care from Sam Patient. They were wonderful from start to finish and especially our 2 little sweethearts Berfrin and Boosa.

9 September 2022
Unprompted review
Rated 5 out of 5 stars

Meet and greet was very well organised…

Meet and greet was very well organised and treatment started first day. Very quick and explained well, process is long so would bring a family member or friend to keep you company.
Overall beautiful country, lovely people and great service.

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend SAM Patient service

Highly recommend SAM Patient services! The team have been so helpful throughout my journey of eye laser correction surgery from London Uk to Turkey.

They’ve helped me from the get go, with prompt replies to every message, in-depth explanations of the entire treatment, the accommodation and the transfers.

My treatment was stress free and to a very high standard. The accommodation and medical facilities were also excellent.

Thank you Sam patient services. Without a doubt I highly recommend them; definitely trusted and reliable.

27 July 2022
Unprompted review
Rated 5 out of 5 stars

Dental Implants Treatment A+++++

I contacted several companies in Turkey for dental Implants and SAM Patienst were by far the best service in terms of initial consultations and quotes the response time and accuracy of information was really impressive. Once the treatment was booked in line with the dates that were suitable to me, Berfin who is my main contact throught, organised the hotel, transport and appointments. When I actually arrived everything went to plan in terms of treatment, I cannot fault the service from Dr Ezzgi and her team. This is all down to SAM Patient, I had 2 visits 3 months apart and both time Berfin was available to support whatever I needed whether that was treatment related or not. I am a very cautious and sceptical man but have no problem recommending the SAM Patients team. Berfin, Buse and Mert really know how to make you feel easy and Izmir is really safe, I spent a total of 18 nights over 2 visits and at no point did I not feel safe or looked after. We are now planning our next visit for lens replacement because whilst I was there for dental work I decided to go for a private eye test and I was blown away by the service and equipment and the cost difference between Izmir and UK. I wish the team the continued success they are having and I look forward to meeting them a gain soon.

10 July 2022
Unprompted review
Rated 5 out of 5 stars

Hi I'm home in the UK after spending 7…

Hi I'm home in the UK after spending 7 days in Turkey I had a total knee replacement I can't thank Sam services enough they dealt with everything from start to finish it was truly amazing I would like to say a great big thank you to buse and mert for all they done for us we where treated like royalty and where always there for us even the interpreters where wonderful I would most definitely recommend this company to anyone I don't have any negativity about Sam patients services and a great big thanks to Dr mustafa and all hospital staff for there kindness showing to us and the hospital maybe old but it is spotlessly clean I payed private in UK for operation last year and was definitely not treated like I was in Turkey so anyone thinking about it I would say go for it with Sam patients services they are 100% loyal thanks again and keep up the great service yous give to people 😊

4 July 2022
Unprompted review
Rated 5 out of 5 stars

A big thank you to the team at SAM…

A big thank you to the team at SAM patient services. Very professional service from start to finish. I would highly recommend this company for any type of treatment. Very honest and ethical. I couldn't be any more happier.

29 June 2022
Unprompted review
Rated 5 out of 5 stars

I have just completed my eye lens…

I have just completed my eye lens replacement treatment through sam patient company, everything was made easy for me through their professional staff namely Berfin and Mert, they are friendly , efficient and trustworthy, would recommend them to anyone seeking treatment.

17 June 2022
Unprompted review
Rated 5 out of 5 stars

One of the best decision I ever made

Honestly I spent so long thinking about getting a gastric balloon However the one thing putting me off Was my anxiety and going abroad. Berfin was So helpful and gave me all the information that I needed and I decided to go for it and it was the best decision I made, every step of the way I knew what was happening, I knew where I was going ,staying and Knew all the information I needed to know .When I got to the airport I was picked up and Berfin met me at the hospital and accompanied me through the whole operation which went amazing and then when I recovered I was taken back to the hotel however everybody was amazing and gave me good advice and even told me the local places I could go and how to get there and was there for me every step of the way . Honestly couldn’t fault anything And I’m so happy I finally went and did it and I will definitely be going again. Thank you Sam patient services

16 June 2022
Unprompted review
Rated 5 out of 5 stars

Gastric Botox with SAM Patient Services

I want to thank Berfin for being so easy to deal with and making my experience so pleasant and seamless.

I decided on my 2nd last day in Turkey to have Gastric Botox treatment and came accross Sam Patient Services. Berfin was assigned as my coordinator and did a wonderful job in understanding my needs and responding I'm a timely manner. From start to finish, it was less than 24 hours and I had my treatment done. Love the efficiency.
Everything went as planned and now I will just wait and see what the results yield 🤞

1 June 2022
Unprompted review
Rated 4 out of 5 stars

Excellent service

Excellent service, only problem I had was lack of facilities at the hotel.
Friendly and helpful staff at Sam's patient services.
WELL WORTH THE PRICE.

25 May 2022
Unprompted review
Rated 5 out of 5 stars

Not all Turkey is Istanbul

Not all Turkey is Istanbul. Izmir is also a good option provided it has the same medical quality services. As far as Sam Patient Services concerns, l can only praise their commitment with the patient and the professionalism of all the team around. My operation has been a success and the beginning of a new era in my life, even at an older age. There are many cultures on this planet, but turks are one of my favorites! Forget about religious issues, you wont find that here. Although they are muslims, they are not arabs and you feel like you could be in any part of Europe. Hospitals are modern and as clean, or perhaps even more, than in the West. The secret of their success also relies on these high standards.

24 May 2022
Unprompted review
Rated 5 out of 5 stars

I had a great experience with sams…

I had a great experience with sams patient services.I travelled from the uk to Izmir and had my top set of teeth crowned,absolutely love my new teeth.Any questions were answered and all transfers provided in our package deal and hotel was very nice,I will definitely be returning to sams patient services in the very near future to have my bottom set done.Recommend highly x

23 May 2022
Unprompted review

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