Sandisk Reviews 

Tried over 3 days to place an order, using debit and credit cards all not accepted. Also had a valid discount code but that wasn't accepted? Contacted support who told me debit cards could not be used even tho in T&C payment terms says they accept debit cards. Appalling customer service!

SanDisk is a absolute joke. I ordered x2 micro sd cards but they only sent me x1.
I have emailed them time and time again asking them to send me what I originally ordered but it seems to be falling on deaf ears!
So far I have lost out on around £6, I am disgusted with this company on how they treat their customers. They keep replying to my emails saying they have escalated the problem, it's been several days now and nothing has been done at all!
(Reference #250220-001826)
Do NOT purchase from these people!

They should be called Scam Disk.. I had a son who gave me money so he could use my debit card to buy a 2 TB sdxc card.. The card was purchased from the Online store and they sent out a card that was defective.. After trying it on nearly 12 devices i watched my son pack in up and send it back to San Disk Store.. EVERYTHING WAS IN THE PACKAGE - We had 6 witness (Who are will to testify in court - Case is underway) who saw him tape it all up back in the cardboard and place it in a bubble mailer that was sealed.. I ordered the Card on Dec 24, 2024 it came in 01/03/2025 and then i sent it back the same day as it was defective.. They received it Jan 8th 2025 and then nearly 30 days later to be told they didn't receive the whole package.. i was like ARE YOU FRICKEN SERIOUS?!?! So my 14 yo was upset because they screwed him out of a 214.19$. I ended up giving him back his cash seeing Scam Disk can't seem to man up to do what is right... You think these reviews are fake.. THEY ARE NOT.... Scam Disk is terrible and they dont give a crap about their customers, I have first hand experience with this and from other's reviews so do many others.

I have literally used SanDisk for decades for my business and personal home items and have literally purchase thousands, if not hundred of thousands of dollars, in product from them.. I have officially told my companies that we will no longer be ordering San Disk or any Western Digital related products going forward and that our organization will only be using products from their competitors who we have also shared our story with when they asked why we wanted to switch vendors. Their solution was basically to send me a giant *YouKnowWhat* by giving me a coupon for 10% off a new order?!?!? NO THANK YOU SCAM DISK, I want the money back that you screw my son out off and i will settle for nothing less than that.

If they want to step up and do the right thing, which i doubt they will do as they have no problem screwing children out of their hard earned cash, i will consider removing, or updating, my review.

I will also be sharing my experience (and full story as well as outcome) with my 11 million followers on Social Media. My son and 2 other VERY Famous influencers who have already started post processing so they can Air my story to their viewers starting this coming weekend. My followers are tiny compared to theirs

I Tried to be civil with you Scam Disk, but you wanted to call my bluff.. news flash... I DO NOT BLUFF! Enjoy the negative publicity and court case to come.

Warranty / RMA process is shameful and worthless

Having sent my faulty USB drive to Sandisk it took UPS 3 weeks to get the item to Sandisk

Then 5 days after it arrives their system has still not been updated to show its been recieved. And until their system is manually updated nothing is going to happen.

Even providing eveidence to their Chat agents all I am told is that until someone at some department of theirs updates their system the process is stalled. The Chat agents cannot update the system!

Dont buy Sandisk as their warranty service is worthless

No respect for its customers. Removes software essential for its products to be used. Claims it is committed to customer satisfaction. Now I have to throw away perfectly usable hardware. I will never ever buy Sandisk again. They are a disgrace.

The courier tried to deliver the parcel which i've sent to the service center on the working days, but the receiver refused as they were not available even tho the facility at that day of delivery was open lol.

Also my parcel was stuck in a Czech customs as they needed some additional information from receiver which were out of my knowledge, I informed them about this fact with zero response. If I knew that it would be like that then I would never buy from WD again

Appalling delivery. No attempt to deliver to the correct address. You have to collect it from where they leave it!

Only wanted a micro SD card. I still think £15.77 is a lot for something so small, maybe I’ll go for the standard delivery-YIKES! £ 79.31! More than the memory card itself and this is supposed to be the UK website…shocking!

Express delivery Method 1-3 Business Days
£ 15.77

Standard delivery 5-6 Business Days
£ 79.31

I sent a drive in for warranty repair in mid December. It's now over six weeks later and I have received nothing but lies from them about the repair. Their excuse is that the specific model that I sent in is no longer being produced (it is discontinued) and they have no stock of it. But they refuse to offer an alternative and they claim they have no idea when.

I purchased two 1TB SanDisk Extreme cards during a sale, but UPS misdelivered the package. I reported the issue to UPS over the Christmas holidays, and they admitted fault, stating they were unable to retrieve the package. UPS advised me to contact the shipper (SanDisk) for a resolution.

Despite providing SanDisk with a snapshot of UPS’s email confirming their mistake, I was informed that, since the claim period had passed, I was not eligible for a refund or replacement. While I understand company policies, it’s disappointing that I’m left without my order due to an error completely outside my control.

After this experience, I won’t be purchasing from SanDisk again.

My SanDisk portable SSD hard drive unfortunately failed a few months after buying it. I got in touch with their support and, after sending back my faulty device, they have provided me with a new one. So, while I was disappointed with the initial hard drive failure, I've been impressed by how SanDisk has responded.

I bought an 8TB SSD external drive for a job coming up. It failed on day 2. I sent it back to Sandisk straight away. They received it on 24/12/24, and we are now 13/01/25. Still, there is no refund, and customer service is appalling. I would avoid at all costs in the future. Will update when the refund is in.

This company is a complete joke. I ordered a Sandisk product on Black Friday and waited over a month, getting the usual “thank you for your patience, your order will ship soon” emails. Frustrated, I asked for a return before I even got the item. Now they’ve sent me an email telling me to “package the item and return it.” Are you kidding me? How am I supposed to return something I never received? This process is beyond ridiculous—absolutely no logic or competence.

Ordered a 1.5 tb sd card in the black friday deals on the 22nd of November.

It never arrived despite many complaints.

In the end I got refunded on the 3rd of January.
This wasn't very helpful as the same card is now almost double the price, this was meant to be a Christmas present and now not only is it late but I cannot afford it at the full price now the offer is over.

Despite asking if they could remedy this and honor the original sale price with the card I have promised a relative they just refunded me and didn't reply.

Awful customer service from such a large company.

Ruined Christmas.

Ordered at the beginning of December, I completely understood and appreciated a note saying they were delayed due to increased demand.

Tracking tells me (weirdly) the parcel left NL on the 6th- with their chosen delivery company, UPS.

UPS has failed to deliver and the entire thing remains unresolved (happy Christmas). Sandisk’s response? “Oh we can see you’ve raised a claim with the delivery company, so we’re going to do nothing”

Cut and paste apology, no attempt to provide customer service, we’ll just sit on our hands.

Do better.

UPDATE 12/01… over a month after the order, one insipid email saying “they are still working on it” no customer service whatsoever. Will now engage PayPal to recover my money.

I purchased 4 microSD cards in the Black Friday sale (21/11/24) I received confirmation that they had been shipped the following day but they never turned up. I contacted SanDisk support who were keen for me to cancel the order and get a 10% off voucher instead (Black Friday deal was 50% off) so I refused and I still haven't received my order 1 month later.

I purchased 5 SD cards from SanDisk on-line. The package was delivered but only contained 1 card. I notified SanDisk customer service including 2 supervisors (including Thomas R). About 10 days after first reporting the issue I received a reply that the items must have been delivered to me and that the claim was denied! SanDisk called me a liar! NEVER buy from this company or Western Digital. Awful company. I have gone ahead and bought 5 Lexars from B&H. I will never buy from this company again. SHAME on you San Disk!

Tried over 10 times with three different credit cards on multiple browsers to try and take advantage of Cyber Monday deals. Called customer service who told me too bad and buy it from another reseller at a higher price. I was told their team would contact me and of course they did not. TOTAL SCAM

I read the reviews about this product but decided to take the risk. I bought 2 drives, one 1TB and one 2TB in around April 24. The 1TB died within a month and the 2TB died this week. I am an amateur photographer and lost all my raw digital negatives.

60% of reviewers give this product 1 star - don't waste your money - don't buy this product.

Could This Company Sink Any Lower, Such Bad Level Of Customer Service...What Customer Service That's Right No Customer Service. I Emailed This Company Three Times Asking About 'Product Info And Customs UK Taxes' But No Replies Even After Seven Days No Replies. On-line Web Chat Which Most Companies Encourage You To Do Rather Than Phoning Them, You Get Put Into A Queue and When It's Your Turn It Simply Goes Dead, I Tried This On-Line Chat Atleast Five Times But Again No Joy. What I Don't Understand Is Why Do Managers Employ Staff That Simply Can't Be Bothered To Do The Job They Are Payed For. I Can Only Hope That Directors of This Company Read This And Act Upon This As There's Only Way This Company Going,Yeah That's Right "This Company Sinking Down the Drain". It's Time The Directors Of This Company Do Something eg Get Surveillance Cameras Put Up Or Something....