I was given a gift along with a gift receipt. The gift was lovely but not for me unfortunately, it was some UGG boots. I don’t wear jeans so thought I would return the gift and change it for somethin... See more
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See what reviewers are saying
Super fast delivery , opened & was very impressed, until 4 hours later one was coming away at front I asked for a retuns label & was asked if I had worn them, which they are for !! , & then heard not... See more
Superb service from Sandersons on this, ordered Birkenstocks on Thursday 26th June and they arrived in time for when they were needed today. The parcel was incredibly well wrapped and protected, the c... See more
Sandersons were brilliant and I was sceptical after the reviews I read. I ordered a coat online and it arrived the next day, beautifully wrapped. Sadly it didn’t fit, so I returned it and received a p... See more
Company details
Written by the company
Sandersons Boutique Department Store was first established in 2016 in the heart of Stocksbridge, Sheffield. Later establishing two further stores in Stroud, Gloucester and Morpeth, Northumberland. Browse online brands such as Barbour, Barbour international, Valentino, Clarins, Holland Cooper, UGG and many more.
Contact info
Fox Valley Way, S36 2AB, Stocksbridge, United Kingdom
- info@sandersonsdeptstore.co.uk
- sandersonsdeptstore.co.uk
3.2
Average
456 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Professional company
Fast delivery. Lovely item wrapped in logo tissue paper. Good communication regarding despatch time etc. Great professional company would definitely recommend.
28 July 2024
Reply from Sandersons Department Store
Hello Jane,
Thank you for your lovely feedback. It is ever so appreciated. We hope you're happy with your new items.
Kind regards,
Team Sandersons
Kora was a great help choosing a…
Kora was a great help choosing a fragrance for my wife.
Great service
2 August 2024
Unprompted review
Reply from Sandersons Department Store
Hello,
Thank you for your kind feedback. We will ensure that this is passed along to Cora.
Kind regards,
Reply from Sandersons Department Store
Hello,
Thank you for your kind words. We can't wait to welcome you back.
Kind regards,
Expensive Error. Won’t buy from them again.
The cream was advertised on Sanderson’s website with a photo of the older version of the packaging (the cream has the same name but has been rebranded as a pot of cream and has a thicker consistency).
I know the older version is still available on some websites. When it arrived (2 pots costing £100 plus £6.50 p&p) it was the rebranded version. Customer Services contacted me to tell me the product wouldn’t be as advertised but by that time it had arrived.
I was given the option to return it but I’d have to pay yet more money to post it back.
Very disappointed.
27 July 2024
Reply from Sandersons Department Store
Hi Pat,
I do apologise for this. The team did contact you to make you aware of this and we would have been happy to pay for the postage back, should you have wished to return it. I do apologise for the inconvenience caused.
Kind regards,
Team Sandersons
Amazing service- would definitely buy again
Amazing service , ordered Saturday arrived Sunday !
27 July 2024
Reply from Sandersons Department Store
Hello,
Thank you for your kind words. We will ensure that this is passed along.
Kind regards,
Team Sandersons
Reply from Sandersons Department Store
Hi Dina,
Thank you for your feedback, it is appreciated.
Kind regards,
Team Sandersons
Reply from Sandersons Department Store
Hi Anne,
Thank you for your feedback. We do appreciate it.
Kind regards,
Team Sandersons
2 items missing
I ordered 3 products for next day delivery and only 1 has turned up. 4 days later still nothing and after chasing customer services I still have no idea where my remaining items are…
27 July 2024
Reply from Sandersons Department Store
Hi Davina,
I do apologise for this and can completely understand the inconvenience of this. Looking into this, I can see this has now been resolved but we will definitely pass this feedback along and ensure all customers are made aware if there are any delays/refunds straight away.
Kind regards,
Team Sandersons
Excellent customer service and next day…
Excellent customer service and next day delivery on a Sunday
27 July 2024
Reply from Sandersons Department Store
Hello Michelle.
Thank you for your lovely feedback. We hope you're enjoying your item.
Kind regards,
Reply from Sandersons Department Store
Hello Michelle.
Thank you for your lovely feedback. We hope you're enjoying your item.
Kind regards,
Team Sandersons
Ordered fast but the packaging was not it
Ordered fast but the packaging was not nice at all it gave off cheap quality vibes
24 July 2024
Unprompted review
Reply from Sandersons Department Store
Hello,
Thank you for your feedback. We will definitely pass this along. All of our packaging is printed with our signature colours and logo, alongside the tissue paper that also has our logo within it. But we will definitely pass this along and see where we can improve.
Kind regards.
Team Sandersons
Order cancelled with no explanation
Order cancelled with no explanation. I ordered yesterday evening but received a refund notification this afternoon without any sort of explanation or apology being offered. Really poor service after I messed around yesterday through their convoluted checkout system...
17 July 2024
Unprompted review
Reply from Sandersons Department Store
Hello William,
Thank you for your feedback. We do apologise that this has happened. We have encountered a couple of issues with our stocking system, however this should have not been resolved. We do apologise for the inconvenience that this has caused you.
Kind regards,
Team Sandersons
Twice now i have ordered from…
Twice now i have ordered from Sandersons and twice they have decided the item is no longer available. First time they refunded quite quickly, second time never said a word, waited till i queried where my order was. Worse thing is though is that they could not be bothered to take the first item off sale, its still there and i bet they second item will stay too.
16 July 2024
Unprompted review
Reply from Sandersons Department Store
Hello Mark,
I do apologise that this has happened. Unfortunately sometimes when an item is desirable, it can sell out quickly and our stock system can have errors where it is oversold. I am ever so sorry for the inconvenience that this has caused you.
Kind regards,
Team Sandersons
Amazing product and super speedy!
Amazing product and super speedy delivery! Definitely will buy again from them!
27 June 2024
Reply from Sandersons Department Store
Hi Sammi,
Thank you for your kind feedback.
Kind regards,
Team Sandersons
Super easy website and fast delivery
Super easy website and fast delivery! Loved my cowboy boots wore them to a festival at the weekend! Thank you so much again
27 June 2024
Reply from Sandersons Department Store
Hello,
Thank you for your lovely feedback. We're so happy that you're enjoying your item. We hope you enjoyed your festival.
Kind regards,
Team Sandersons
Chris and Julie
Wonderful shopping experience great staff- Lauren and Lu- so helpful!
Daylight inside - amazing
Needs a champagne bar!
7 July 2024
Unprompted review
Reply from Sandersons Department Store
Hi Chris,
Thank you for your lovely feedback. We will definitely pass along your comments along about the Champagne Bar! We can't wait to welcome you in again.
Kind regards,
Team Sandersons
Lauren was amazing and very helpful
Lauren was amazing and very helpful, every time I have visited she has been extremely lovely. Lovely shopping experience!
7 July 2024
Unprompted review
Reply from Sandersons Department Store
Hello Eloise,
Thank you for your kind feedback, we will ensure that this is passed along to Lauren.
Kind regards,
Team Sandersons
Very efficient and the package was…
Very efficient and the package was wrapped beautifully. Would definitely recommend Sansersons.
26 June 2024
Reply from Sandersons Department Store
Hello Rebecca,
Thank you ever so much for your kind feedback. We hope you're enjoying your new item.
Kind regards,
Reply from Sandersons Department Store
Hello Gareth,
Thank you for your feedback regarding your order.
Kind regards,
Team Sandersons
Great service
Very easy transaction. Fast delivery and a discount on product. Highly recommend.
26 June 2024
Reply from Sandersons Department Store
Hello Jamie,
Thank you for your feedback. We will ensure that this is passed along to the team. We hope you're enjoying your new purchase.
Kind regards,
Team Sandersons
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