I was given a gift along with a gift receipt. The gift was lovely but not for me unfortunately, it was some UGG boots. I don’t wear jeans so thought I would return the gift and change it for somethin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Super fast delivery , opened & was very impressed, until 4 hours later one was coming away at front I asked for a retuns label & was asked if I had worn them, which they are for !! , & then heard not... See more
Superb service from Sandersons on this, ordered Birkenstocks on Thursday 26th June and they arrived in time for when they were needed today. The parcel was incredibly well wrapped and protected, the c... See more
Sandersons were brilliant and I was sceptical after the reviews I read. I ordered a coat online and it arrived the next day, beautifully wrapped. Sadly it didn’t fit, so I returned it and received a p... See more
Company details
Written by the company
Sandersons Boutique Department Store was first established in 2016 in the heart of Stocksbridge, Sheffield. Later establishing two further stores in Stroud, Gloucester and Morpeth, Northumberland. Browse online brands such as Barbour, Barbour international, Valentino, Clarins, Holland Cooper, UGG and many more.
Contact info
Fox Valley Way, S36 2AB, Stocksbridge, United Kingdom
- info@sandersonsdeptstore.co.uk
- sandersonsdeptstore.co.uk
3.2
Average
456 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The item eventually did turn up however…
The item eventually did turn up however there was NO communication.. no confirmation of order.. no dispatch.. nothing. I ended up buying the same item somewhere else so I had a duplicate and the faff of sending one back. Why now three months later do I have 2 requests to review this company on Trustpilot? Also they have recently closed their department store local to us so the trust has gone.
1 January 2025
Reply from Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Very disappointed
I recently ordered a perfume from your Sanderson website as my first time trying it. However, after applying it, I noticed a rash develop on my neck, which turned red. I washed it off with water and waited for it to subside, but I have to admit, I panicked a bit. The next day, I reached out to your customer service to explain the situation. Unfortunately, the response I received was not apologetic at all. The representative simply stated that since I used the product, returns were not possible.
I replied asking for reconsideration, but the response was blunt and impolite. I was extremely disappointed by her attitude and unwillingness to listen. She kept repeating that it was company policy, despite my explanation about the adverse reaction. I was so focused on trying to see if the rash would subside that I didn’t take any photos at the time, but my main concern was the reaction I had.
I genuinely love the perfume, it’s beautiful, but I wish I could have used it without issue. Unfortunately, this experience has left me disappointed, and I feel the company has not been fair in handling my concern.
21 February 2025
Reply from Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Awful. Will never shop here again
Sent the wrong item then it went out of stock. Take ages to respond or actually answer questions raised and seem to have a policy of 15 working days for your refund when they are at fault. Utter joke and would never shop here again. Other reviews seem to be accurate.
12 January 2025
Reply from Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Great service and a lovely bag which…
Great service and a lovely bag which arrived super quick in time for a birthday present. My husband was delighted with it
13 March 2025
disappointed
I order a pair of trousers on line and waited for delivery only to be told you had cancelled the order and we now out of stock. Not a good show.
19 February 2025
Reply from Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Reply from Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Very Happy
First time I’ve used this company.
Very happy with the Barbour jumper bought at a very competitive price!
I will definitely use them agar, thank you.
3 January 2025
Terrible service
Terrible service, customer not valued at all! Total arrogance from so called floor manager at Sheffield store. Final straw when wouldn't reimburse £16+ Pal Zileri sale T shirt, which was ill fitting, and unsuitable! Excuse.. tag in wrong place on garment!!
It came to me with tag bent and loose within packaging.
Prior to that, wouldn't exchange an online garment against one of higher value, spurning an opportunity to gain a much better sale!
One more, Jacob Cohen jeans £360 priced matched to online price. Bought as a Christmas present for myself, then week after Christmas banged down to £180. Felt cheated.. No confidence in the company!!!!
15 February 2025
Reply from Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Terrible communication
Terrible communication - wasn’t informed why part of the order wasn’t fulfilled than wasn’t notified when it was available to pick up in store!
14 February 2025
Reply from Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Reply from Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Ordered an outfit
Ordered an outfit. All seemed well then I simply got a refund! No explanation!
20 February 2025
Reply from Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Wrong jacket...wrong price they didn't really care
I ordered a Pal Zileri insert jacket priced at £117, amazing bargain so I grabbed it. The jacket arrived in a massive damaged box loosely wrapped in tissue. It was the wrong jacket which was similar but didn't have the insert and was priced on their website at £103. I reached out to resolve and after several emails and a photo I was sent a returns note. I actually liked the jacket so offered to keep it but at the price it was on the website with maybe a gesture of goodwill. Their head of E-Commerce messaged asking me if I'd like to keep the jacket for £117 so wasn't massively impressed.
7 February 2025
Reply from Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Poor service
Never received the item I ordered and although I received a timely refund it came with no explanation or apology
1 March 2025
Reply from Sandersons Department Store
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Your input is incredibly valuable to us, and we take all feedback seriously. We are committed to continually improving our service and customer care to ensure that we provide the best experience possible. If you’d like to discuss your concerns further, please feel free to reach out directly to our team at info@sandersonsdeptstore.co.uk, and we’ll be happy to assist you.
Big pat on the back Sandersons
The item delivered was as per the product description. You cannot compare with any other V neck Gran Sasso quality. I received the goods within 24 hours which was exceptional. Sandersons have always been spot on with service and quality.
3 March 2025
Got a new customer in me!…
Excellent delivery service and products are more reasonably priced than elsewhere.
Got a new customer in me!! 👌🏼
10 February 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.