What a pleasure it was dealing with this company. Fast and efficient throughout. Have been looking for the pendant I purchased for 2 years as it’s a discontinued item. A bit nervous buying a luxury it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a Louis Vuitton Bag over the telephone after seeing it in the store window a couple of days before. Kamile who looked after me was amazing. She thoroughly inspected it to assure me that it w... See more
Company replied
Being phoned to explain that they didn't have birthday wrapping paper but would gold be okay. Bought from them online twice now and service has been excellent. When in London always look in at the... See more
Company replied
Prompt and friendly service. Felt I could buy with confidence and the call that came shortly after the order was placed gave me further reassurance. The ring that we ordered for our daughter's 18th... See more
Company replied
Company details
- #36 of 111 best companies in Jeweller
- #2 of 4 best companies in Diamond Buyer
- #13 of 24 best companies in Jewellery Buyer
- #76 of 286 best companies in Jewellery shop
- #4 of 8 best companies in Pawn shop
- #38 of 132 best companies in Watch shop
About S&R Jewellers
Written by the company
SHOP JEWELLERY
SHOP WATCHES
S&R Jewellers is brought to you by Suttons and Robertsons. We are one of London's leading traders in pre-owned and unworn jewellery and watches. Our desirable selection of pre-owned fine jewellery and luxury watches are coveted by enthusiasts, collectors and discerning individuals in search of value, a piece of history, a specific piece, or simply a unique item of jewellery. Whether nearly new, or truly antique and vintage, all S&R pre-owned jewellery pieces and watches are professionally authenticated, cleaned and refurbished by our expert team before being made available in our stores and online.Contact info
127 Victoria Street, London, SW1E 6RD, London, United Kingdom
- 020 3915 2287
- info@sandrjewellers.com
- sandrjewellers.com
4.9
Excellent
388 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really happy Absolutely great
Absolutely great ! Really helpful not rushed and left with 2 gorgeous rings !!
20 September 2025
Reply from S&R Jewellers
Thank you for your brilliant review.
We are pleased to hear that you are happy with your new purchases.
We look forward to hearing from you.
Fabulous customer service
Fabulous customer service, beautiful item as described and knowledgeable help when needed.
17 September 2025
Reply from S&R Jewellers
Thank you for your amazing review.
We are pleased to hear that you are happy with the service that we provide and that you are happy with your new purchase.
We look forward to hearing from you.
Reply from S&R Jewellers
Thank you for your positive review.
We are pleased to hear that you are happy with our delivery times and that you are happy with the item.
We look forward to hearing from you.
Went to buy a bracelet
Went to buy a bracelet. The seller had no idea about the bracelet jewellery house I had to explain her what it was , well done for the expertise!, I was quite fast as I knew what I wanted. While I was paying a couple came in to retrieve a watch. The store “owner” needed a space, the other table was occupied so she stand in front of me so that I could hurry to pay.Not to say that I thought that it was appalling that an expensive jewellery had so poor manners. So this rude women “owner “ stands in front of me to rush me out. Of course now the jewellery was paid!
Conclusion: I will never ever put foot in there again.
13 September 2025
Reply from S&R Jewellers
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, particularly with the customer service you received in-store. This isn’t the level of care we strive to provide, and we sincerely apologise for the frustration and inconvenience this caused.
Your comments are incredibly important to us, and we’ll be reviewing this internally to ensure its addressed. We’d really appreciate the chance to speak with you directly - please feel free to reach out to us at info@sandrjewellers.com or on 020 3915 2287 at your earliest convenience. Thank you.
Had a great experience shopping with…
Had a great experience shopping with them online. The delivery was super fast and they even called me to let me know it was on its way. Thank you so much.
13 September 2025
Reply from S&R Jewellers
Thank you for your kind feedback. We are delighted you had a great experience shopping with us!
They were friendly and helpful from the…
They were friendly and helpful from the outside and I'm really happy with the purchase. A great price too and arrived safely by special delivery
16 September 2025
Reply from S&R Jewellers
We greatly appreciate your feedback and are glad you had a great experience with us!
Not great, feel a bit bumped
I purchased a beautiful tag watch, I was called almost instantly to tell me they couldn’t find the box or papers but they give me a discount so I accepted.
Due to this I sent off to tag to get it a basic service to confirm authenticity, this is £80….
Tag contacted me to say the watch is damaged, not working properly and will cost £390 to fix, I emailed these and heard nothing back so went ahead with repair as I’d have to lose £80 for the initial send in anyway. The seller have told me I should have sent it back to them to check and repair, considering they missed the fault when they had it, I don’t really trust that process and expect a manufacture repair as warranty anyway. So no refund for the cost I have incurred at all. I am then told that they were selling the watch for someone else, the warranty is with them.. makes the initial box and paper story seem a little bit suspect to me and tbh I wouldn’t buy from them again, real shame
23 July 2025
Reply from S&R Jewellers
Thank you for your review.
On the 22nd July 2025, you purchased the Tag watch from us. At the point of sale we identified that the box and warranty card were not present. We immediately contacted you and offered either a partial refund of £200 (which you accepted) or a full refund (which you declined).
On 12th September, you informed us that you had sent the watch to Tag Heuer for authenticity checks and they had found a fault. This was the first time we were made aware of any issue with the watch, and unfortunately, we were not given the opportunity to inspect or resolve the matter before it was sent to the manufacturer.
For all our watches, we use only Tag Heuer-accredited service agents or, where necessary, the original manufacturer. After receiving your email on the 12th we attempted to call you, but the number provided was incorrect. We then followed up by email, arranging a pre-paid courier package for you to return the watch for assessment, and offered either a repair under our warranty or a full refund.
As standard practice, the warranty for a pre-owned piece is always with the seller rather than the manufacturer. As the watch went directly to the manufacturer rather than through our service channels, we’re unable to cover third-party repair costs.
We take authenticity and after-sales support very seriously and had no knowledge of any fault prior to the sale. We remain happy to assist within the terms of our warranty if you’d like us to assess the watch.
Excellent customer service
Excellent customer service, very responsive & order received promptly the next day. Earrings are beautiful, would highly recommend
11 September 2025
Reply from S&R Jewellers
Thank you for your positive review.
We are pleased to hear that our staff could provide you with a responsive service and that you are happy with out delivery times.
We look forward to hearing from you in the future.
theylook after me on a professional…
theylook after me on a professional wall together it was great doing business with them a good deal on my purchase,with courtesy
30 August 2025
Reply from S&R Jewellers
Thank you for your review.
We are happy to hear that you are pleased with the service that you received.
We look forward to hearing from you.
Reliable jeweler
I placed an order on Friday afternoon. And I received the order next day on Saturday by special delivery. I was so happy to receive it so quickly.
And the jewellery I received was exactly described on the website.
29 August 2025
Reply from S&R Jewellers
Thank you for your enquiry.
We are pleased to hear that you are happy with our prompt delivery times.
We look forward to hearing from you.
Wonderful customer service and good quality jewellery.
This is the second piece of jewellery that I have purchased from this company.
The customer service is extremely good, I dealt a lot with Jeanette who was extremely helpful and efficient.
This time I took advantage of the part exchange which was handy.
The package arrived well packed with necessary documentation very quickly.
I love the necklace, I highly recommend this jewellers.
3 September 2025
Unprompted review
Reply from S&R Jewellers
Thank you for your positive review.
We are pleased to hear that Jeanette could provide you with excellent customer service and that you were pleased with your new purchase.
We look forward to hearing from you soon.
Amazing experience
I had a lovely experience purchasing a ring, Sam from the online team was very helpful. My order arrived well packaged, better than I expected and the day after placing! Can’t wait to order again 🤍
29 August 2025
Reply from S&R Jewellers
Thank you for your positive review.
We are pleased to hear that you are happy with the service that you received from Sam and your item.
We look forward to hearing from you.
Very speedy delivery nicely packed kept…
Very speedy delivery nicely packed kept well informed item as described
28 August 2025
Reply from S&R Jewellers
Thank you for your positive review.
We are pleased to hear that you are happy with your new purchase and our packaging.
We look forward to hearing from you.
Found the new bracelet and purchased…
Found the new bracelet and purchased it, hassle free, arrived although it didn’t have a certificate which I already knew about prior to making the purchase. My only concern was wound it fit and it did. I’m not selling it anytime soon.
24 August 2025
Reply from S&R Jewellers
Thank you for your positive review.
We are pleased to hear that you are happy with your new purchase.
We look forward to hearing from you.
Well informed person who checked out…
Well informed person who checked out any questions I had
22 August 2025
Reply from S&R Jewellers
Thank you for your positive review.
We are pleased to hear that you are happy with the service that you received.
We look forward to hearing from you.
Really helpful staff
Really helpful staff, item arrived swiftly .
Delighted with purchase .
21 August 2025
Reply from S&R Jewellers
Thank you for your review.
We are pleased to hear that you are happy with the service that you received.
We look forward to hearing from you.
Really good customer service.
Really good customer service.
Spoke to Harvey on the phone who guided me through the procedures for part exchanging my watch very well.
Unfortunately the watch I ordered wasn't quite what I had imagined, and the procedure for a refund was swift and easy.
Would highly recommend purchasing from this company.
19 August 2025
Reply from S&R Jewellers
Thank you for your positive review.
We are sorry to hear that your watch was not up to your expectations aesthetically.
We look forward to hearing from you in the near future.
Great Customer Service
Made a purchase online and was called afterwards to let me know when my item would be dispatched. I don’t normally get that with online purchases.
14 August 2025
Reply from S&R Jewellers
Thank you for your kind review.
We are pleased to hear that you are glad with the service that you received upon ordering an item.
I hope I get to buy from them again.
I bought an item that I’d wanted for a decade. S&R not only offered the best price I could find on the market, but excellent service and great communication. It would be wrong not to provide a review for such a good service. Thank you.
12 August 2025
Reply from S&R Jewellers
Thank you for your wonderful review.
We are pleased to hear that you are happy with the service that you received that you are happy with your new pre-loved purchase.
We look forward to hearing from you in the future.
Really great experience ,with a…
Really great experience ,with a wonderfull team they took care of us in an amazing way,really professional ,thank you all.
6 August 2025
Reply from S&R Jewellers
Thank you for your wonderful review.
We are pleased to hear that you are happy with the service that you received.
We look forward to hearing from you in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.